I purchased my 15000 in Sept 2015 and have loved
owning and using it. I purchased from a local dealer
that I like, here in my city. I traded in my 7700 that
I also bought in town but from a different smaller
dealer, that was also good but a very small "shop". I
took my 15k in today for some minor
tuning/adjustments, needle threader, cutter, bobbin
winder nothing major wrong with the machine. The
machine is under Mfg. warranty for 1 year.
The dealer offered me "insurance" today it is
like his extension of the Mfg. warranty he says that
for 3 years from the time my 1 year is up; it will
cover all parts and all labor on ANY repair or part
replacement for the machine and I believe that
embroidery unit. It also covers a once a year tune up
kind of like I asked for today. The price for this
insurance is $1000, it sounds like a lot [of fabric]
to me, but I know repairs are costly.
Do you all think this is a good idea?
I remember a discussion that the electronics are
covered for 5 years - is that parts and labor? What
are the other terms of the Janome warranty that I
might be missing?? As a retired dealer Jim what do you
think of this plan???
Thanks for any input,
Deb in CA
To paraphrase the
late Paul Harvey, "Stand by for (yet another long post
that may cause you doze off into your oatmeal)!
There are, as you
might expect, many sides to this question. Bear with
me as we walk around them.
standard Janome warranty on high end computer machines
covers everything, including labor, for one year.
Electronic parts are covered for 5 years, but not the
labor to replace them. Mechanical parts are covered
for 30 years, again not the labor. The warranty is
sufficiently worded with regard to misuse so there is
wiggle room for a dealer to deny warranty service if
they want to argue the point, though this is not
common. It wouldn't happen at all if Janome paid for
warranty service, as some other manufacturers do.
Some dealers will
offer in-house warranties as a competitive advantage.
I knew one who promised his customers that they would
never pay for a repair on their machine, only for
tune-ups. What he didn't say was that every repair
starts with a tune-up! We used to offer various
packages of free routine maintenance, tiered to the
price of the machine, with 5 years being the package
for a top line model. Yours is a little more
adventurous with a $1,000 option, but for that amount
of money he can replace pretty much every part that
*might* fail without losing money.
"extended warranty" thing is now a profit center for
the big box retailers like Best Buy. They are selling
the products for razor thin margins and the extended
warranty is where the profit comes. Even Amazon offers
extended warranties for purchase on items as mundane
as a cable. They are just about always a sucker bet,
except for really high end electronics with new
technology that may not be quite perfected. I spent
$200 on a 3 year warranty for a $1,000 monitor, which
developed a yellow line down the middle after two
years. Without the warranty it would have cost $900 to
replace the failed LED screen.
The one place
where I nearly always buy the extended warranty is on
American appliances (I'm looking at you Whirlpool!).
The companies that make these things (in China) have
masterfully managed to make the life of the appliance
end along with the warranty. I've had this happen
enough time to know it's not an accident. By selling
through big box stores like Home Depot, Lowe's, etc.
the manufacturer is protected because the consumer has
only a few shoddy brands to choose from, and in fact
most of them are made by the same company.
Putting the soap
box back under the steps, I'll just say that I don't
think your dealer is offering you anything special,
especially at that price!