Janome 11,000 my friend’s machine

Kathleen Bertoglio <nanakat33@...>

I have a question: my friend has an 11000 embroidery machine and when she turns the machine on, there is a message that tells her to raise the needle bar and presser foot, then turn off the machine and turn it back on. She has done this about 10 times without success. I have the 12000 machine and have not had this message. All of our machine shops in the vicinity are closed due to the virus.

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