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My dealer is great! He always says hi to everyone that comes
thru the door, friendly and cheerful.
His wife has a fabric store attached to his store. Has a nice
selection. They have many classes.
Give as many lessons on the machines you buy from him.
There is always a class going on. They have beginning sewing
classes, quilting classes, knitting classes.
I have taken a few classes. Everyone is friendly and helpful.
I have never gotten a sales pitch. Will answer or
explain things on the machines.
I feel like he is family.
Life's biggest decision is what you do
I took the survey. I also have the same response. I feel that
classes are more for sales pitches to buy more
I am replying to the
survey only about my Janome dealer. I have other
dealers that I have bought other manufactured
machines, and I would answer differently about each
one. Having grown up with my parents owning a tire
dealership, I agree with the basic fact that the
employees are not as engaged as my parents were in
making a profit to keep them employed. They just
don't understand the process!
In a message dated 8/8/2018 5:29:04 AM Central Standard
That's a good point. Our
first employee was pretty clueless at the start, and
it took several years before she would demonstrate any
machine above the $200 front load model. Employees are
a major problem for businesses and we were no
exception. Small retail businesses cannot afford to
pay very much, and as a result often don't get very
much from their employees. One of the hardest things
for an owner to grasp is that as important as your
business is to you, your employees don't see it that
way. Financial incentives, like commission on sales,
don't help nearly as much as you might think. When
you, the owner, are responsible for everything you
come in early, leave late, and take minimal time off.
We actually had to plan for a drop in sales for those
times we would be out of the store for several days at
a time. That said, your point is well taken. Thanks
for making it!