USB A 3.0 extender doesn’t work

TC Wiley

Jim or anyone who can help,
Based on your helpful suggestion, I purchase a USB A 3.0 extender. When I plug it into my 15000 and then plug in my Thumb drive, the machine doesn’t recognize that anything is in the USB socket. But when we tried the same extender on our PC, all was well. Can you give any suggestions as to why this would occur? 

thanks in advance, TC W.

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