Topics

Issue With WINDOWS 10, EXCEL And JAWS

Charles Nicol
 

Hello,

 

I am using the latest version of JAWS 2019, with Microsoft Office 365 on a WINDOWS 10 Lenovo Yoga 530 Two-In-One Laptop. I believe that the WINDOWS 10 Build is Version 1809.

 

Whilst most of the Office 365 apps work brilliantly with JAWS, I have an issue with EXCEL. When I open an existing workbook, or choose to start with a blank workbook, JAWS announces the cell reference, with any cell contents, when they come up, as expected. If I use the arrow keys, to move to an adjacent cell, that is also read with any relevant content. If I then use the arrow keys again, everything goes silent and I can arrow around the sheet as much as I will, without any feedback from JAWS. This issue happens consistently. If I access the ribbon etc, that is spoken fine, however, when I go back to the sheet itself, nothing is verbalised.

 

I have not changed any JAWS settings, in respect to EXCEL and am bewildered why this issue is present. I use another Lenovo laptop model at work and do not have any issues, albeit I am still using WINDOWS 7 there.

 

I have written to VFO and am still awaiting a response a week later.

 

Has anyone came across this issue and, if so, were you able to fix it, either permanently or by finding a workaround?

 

Many thanks in advance, for your feedback. I am based in Scotland, United Kingdom.

 

With Kind Regards,

Charles Nicol

Technology Analyst / Co-Chair, Enable Network

Digital Servicing Readiness Team

Channel & Digital, Innovation & Change.

Working from home, on Wednesday, 24th July.

T

0141-958-5346 or 07954-403269

E

Charles.Nicol@...

Clydesdale & Yorkshire Bank

2nd Floor, Granite House

31 - 33 Stockwell Street

Glasgow, G1 4RZ.          

 


Classification: Private



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Yorkshire Bank Home Loans Limited is authorised and regulated by the Financial Conduct Authority. (Financial Services Register No. 303825).

Credit facilities other than regulated mortgages and regulated credit agreements are not regulated by the Financial Conduct Authority.

The views and opinions expressed in this email may not reflect those of any member of the CB Group. If you are not the addressee (or responsible for delivery of the message to the addressee), please notify the originator immediately by return message and destroy the original message. This message and any attachments have been scanned for viruses prior to leaving the CB Group network. However, CB Group does not guarantee the security of this message and will not be responsible for any damages arising as a result of any virus being passed on or arising from any alteration of this message by a third party. The CB Group may monitor emails sent to and from the CB Group network.

HSG Director
 

Yes, having the same in Windows 10 as well – taking the focus away by pressing alt and tab usually does the trick.

 

 

Many Thanks

 

Waqas

 

From: jaws-users-list@groups.io [mailto:jaws-users-list@groups.io] On Behalf Of Charles Nicol
Sent: 12 August 2019 13:45
To: jaws-users-list@groups.io
Subject: [jaws-users] Issue With WINDOWS 10, EXCEL And JAWS

 

Hello,

 

I am using the latest version of JAWS 2019, with Microsoft Office 365 on a WINDOWS 10 Lenovo Yoga 530 Two-In-One Laptop. I believe that the WINDOWS 10 Build is Version 1809.

 

Whilst most of the Office 365 apps work brilliantly with JAWS, I have an issue with EXCEL. When I open an existing workbook, or choose to start with a blank workbook, JAWS announces the cell reference, with any cell contents, when they come up, as expected. If I use the arrow keys, to move to an adjacent cell, that is also read with any relevant content. If I then use the arrow keys again, everything goes silent and I can arrow around the sheet as much as I will, without any feedback from JAWS. This issue happens consistently. If I access the ribbon etc, that is spoken fine, however, when I go back to the sheet itself, nothing is verbalised.

 

I have not changed any JAWS settings, in respect to EXCEL and am bewildered why this issue is present. I use another Lenovo laptop model at work and do not have any issues, albeit I am still using WINDOWS 7 there.

 

I have written to VFO and am still awaiting a response a week later.

 

Has anyone came across this issue and, if so, were you able to fix it, either permanently or by finding a workaround?

 

Many thanks in advance, for your feedback. I am based in Scotland, United Kingdom.

 

With Kind Regards,

Charles Nicol

Technology Analyst / Co-Chair, Enable Network

Digital Servicing Readiness Team

Channel & Digital, Innovation & Change.

Working from home, on Wednesday, 24th July.

T

0141-958-5346 or 07954-403269

E

Charles.Nicol@...

Clydesdale & Yorkshire Bank

2nd Floor, Granite House

31 - 33 Stockwell Street

Glasgow, G1 4RZ.          

 

 

Classification: Private

 


We will never ask for your login details, passwords, PIN or any details of your accounts or cards. If a link in an email takes you to a page asking for any of this information, or if you have any other reason to suspect an email or site might not be genuine, do not disclose any personal information and forward it to ReportPhishing@... (please note no acknowledgement will be sent). Please call or write to us if you need to refer to personal account details or other confidential information.

This e-mail is issued by a CB Group company. The contents of this e-mail are confidential and will have no contractual effect unless it is otherwise agreed between a specific CB Group company and the recipient.

The CB Group is Clydesdale Bank PLC (which is registered in Scotland at registered office 30 St Vincent Place, Glasgow G1 2HL with Company No SC001111), each subsidiary or holding company of Clydesdale Bank PLC from time to time, and each subsidiary from time to time of any such holding company. For the avoidance of doubt the CB Group includes, among others, Yorkshire Bank Home Loans Limited (Company No 01855020) which is registered in England and Wales at registered office 20 Merrion Way, Leeds LS2 8NZ.

Clydesdale Bank PLC, which also trades as Yorkshire Bank, is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. (Financial Services Register No. 121873).

Yorkshire Bank Home Loans Limited is authorised and regulated by the Financial Conduct Authority. (Financial Services Register No. 303825).

Credit facilities other than regulated mortgages and regulated credit agreements are not regulated by the Financial Conduct Authority.

The views and opinions expressed in this email may not reflect those of any member of the CB Group. If you are not the addressee (or responsible for delivery of the message to the addressee), please notify the originator immediately by return message and destroy the original message. This message and any attachments have been scanned for viruses prior to leaving the CB Group network. However, CB Group does not guarantee the security of this message and will not be responsible for any damages arising as a result of any virus being passed on or arising from any alteration of this message by a third party. The CB Group may monitor emails sent to and from the CB Group network.