Previous Posting of Envelopes


Good Afternoon all.
Using JAWS 2018, Word 13 and Windows 10 on a Dell laptop.  I know that there had been a previous posting regarding the production/printing of envelopes. I tried to print an envelope, and after selecting the envelopes tab, JAWS stopped working completely. I had to shut down the word program and start all over. Has anyone dealt with this issue on envelopes, and if so, what was the remedy, if any? Thanks in Advance.