Re: trying to install MBX 5.5 from MBX 5

Jim Stutsman

You have two installations of MBX 5, one of which has already been used. If you install it on another computer then you use the second one and cannot install it on the original computer. You probably bought 5.5 as an upgrade, which means it will look for 5 on installation. If 5 has been uninstalled you won't be able to upgrade it. At this point I think you're going to need help from Janome, which may ultimately lead to remote connection to your computer. Contact Janome tech support through the Janome website to start the ball rolling.

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