Topics

reporting a bug to FS

Vicki W
 

I have search the FS site and cannot find a place to report a bug. I have found it before, but not now. Can someone please tell me where to look?
 
Thanks.
 
Vicki
 

Dave...
 

 
Dave
Oregonian, woodworker, Engineer, Musician, and Pioneer
 
 

----- Original Message -----
From: Vicki W
To: JAWS
Sent: Wednesday, May 08, 2019 05:50
Subject: [jaws-users] reporting a bug to FS

I have search the FS site and cannot find a place to report a bug. I have found it before, but not now. Can someone please tell me where to look?
 
Thanks.
 
Vicki
 

Rebecca Lineberger
 

Product Quality Feedback

https://support.freedomscientific.com/Forms/QualityContact

There’s a form to submit on this page.  Just press

E

Until you’re in the edit box for your first name.

Continue from there.

From: jaws-users-list@groups.io [mailto:jaws-users-list@groups.io] On Behalf Of Vicki W
Sent: Wednesday, May 08, 2019 8:51 AM
To: JAWS
Subject: [jaws-users] reporting a bug to FS

 

I have search the FS site and cannot find a place to report a bug. I have found it before, but not now. Can someone please tell me where to look?

 

Thanks.

 

Vicki

 

Cristóbal
 

I’ve always simply written support@...

I know they’ve switched over to Vispero, but the FS emails are still working fine.

I include my name, JFW serial number along with the other parameters and proceed to explain the issue I’m having.

Just last week I reported an issue with a say date command in the Outlook 2016 calendar to which they responded that they were able to reproduce the bug for example.

 

From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of Vicki W
Sent: Wednesday, May 8, 2019 5:51 AM
To: JAWS <jaws-users-list@groups.io>
Subject: [jaws-users] reporting a bug to FS

 

I have search the FS site and cannot find a place to report a bug. I have found it before, but not now. Can someone please tell me where to look?

 

Thanks.

 

Vicki

 

Dennis L
 

Support@... should work.

When reporting a bug include as much information as possible.  This is an example for a   bug I reported the other day.  It was able to be reproduced.

Subject was problem when saving chrome Book marks.  It is descriptive and tells exactly the issue.  Below is what I wrote.

Do the following have folders created in your book marks.

1 do “control d”  no quotes. Tab twice to more press space bar.

The first problem is you can’t edit the name you arrow left and right nothing happens.  NVDA allows you to edit the name.

Tab two times you’re on your list of folders.  Jaws says nothing when  you arrow up and down NVDA reads them.    You might ask why did you bring up another screen reader?   It shows my work and testing.  I didn’t automatically assume it was a Jaws issue I tested and verified it.   It gives Vispero a way to properly reproduce the issue.  It is detailed but not too much detail.

 

From: jaws-users-list@groups.io [mailto:jaws-users-list@groups.io] On Behalf Of Vicki W
Sent: Wednesday, May 8, 2019 8:51 AM
To: JAWS
Subject: [jaws-users] reporting a bug to FS

 

I have search the FS site and cannot find a place to report a bug. I have found it before, but not now. Can someone please tell me where to look?

 

Thanks.

 

Vicki