Cat - N
Thank you, everyone. I appreciate your views and your thinking on this. I have other choices, but they are a lot further away...like 90-100 or so miles further, and it will have to be Saturday visits for that, at least for right now.
My hubby was with actually me the first time I took the machine in, but his presence didn't matter. He was not 'nice' to his vacuum customer couple either...he walked away from us to go help them. They were a bit older than us, but they left without buying anything. I did buy a new bobbin case...
To be sure, I do not take a machine to the dealer unless I believe it needs a technician's touch, and I support the local businesses as much as possible. I am deciding my next move but contacting Janome is not out of the question.
Thank you again...so much!!!