Topics

Issue With System Sounds In Office 365

Charles Nicol
 

Hi,

 

I am a JAWS 2019 latest build user and my laptop is running WINDOWS 10 (Build 1809).

 

I am an Office 365 subscriber and have downloaded and installed the suite of Office applications on my computer. I have full desktop versions of WORD, EXCEL, OUTLOOK etc, as I know that versions, procured from the App Store, do not work well with JAWS.

 

My issue is that, despite turning on Sounds, within the “Ease Of Access” section of app settings and setting the sound type to “Modern”, I do not hear any system sounds within the applications, for example, when changing folders within OUTLOOK. My overall Volume setting within WINDOWS 10 and, in particular, for System Settings, is at 100% I also do not have any issue hearing JAWS itself.

 

Has anyone came across this issue and, if so, can you please suggest any possible solutions? I had the Office Sounds working perfectly on my old laptop, running exactly the same operating system and the same JAWS build and I also have it running fine on my work machine, running the same version of JAWS, along with WINDOWS 7.

 

Any thoughts please?

 

With Kind Regards,

Charles Nicol

Technology Analyst / Co-Chair, Enable Network

Digital Servicing Readiness Team

Channel & Digital, Innovation & Change.

Working from home, on Wednesday, 24th July.

T

0141-958-5346 or 07954-403269

E

Charles.Nicol@...

Clydesdale & Yorkshire Bank

2nd Floor, Granite House

31 - 33 Stockwell Street

Glasgow, G1 4RZ.          

 


Classification: Private



We will never ask for your login details, passwords, PIN or any details of your accounts or cards. If a link in an email takes you to a page asking for any of this information, or if you have any other reason to suspect an email or site might not be genuine, do not disclose any personal information and forward it to ReportPhishing@... (please note no acknowledgement will be sent). Please call or write to us if you need to refer to personal account details or other confidential information.

This e-mail is issued by a CB Group company. The contents of this e-mail are confidential and will have no contractual effect unless it is otherwise agreed between a specific CB Group company and the recipient.

The CB Group is Clydesdale Bank PLC (which is registered in Scotland at registered office 30 St Vincent Place, Glasgow G1 2HL with Company No SC001111), each subsidiary or holding company of Clydesdale Bank PLC from time to time, and each subsidiary from time to time of any such holding company. For the avoidance of doubt the CB Group includes, among others, Yorkshire Bank Home Loans Limited (Company No 01855020) which is registered in England and Wales at registered office 20 Merrion Way, Leeds LS2 8NZ.

Clydesdale Bank PLC, which also trades as Yorkshire Bank, is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. (Financial Services Register No. 121873).

Yorkshire Bank Home Loans Limited is authorised and regulated by the Financial Conduct Authority. (Financial Services Register No. 303825).

Credit facilities other than regulated mortgages and regulated credit agreements are not regulated by the Financial Conduct Authority.

The views and opinions expressed in this email may not reflect those of any member of the CB Group. If you are not the addressee (or responsible for delivery of the message to the addressee), please notify the originator immediately by return message and destroy the original message. This message and any attachments have been scanned for viruses prior to leaving the CB Group network. However, CB Group does not guarantee the security of this message and will not be responsible for any damages arising as a result of any virus being passed on or arising from any alteration of this message by a third party. The CB Group may monitor emails sent to and from the CB Group network.

Mike B <mb69mach1@...>
 

Hi Charles,
 
Try checking the following with an Office  product like Word or Excel open:
1. Open the system tray, go to the, Speakers, icon and press enter.
2. Navigate to, Open volume mixer, and press enter.
3. Tab through the various settings to make sure that none of them or muted and to check the volume levels.

Take care.  Mike.  Sent from my iBarstool.  Go dodgers!
I believe that everything happens for a reason. Usually, the reason is that somebody screwed up.

----- Original Message -----
Sent: Monday, August 19, 2019 4:51 AM
Subject: [jaws-users] Issue With System Sounds In Office 365

Hi,

 

I am a JAWS 2019 latest build user and my laptop is running WINDOWS 10 (Build 1809).

 

I am an Office 365 subscriber and have downloaded and installed the suite of Office applications on my computer. I have full desktop versions of WORD, EXCEL, OUTLOOK etc, as I know that versions, procured from the App Store, do not work well with JAWS.

 

My issue is that, despite turning on Sounds, within the “Ease Of Access” section of app settings and setting the sound type to “Modern”, I do not hear any system sounds within the applications, for example, when changing folders within OUTLOOK. My overall Volume setting within WINDOWS 10 and, in particular, for System Settings, is at 100% I also do not have any issue hearing JAWS itself.

 

Has anyone came across this issue and, if so, can you please suggest any possible solutions? I had the Office Sounds working perfectly on my old laptop, running exactly the same operating system and the same JAWS build and I also have it running fine on my work machine, running the same version of JAWS, along with WINDOWS 7.

 

Any thoughts please?

 

With Kind Regards,

Charles Nicol

Technology Analyst / Co-Chair, Enable Network

Digital Servicing Readiness Team

Channel & Digital, Innovation & Change.

Working from home, on Wednesday, 24th July.

T

0141-958-5346 or 07954-403269

E

Charles.Nicol@...

Clydesdale & Yorkshire Bank

2nd Floor, Granite House

31 - 33 Stockwell Street

Glasgow, G1 4RZ.          

 


Classification: Private



We will never ask for your login details, passwords, PIN or any details of your accounts or cards. If a link in an email takes you to a page asking for any of this information, or if you have any other reason to suspect an email or site might not be genuine, do not disclose any personal information and forward it to ReportPhishing@... (please note no acknowledgement will be sent). Please call or write to us if you need to refer to personal account details or other confidential information.

This e-mail is issued by a CB Group company. The contents of this e-mail are confidential and will have no contractual effect unless it is otherwise agreed between a specific CB Group company and the recipient.

The CB Group is Clydesdale Bank PLC (which is registered in Scotland at registered office 30 St Vincent Place, Glasgow G1 2HL with Company No SC001111), each subsidiary or holding company of Clydesdale Bank PLC from time to time, and each subsidiary from time to time of any such holding company. For the avoidance of doubt the CB Group includes, among others, Yorkshire Bank Home Loans Limited (Company No 01855020) which is registered in England and Wales at registered office 20 Merrion Way, Leeds LS2 8NZ.

Clydesdale Bank PLC, which also trades as Yorkshire Bank, is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. (Financial Services Register No. 121873).

Yorkshire Bank Home Loans Limited is authorised and regulated by the Financial Conduct Authority. (Financial Services Register No. 303825).

Credit facilities other than regulated mortgages and regulated credit agreements are not regulated by the Financial Conduct Authority.

The views and opinions expressed in this email may not reflect those of any member of the CB Group. If you are not the addressee (or responsible for delivery of the message to the addressee), please notify the originator immediately by return message and destroy the original message. This message and any attachments have been scanned for viruses prior to leaving the CB Group network. However, CB Group does not guarantee the security of this message and will not be responsible for any damages arising as a result of any virus being passed on or arising from any alteration of this message by a third party. The CB Group may monitor emails sent to and from the CB Group network.