Problem with bobbin winding

Patricia Finnegan

 I just got my machine back from the dealer last week for its regular maintenance., I did some embroidery work, all was fine. Then I switch to regular sewing and needed to wind a bobbin, and the icon shows but the bobbin is not winding. I tried to turn it by hand, and it is very stiff and hard to turn. The dealer is 2 hours away. Any suggestions would be very helpful. Thanks Patti in Flint Texas

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