- WAS Janome News Email?, NOW Shipping machines for repair
Re: WAS Janome News Email?, NOW Shipping machines for repair
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Hi Vicki, Thanks for your reply. Can you tell me what Janome paid to send it back to you in Houston? How many days did they keep it before sending ?
Did you pay them or how was this handled. Did you send along a letter explaining the problem (s) ?
I was ready to embroider & guess what ? ..Not the P foot but A foot...Wham ! So stupid ! Lesson to all , check & re-check for that P foot !
Anyway I hope the quick turn around, & this major problem can be solved...
Many Thanks, Eliz. A McCall in NC
On Fri, Aug 16, 2019 at 10:27 PM Vikki Youngmeyer <vikkiy@...
I sent my 15000 up to Janome in New Jersey. It was sent thru my LQS where I had bought the machine. I would suggest contacting Janome to get a shipping order as the amount I paid to send it up there was twice the amount they paid to ship it back to me. It took about 3 days to get up there and same time to get back. Shipped using UPS Ground both ways.
Service was good. Machine fixed, problem hasn’t arisen since then. I sent it from the LQS and it was returned to the LQS, so can’t comment on anything regarding shipping elsewhere.
From: firstname.lastname@example.org <email@example.com> On Behalf Of Elizabeth Mccall
Sent: Friday, August 16, 2019 3:52 PM
Subject: Re: [onlinesewing-janome] Janome News Email?
Hi there, this is a question off the above subject... for any one who has send their 15000 to the repair facility in New Jersey
. I just wonder if you had good servicing & can pass along any information . That would be great. I am working with my Janome dealer on this matter and hoping for a quick turn around.
What have been your experiences ? I hope good!
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