I took my 12000 in to the dealer I purchased the machine from. I am having trouble with getting a message stating my thread was broken when it was not broken. Also my bobbin winder has never worked right. This is the 3rd Janome I purchased from this dealer but notice over the passed several years the customer service has declined. They are inclined to blame the user such as they have said to me I am not using the right type of stabilizer when had issues in the post but know that I was. This is the first issue I have had with this machine

So I picked up my today and I asked then 3 times was it fixed. They said yes but it felt like a brush off yes. Well of course I got it home and it is not fixed. I paid them $140 which is their maintenance fee. This dealer sells vacuums and all types of sewing machines so their focus is not just Janome but are an authorized dealer.

I am thinking of taking my machine to another dealer in Tampa because I am concerned my local dealer does not know what they are doing and do more harm than good.

Can you think of any downfall to going to a different dealer for repair as long as they are certified to fix Janome's?

Janet