Design doesn’t show up on jump drive

Lisa Powell

I have an in-the-hoop zipper bag design (from Sue O’Very) that I want to make. It shows up on the jump drive when I have it in my computer, but when I put the jump drive in my Janome 12000, it’s not there, even when all the other designs are. I’ve spent almost 2 hours messing with this. I want to put my machine behind my car and back right over it! What am I doing wrong?!?!

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