I would call Janome with a laundry list of dates, problems, all
details you can think of. You should have dealer invoices of dates
"serviced" & what was done/ expected to be done.
I am just in shock. What would you do if
you took your Janome embroidery machine to a Janome dealer
because it was not embroidering correctly, and asked for it
to be checked along with an annual service and cleaning?
This is a machine which has gone to this dealer before for
top thread being wrapped around the bobbin, and thread
nesting in the bobbin case.This dealer has blamed me and
everything 'but' an issue with the machine on every occasion
I have asked for the issues to be looked into, and I do not
expect it to e free service, but I do expect an honest and
fair assessment, and NOT to be talked down to and
reprimanded when I say the machine 'just isn't right' yet.
This dealer 'hopes' to sell me my 15000, too.
I wanted to use it this weekend...I couldn't finish the baby
onsies for my soon-to-arrive grandson and wanted to get them
done. Now I am torn between having to wait and let hubby
take it back Monday...and not getting to go myself, or just
'chalking it up' to this 'service' which has become
'typical' of this dealer, sadly...in my experience, anyway.
My question is serious, though...what...would YOU do?