Date   

Re: [MH-list] BIG PROBLEM WITH CONDENSATION IN LUTON ON HYMER CAMP SWING

Alan Cocks
 

Andy Clarke wrote:
B WEBB wrote:
Happy New Year to you and everybody else on the list.
With your problem tI am concerned that yur ventilation sounds to be inadequate. Ventilation is vital and the first indication from that amount of condensation is that you have too little. If you're waking with any degree of a headache, less than a hangover but still that heavy feeling, then you should look to increase your ventilation before you do anything else. Beware of using the gas heater, especially overnight if you have inadequate ventilation, two people died while stopping overnight right in the centre of Cardiff within about 100 yards of the main police station, THEY found the bodies, due to fumes. Admittedly the gases used in camping heaters are heavier than air and you are in the luton, but problems can still occur and in your case especially for your dogs!
It seems to me that the only place ventilation is inadequate is around the mattress in the luton. This should be relatively easy to solve. As an experiment simply insert some slats of wood around the sides of the mattress to keep it away from the sides of the van, this will allow air to circulate and should reduce or eliminate condensation. It would also be a good idea to prop the mattress up during the day to help dissipate any moisture.
In our Hymer Camp Swing (circa 2004), the blown air heating has a channel up past the sink unit and is vented in the the *under bed layer* (!) We use the MH all year all weathers and have never seen condensation under the bed, probably for this reason.

There is no danger in using a properly maintained Truma heater overnight, air for combustion is drawn from outside the motorhome and the exhaust is also conducted to outside.
yes, as you say, the burner unit is completely sealed away from the living space.

Deaths such as those mentioned are almost always due to poorly maintained gas appliances being used, or using heaters or gas fridges that are not vented to outside.
If the gas hob or oven (if fitted) is used for heating then the well designed in safety of the truma system is not used at all, and such open flame heating from the cooking system is potentially lethal. I would not want to use this (for heating) even if the roof skylight was open.
--
alan cocks
Ubuntu user #10391, Linux user #360648


Re: [MH-list] was BIG PROBLEM WITH CONDENSATION IN LUTON ON HYMER CAMP SWING now habitation service

Brian <simply.closer@...>
 

It seems amazing and horrifying that a MH should be sold with inherent condensation problems.
You pay maybe £30k+ and have to get some slats of wood????!!
Obviously, insulation, heating and ventilation are the key requirements.
I have a Trigano Tribute van conversion and have never had any problem even at -12C outside with two people and no windscreen cover.
However, I have a howling gale through a low level vent in the sliding door which I have blocked up on occasion.
I also sometimes keep the Truma Diesel heater on through the night. It's never cold.

I had an annual habitation check (£150 a time) for the first three years for warranty purposes and then just a gas safety check (£25).
I have little confidence that a £150 habitation check is essential every year regardless of use, in the same way that I think a vehicle check/servicing is money for old rope (although I do that at £150+) after 2000 miles.

Is there an alternative to a £300+ annual bill?
Maybe there is or could be a habitation check for key safety items only?

Brian




>

It seems to me that the only place ventilation is inadequate is around
the mattress in the luton. This should be relatively easy to solve. As
an experiment simply insert some slats of wood around the sides of the
mattress to keep it away from the sides of the van, this will allow air
to circulate and should reduce or eliminate condensation. It would also
be a good idea to prop the mattress up during the day to help dissipate
any moisture.

There is no danger in using a properly maintained Truma heater
overnight, air for combustion is drawn from outside the motorhome and
the exhaust is also conducted to outside.

Deaths such as those mentioned are almost always due to poorly
maintained gas appliances being used, or using heaters or gas fridges
that are not vented to outside.

Incidentally, carbon monoxide is roughly the same density as air, but as
it's production is generally from heat producing appliances it is likely
that concentrations will be slightly more at higher levels.

Andy Clarke
--
www.ukmotorhomes.net - The UK Motorhome Website
www.motorhomemarket.co.uk - The Motorhome Classifieds




[Non-text portions of this message have been removed]


Re: [MH-list] BIG PROBLEM WITH CONDENSATION IN LUTON ON HYMER CAMP SWING

Andy Clarke <andy@...>
 

B WEBB wrote:
Happy New Year to you and everybody else on the list.
With your problem tI am concerned that yur ventilation sounds to be inadequate. Ventilation is vital and the first indication from that amount of condensation is that you have too little. If you're waking with any degree of a headache, less than a hangover but still that heavy feeling, then you should look to increase your ventilation before you do anything else. Beware of using the gas heater, especially overnight if you have inadequate ventilation, two people died while stopping overnight right in the centre of Cardiff within about 100 yards of the main police station, THEY found the bodies, due to fumes. Admittedly the gases used in camping heaters are heavier than air and you are in the luton, but problems can still occur and in your case especially for your dogs!
It seems to me that the only place ventilation is inadequate is around the mattress in the luton. This should be relatively easy to solve. As an experiment simply insert some slats of wood around the sides of the mattress to keep it away from the sides of the van, this will allow air to circulate and should reduce or eliminate condensation. It would also be a good idea to prop the mattress up during the day to help dissipate any moisture.

There is no danger in using a properly maintained Truma heater overnight, air for combustion is drawn from outside the motorhome and the exhaust is also conducted to outside.

Deaths such as those mentioned are almost always due to poorly maintained gas appliances being used, or using heaters or gas fridges that are not vented to outside.

Incidentally, carbon monoxide is roughly the same density as air, but as it's production is generally from heat producing appliances it is likely that concentrations will be slightly more at higher levels.

Andy Clarke
--
www.ukmotorhomes.net - The UK Motorhome Website
www.motorhomemarket.co.uk - The Motorhome Classifieds


Re: [MH-list] BIG PROBLEM WITH CONDENSATION IN LUTON ON HYMER CAMP SWING

kenny.macdougall
 

Hi and thanks for that very interesting reading
Kenny

----- Original Message -----
From: B WEBB
To: motorhome-list@...
Sent: Wednesday, December 31, 2008 2:29 PM
Subject: Re: [MH-list] BIG PROBLEM WITH CONDENSATION IN LUTON ON HYMER CAMP SWING


Happy New Year to you and everybody else on the list.

With your problem tI am concerned that yur ventilation sounds to be
inadequate. Ventilation is vital and the first indication from that
amount of condensation is that you have too little. If you're waking
with any degree of a headache, less than a hangover but still that
heavy feeling, then you should look to increase your ventilation
before you do anything else. Beware of using the gas heater,
especially overnight if you have inadequate ventilation, two people
died while stopping overnight right in the centre of Cardiff within
about 100 yards of the main police station, THEY found the bodies, due
to fumes. Admittedly the gases used in camping heaters are heavier
than air and you are in the luton, but problems can still occur and in
your case especially for your dogs!

Once you've got the ventilation right , then, worry about being warm
enough, another two or three layers is easy as a temporary measure.

On 30 Dec 2008, at 16:57, antoinette_upton wrote:

> Have to say I was surprised to have these problems in a Hymer, I was
> told they were built to withstand cold conditions. I found ICE inside
> the cab on the doors as well. I have to say that the walls in the
> Luton did feel very very cold to touch and yet the roof didn't. I read
> the suggestion about keeping the heating going and the problem being
> that when camping without the electric hookup I was previously told
> not to keep the gas fire on at night. The problem seemed better when I
> used the electric fan heater. The reason I sleep in the Luton area is
> that I have two Westies and a Yorkie and it stops them sleeping on me
> or licking me AND I dont have to keep stripping and making the bed (Im
> disabled). Please keep the ideas coming - always find them helpful
> Oh and HAPPY NEW YEAR - hope that 2009 blesses us all with health and
> happiness.
>
>
>


Re: [MH-list] BIG PROBLEM WITH CONDENSATION IN LUTON ON HYMER CAMP SWING

B WEBB <woodlake21rry@...>
 

Happy New Year to you and everybody else on the list.

With your problem tI am concerned that yur ventilation sounds to be
inadequate. Ventilation is vital and the first indication from that
amount of condensation is that you have too little. If you're waking
with any degree of a headache, less than a hangover but still that
heavy feeling, then you should look to increase your ventilation
before you do anything else. Beware of using the gas heater,
especially overnight if you have inadequate ventilation, two people
died while stopping overnight right in the centre of Cardiff within
about 100 yards of the main police station, THEY found the bodies, due
to fumes. Admittedly the gases used in camping heaters are heavier
than air and you are in the luton, but problems can still occur and in
your case especially for your dogs!

Once you've got the ventilation right , then, worry about being warm
enough, another two or three layers is easy as a temporary measure.

On 30 Dec 2008, at 16:57, antoinette_upton wrote:

Have to say I was surprised to have these problems in a Hymer, I was
told they were built to withstand cold conditions. I found ICE inside
the cab on the doors as well. I have to say that the walls in the
Luton did feel very very cold to touch and yet the roof didn't. I read
the suggestion about keeping the heating going and the problem being
that when camping without the electric hookup I was previously told
not to keep the gas fire on at night. The problem seemed better when I
used the electric fan heater. The reason I sleep in the Luton area is
that I have two Westies and a Yorkie and it stops them sleeping on me
or licking me AND I dont have to keep stripping and making the bed (Im
disabled). Please keep the ideas coming - always find them helpful
Oh and HAPPY NEW YEAR - hope that 2009 blesses us all with health and
happiness.



Re: [MH-list] HELP PLEASE - BIG PROBLEM WITH CONDENSATION IN LUTON ON HYMER CAMP S

kenny.macdougall
 

Hi carpet does not get cold enough to condense the water vapour

----- Original Message -----
From: Reg
To: motorhome-list@...
Sent: Wednesday, December 31, 2008 1:19 PM
Subject: RE: [MH-list] HELP PLEASE - BIG PROBLEM WITH CONDENSATION IN LUTON ON HYMER CAMP S


REPEATED TEXT Sent: Tue 30-12-2008 00:08 :-

Posted by: "antoinette_upton" antoinette_upton@...

OK here is my problem, I noticed that the
bottom of my duvet felt quite damp and on checking noticed the edge of
the mattress at head and feet where it meets the side wall of the
motorhome felt actually wet to touch. On lifting the mattress this
morning also found a fair bit of moisture in the channels running
under the mattress.
_______________________________________________

Two solutions come to mind. Buy a MH with very good wall insulation,
but probably too expensive!

Unless you are a tall person, then fit extra insulation on all the
inside walls and roof of the Luton. At least 1/2 to 1 inch thick.

My MH has very good insulation and the walls feel warmish when touched
in cold weather. I guess that yours feel cold. So any moisture in the
air will condense on the walls.

We have the German plastic springs on our Luton Top bed. So there is a
large air gap between the underside of the mattress and the bottom of
the Luton Top. I specified this having experienced damp under caravan
bases.

There is a blown air outlet in this space. We have used the bed in the
coldest of weathers and never any sign of dampness.

Reg

==========================================

I've just read the next digest and my posting was missing. So it's sent
again, below.

I'll add an extra bit about carpets, as I've used them inside old vans
like my old Austin A40 banger, 45 years ago, and Land Rovers.

Generally a carpet has very little insulation value, so wont stop the
problem. Warm air contains more water vapour than cold air. So when
the warm air touches a cold wall, the water condenses and the wall feels
wet.

A carpet has a very large surface area compared to the wall it's on. So
almost the same amount of water will condense, but it's over all the
fibres of the carpet and not so easily felt. The problem is concealed
and often not noticed.

Incidentally a well installed gas heater will external flue, will not
add water vapour to the air in your MH, just like an electric fire. But
burning gas to boil a kettle for tea or coffee will.

Reg.


Re: [MH-list] HELP PLEASE - BIG PROBLEM WITH CONDENSATION IN LUTON ON HYMER CAMP S

Reg <lists.reg@...>
 

REPEATED TEXT Sent: Tue 30-12-2008 00:08 :-

Posted by: "antoinette_upton" antoinette_upton@...

OK here is my problem, I noticed that the
bottom of my duvet felt quite damp and on checking noticed the edge of
the mattress at head and feet where it meets the side wall of the
motorhome felt actually wet to touch. On lifting the mattress this
morning also found a fair bit of moisture in the channels running
under the mattress.
_______________________________________________

Two solutions come to mind. Buy a MH with very good wall insulation,
but probably too expensive!

Unless you are a tall person, then fit extra insulation on all the
inside walls and roof of the Luton. At least 1/2 to 1 inch thick.

My MH has very good insulation and the walls feel warmish when touched
in cold weather. I guess that yours feel cold. So any moisture in the
air will condense on the walls.

We have the German plastic springs on our Luton Top bed. So there is a
large air gap between the underside of the mattress and the bottom of
the Luton Top. I specified this having experienced damp under caravan
bases.

There is a blown air outlet in this space. We have used the bed in the
coldest of weathers and never any sign of dampness.

Reg


==========================================

I've just read the next digest and my posting was missing. So it's sent
again, below.

I'll add an extra bit about carpets, as I've used them inside old vans
like my old Austin A40 banger, 45 years ago, and Land Rovers.

Generally a carpet has very little insulation value, so wont stop the
problem. Warm air contains more water vapour than cold air. So when
the warm air touches a cold wall, the water condenses and the wall feels
wet.

A carpet has a very large surface area compared to the wall it's on. So
almost the same amount of water will condense, but it's over all the
fibres of the carpet and not so easily felt. The problem is concealed
and often not noticed.

Incidentally a well installed gas heater will external flue, will not
add water vapour to the air in your MH, just like an electric fire. But
burning gas to boil a kettle for tea or coffee will.

Reg.


Re: [MH-list] BIG PROBLEM WITH CONDENSATION IN LUTON ON HYMER CAMP SWING

Andy Williams
 

Hi Antoinette

We have a Hymer Camp Swing, don't suffer from condensation but we follow the tips already given.

The blown air heating is left running ( with the heater set pretty low overnight ) and I make sure there is some ventilation ( i.e I leave a window slightly open in the Luton where we sleep).
We get the heating/gas checked every year and have a carbon monoxide alarm fitted.
The van is used every year to go skiing, we've had temps down to -14 outside with no condensation problems. The Hymers are very well insulated!

I did get ice on the cab door once but that was because I had closed off the cab area with thick lined curtains and the blown air heating outlet into the cab was closed. We now leave the cab area open, use an external silver screen and make sure that the outlet is open.


Hope this helps.

Happy New Year everyone and fingers crossed that the £ gains against the Euro!!


Andy

-----Original Message-----
From: motorhome-list@... [mailto:motorhome-list@...] On Behalf Of antoinette_upton
Sent: 30 December 2008 16:58
To: motorhome-list@...
Subject: [MH-list] BIG PROBLEM WITH CONDENSATION IN LUTON ON HYMER CAMP SWING

Have to say I was surprised to have these problems in a Hymer, I was
told they were built to withstand cold conditions. I found ICE inside
the cab on the doors as well. I have to say that the walls in the
Luton did feel very very cold to touch and yet the roof didn't. I read
the suggestion about keeping the heating going and the problem being
that when camping without the electric hookup I was previously told
not to keep the gas fire on at night. The problem seemed better when I
used the electric fan heater. The reason I sleep in the Luton area is
that I have two Westies and a Yorkie and it stops them sleeping on me
or licking me AND I dont have to keep stripping and making the bed (Im
disabled). Please keep the ideas coming - always find them helpful
Oh and HAPPY NEW YEAR - hope that 2009 blesses us all with health and
happiness.


Re: [MH-list] Re:HELP PLEASE - BIG PROBLEM WITH CONDENSATION IN LUTON ON HYMER CAMP S

Pet Human <pethuman@...>
 

Ernest wrote:
On 30/12/08 18:19, "kenny" <kenny.macdougall@...> wrote:

Hi Katie we also have carpet on our walls with no condensation a magic
remedy
In days of yore, that was what tapestries were for. To insulate the walls
and keep the draughts out of the keep. That, a bed full of servants and
livestock in the hall, kept temperatures bearable for the wealthy.
With price of good sheep and cattle these days, you can't be too
careful, and I find that it's much to have a basement. My servants
sleep down there to keep some heat under the livestock on the ground
floor, and I sleep on the next floor.

The heating system breaks down a bit when I cull the more indolent
servants, so I usually refrain from adding them to the compost heap
until spring.

A similar approach would probably work in a double-floored motorhome,
because you could put a few of the staff in through the locker doors in
late autumn, and then dump the wretches once the February snows have thawed.

;-)


Skillet wanted

gillcolthart <paintedblooms@...>
 

Hi

silly question probably - but does anyone here have a double skillet
they want to sell? Everyone seems to hang on to them forever. Remoska
was hopeless when hooked up.

We are just back from our second trip this year to Portugal - we had
a great time but oooh so many vans in the Algarve. We like it further
up in the hills.

Although we made a fairly quick dash home we found more wonderful
towns & aires in France. We love Chartres, Blois, and Gace. Niort is
also a good aire with walled sections for each van.

We stopped at the campsite in the grounds of Hotel Regio in Salamanca
one night and it was excellent. We are back home to rent out our
house -sick paying council tax when we're never here!

Have a great New Year everyone - we live near Edinburgh but won't be
living it up tomorrow night

cheers
Gill
www.gillfoster.co.uk


Re: [MH-list] Re:HELP PLEASE - BIG PROBLEM WITH CONDENSATION IN LUTON ON HYMER CAMP S

Ernest <ernb@...>
 

On 30/12/08 18:19, "kenny" <kenny.macdougall@...> wrote:

Hi Katie we also have carpet on our walls with no condensation a magic remedy
In days of yore, that was what tapestries were for. To insulate the walls
and keep the draughts out of the keep. That, a bed full of servants and
livestock in the hall, kept temperatures bearable for the wealthy.
--
ErnB
Bristol


Re: [MH-list] BIG PROBLEM WITH CONDENSATION IN LUTON ON HYMER CAMP SWING

Carol Weaver
 

Ernie I think you meant recirculating. Antoinette, I have no problem
leaving the gas on at night, if it is cold we do....


You perhaps should have an alarm for carbon monoxide think that's it...but
otherwise it is ok to leave on when it is cold

We had a Hymer back in the early 90's and that didn't have a slatted bed,
and we found condensation and a wet mattress - which had surprised us. We
purchased some coir type of thing from a company up in North Cumbria that
supplied the boat fraternity, it was great and it was able to be cut to
size, which they did for us, we kept the offcuts and it was useful to chuck
under wheels to get you out of stuck places too...

Carol

Happy New Year to all




2008/12/30 Ernest <ernb@...>

On 30/12/08 16:57, "antoinette_upton" <antoinette_upton@...>
wrote:

Have to say I was surprised to have these problems in a Hymer, I was
told they were built to withstand cold conditions.
Same here! Does it have a black and white label next to the habitation
door?
I think it indicates the standard of insulation provided. I am not going
out
to look at mine. Someone just injected ice water into my bones. (This flu
is
a real trial. It has you feeling a little bit better, then beats you up
with
a bloody vengeance.)

Anyway, I was stuck in Catillon, N France in a particularly cold snap and
registered -17C one night. My Hymer Tramp was very comfortable. The supply
there is 4A (1Kw) so I had to use the Truma as well to keep it that way.

BTW, if you have cab A/C, put it on high and recalculating when driving to
get rid of any condensation.
--
ErnB
Bristol



--
http://tinyurl.com/2vaeqw - Link for the Best OVERALL Broadband Provider -
from £9.99 and monthly contracts - and 30 days free trial


Re: [MH-list] BIG PROBLEM WITH CONDENSATION IN LUTON ON HYMER CAMP SWING

Ernest <ernb@...>
 

On 30/12/08 16:57, "antoinette_upton" <antoinette_upton@...> wrote:

Have to say I was surprised to have these problems in a Hymer, I was
told they were built to withstand cold conditions.
Same here! Does it have a black and white label next to the habitation door?
I think it indicates the standard of insulation provided. I am not going out
to look at mine. Someone just injected ice water into my bones. (This flu is
a real trial. It has you feeling a little bit better, then beats you up with
a bloody vengeance.)

Anyway, I was stuck in Catillon, N France in a particularly cold snap and
registered -17C one night. My Hymer Tramp was very comfortable. The supply
there is 4A (1Kw) so I had to use the Truma as well to keep it that way.

BTW, if you have cab A/C, put it on high and recalculating when driving to
get rid of any condensation.
--
ErnB
Bristol


Re: [MH-list] Truma Combi 4 / Combi 6 Not Working

Ernest <ernb@...>
 

On 30/12/08 13:29, "Carol Weaver" <corconx@...> wrote:

I know sometimes it is a supplier problem, but every month!!!
Modern business practice, Carol. Stocks cost, so stock as little as you can.
Have it delivered the day you expect to sell it, then you have the money in
the bank while the wholesaler waits until the month's end to submit his
invoice and another 30 days for his money. If he's lucky. It is called
logistics.

They got it down to a fine art in motor manufacturing. Literally minutes
between coming in one gate as parts and assemblies and going out of another
as a new built car.
--
ErnB
Bristol


Re: [MH-list] Re:HELP PLEASE - BIG PROBLEM WITH CONDENSATION IN LUTON ON HYMER CAMP S

kenny.macdougall
 

Hi Katie we also have carpet on our walls with no condensation a magic remedy
Kenny
Skye

----- Original Message -----
From: james mayo
To: motorhome-list@...
Sent: Tuesday, December 30, 2008 5:54 PM
Subject: [MH-list] Re:HELP PLEASE - BIG PROBLEM WITH CONDENSATION IN LUTON ON HYMER CAMP S


We have a Talbot Express and the walls of our van are lined with carpet, it is a very tight woven fabric about one eighth thick with no backing rubber, I think it was done when first manufactured, Never had any condensation problems, and when you look at the overall area of a van it will not cost much.
Katie and friends


Re: HELP PLEASE - BIG PROBLEM WITH CONDENSATION IN LUTON ON HYMER CAMP S

james mayo <contact_jhmayo@...>
 

We have a Talbot Express and the walls of our van are lined with carpet, it is a very tight woven fabric about one eighth thick with no backing rubber,  I think it was done when first manufactured, Never had any condensation problems, and when you look at the overall area of a van it will not cost much.
Katie and friends





[Non-text portions of this message have been removed]


BIG PROBLEM WITH CONDENSATION IN LUTON ON HYMER CAMP SWING

antoinette_upton <antoinette_upton@...>
 

Have to say I was surprised to have these problems in a Hymer, I was
told they were built to withstand cold conditions. I found ICE inside
the cab on the doors as well. I have to say that the walls in the
Luton did feel very very cold to touch and yet the roof didn't. I read
the suggestion about keeping the heating going and the problem being
that when camping without the electric hookup I was previously told
not to keep the gas fire on at night. The problem seemed better when I
used the electric fan heater. The reason I sleep in the Luton area is
that I have two Westies and a Yorkie and it stops them sleeping on me
or licking me AND I dont have to keep stripping and making the bed (Im
disabled). Please keep the ideas coming - always find them helpful
Oh and HAPPY NEW YEAR - hope that 2009 blesses us all with health and
happiness.


[MH-list] Customer Service (was Truma)

Bennett Family
 

In message <58dbb5070812300529n50e58669i7290336c36ab7492@...>, Carol Weaver <corconx@...> writes
.... I know sometimes it
is a
supplier problem, but every month!!!
Carol
We're not that bad ;-)

Back to MH, vaguely, I do tend to carry a fair amount of medicaments with me and on one memorable occasion was able to "dispense" from the van an urgent prescription for someone on the rally!

We have also been looking at setting up a mobile anticoagulation testing facility using a Mazda Bongo as our mobile laboratory to visit housebound patients on anticoagulants rather than transporting them to hospital.

Martin
--
Bennett House


Re: [MH-list] Truma Combi 4 / Combi 6 Not Working

Carol Weaver
 

Martin - we had a similar problem with Boots and in the end they delivered
my missing pills, even though these are prescription drugs they know are
going to be ordered every month, yet every month they don't have them,
necessitating another trip (15 mile round trip) to collect them.....and it
was Christmas, so they did bring them to me..... I know sometimes it is a
supplier problem, but every month!!!

Carol

2008/12/30 Martin Bennett <martin@...>

In message <C57FBACC.926A%ernb@...<C57FBACC.926A%25ernb@...>>,
Ernest <ernb@...>
writes
It is the sum of their customers' experiences which counts in the
end. I
Yes but to the customer it's their individual experience that matters. I
know my company do their utmost to satisfy customers, but from time to
time, often due to external problems (but not always) we don't provide
the service that we would like.

Not only that, if you mess up once for a customer - then invariably
something else goes wrong.

I had this scenario just before Christmas - we owed some tablets one
evening on a prescription with about 20 items. The person was back first
thing the next morning (despite having plenty to be going on with) and
because of a bizarre wholesaler problem the item hadn't arrive. We
agreed to deliver it. Did so - only for him to discover the sealed pack
contained a set of "blisters" with no tablets in any of them! A
manufacturing problem.

So he no doubt thinks we are absolutely useless!

Martin
--
Bennett House

--
http://tinyurl.com/2vaeqw - Link for the Best OVERALL Broadband Provider -
from £9.99 and monthly contracts - and 30 days free trial


[Non-text portions of this message have been removed]


Re: [MH-list] Truma Combi 4 / Combi 6 Not Working

Bennett Family
 

In message <C57FBACC.926A%ernb@...>, Ernest <ernb@...> writes
It is the sum of their customers' experiences which counts in the
end. I
Yes but to the customer it's their individual experience that matters. I know my company do their utmost to satisfy customers, but from time to time, often due to external problems (but not always) we don't provide the service that we would like.

Not only that, if you mess up once for a customer - then invariably something else goes wrong.

I had this scenario just before Christmas - we owed some tablets one evening on a prescription with about 20 items. The person was back first thing the next morning (despite having plenty to be going on with) and because of a bizarre wholesaler problem the item hadn't arrive. We agreed to deliver it. Did so - only for him to discover the sealed pack contained a set of "blisters" with no tablets in any of them! A manufacturing problem.

So he no doubt thinks we are absolutely useless!

Martin
--
Bennett House