Hello, my brand new Janome 500e has an error message. this is my first time using this new machine. The yellow bar, error message in the window is: Raise Presser Foot and Needle Bar, then turn power on again.
I raised the presser foot and turned the hand wheel to raise the needle all the way up. Turned off the machine and turned it back on. I makes a noise like it's trying to do something, but then I get the same error message again.
I had just finished embroidering my very first design when this happened.
The machine did break the thread 2 times during this design which was 1 color very simple flower.
I Googled this error message and can only find that it may be a Motherboard computer problem and will need servicing.
Thanks for your help,