On Jul 3, 2020, at 5:19 PM, Jim Stutsman via groups.io <onlinesewing@...> wrote:

It appears that you are in the United Arab Emirates, so the lack of service is not especially surprising. However sending the machine to Japan seems like a bad idea as well. I'm in no position to offer advice, since I have never been there and know nothing about the dealer situation. Perhaps someone else on the list can offer more insight.