Having worked at a dealership everything you said is true, especially the part about looking like the "bad guy" when bargain shoppers came home with their machine. Thankfully, we have some customers who knowingly purchased at a show then came back and insist on paying for the machine usage classes that our store gives to customers who purchase from us. Those are the good mannered ones! We like to tell our prospective buyers, that they're also "buying us," because having great customer service and usage classes is really worth the extra dollars, as you can see by looking at the conversations that go on in this Group. So many people unfortunately don't have a dealer to teach them how to use their fantastic machine and not all people are self learners.
