Re: Upgrade and WiFi issues

Vikki Youngmeyer

I would check that your other electronics that use your internet connection still work. I had issues with my internet connection – sometimes it would work, sometimes it wouldn’t but it was for all devices hooked to it. There was a “switching” problem at a central location which took 3 trips for the Windstream techies to figure out and finally correct!


Houston, TX


From: janome12000@... [mailto:janome12000@...]
Sent: Sunday, November 19, 2017 3:45 PM
To: janome12000@...
Subject: [janome12000] Upgrade and WiFi issues



I have always used WiFi to transfer designs to my machine and would also use AcuMonitor on my iPad if I left the room.


When I got my machine back after the upgrade, Horizon Link Suite could find my machine but would not send designs.  I thought it was because I hadn't updated Horizon Link Suite yet.  The AcuMonitor was also not working.  Again, it could find my machine but would not display the embroidery.


I updated Horizon LS today and I'm getting the same results.  I went into WiFi settings and reentered the network info and changed the name of my machine.  Same results, can find the machine, but cannot sent.  Says Connection Issues or something like that.  I know it's seeing the machine because it has the name change,


Any suggestions?

Gail in FL


There is no reason why your dealer would have had to do anything with the network settings. I would suggest asking to have the V3 update installed again. It sounds like something is incomplete or incorrect in the installed V3 software.

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