[MH-list] Re:Lunar lunarcy - a new website explains it all
--- In motorhome-list@..., Ernest <ernb@...> wrote:
the first instance, although there is no harm in copying all of yourStandards.
They may have dealt with other complaints against your dealer, andmake no
mistake, they have powers denied to you. See here: -In a
matter that Bristol T S helped us with, they dictated a letter towrite and
checked up about a week later to see if our complaint was resolved.The
letter did the trick. We had an immediate reply from a director atcompany
HQ (A large international store.) giving us a contact at theBristol store.
They fell over to see the matter put away.solicitor. Do
not go there unless you have to. What might be useful is to pay aMH expert
to survey the van. He will write exactly what is wrong - includinglots of
things you have probably not yet noticed - and that will carry moreweight
than anything you can say.van for
a full refund plus reasonable expenses.Dear ErnB
That's a very full and thoughtful reply and thanks very much. The
main parts ordered are two elbows leading water into/out of the tank
and the back bumper. We have heating and water supply as I fixed the
elbows but Lunar or Freedom Motorhomes don't know that unless they
read this. The parts are needed in case of future problems. The
design of the water system leaves those elbows subject to damage and
that's what happened.
Freedom said in early July it would supply the elbows but not a
More important is the matter of the warranty not supplied by Freedom
when we collected the van in the middle of June. We should have
remembered but didn't.
The van is not faulty, the after-sales service is very much so – non-
existent. Do you think that is a matter for Trading Standards?