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cannot reinstall either version of jaws/says installation failed

joanne
 

Since the repair instructions are way hard to understand, Jaws is in need of a reinstall. I have the EXE files of 18 and 19 in my folder, but attempting to reinstall either version results in an immediate "installation failed" message. I used to somehow be able to repair by opening the install and given the modify and repair choices. But I don't know if this easy repair works anymore, so I am hopeful there's a fix for this installation failed message.
 
Thanks.
 
Joanne
 

Mike B <mb69mach1@...>
 

Hi Joanne,
 
Pressing enter on the Jaws .EXE file should bring up the option to repair.  Make sure you press enter on the same .EXE file as the version of Jaws you're running.  I just tried this and after saying, Yes, on the, Do you want to run..., the, Repair, button was highlighted.

Take care.  Mike.  Sent from my iBarstool.  Go dodgers!
I believe that everything happens for a reason. Usually, the reason is that somebody screwed up.

----- Original Message -----
From: joanne
Sent: Sunday, August 04, 2019 9:56 AM
Subject: [jaws-users] cannot reinstall either version of jaws/says installation failed

Since the repair instructions are way hard to understand, Jaws is in need of a reinstall. I have the EXE files of 18 and 19 in my folder, but attempting to reinstall either version results in an immediate "installation failed" message. I used to somehow be able to repair by opening the install and given the modify and repair choices. But I don't know if this easy repair works anymore, so I am hopeful there's a fix for this installation failed message.
 
Thanks.
 
Joanne
 

Larry Volk
 

I had the same problem back in June. The Jaws tecnician ran the repair and blew my computer out of the water. I had to contact a second Jaws technician who spent 2 days to finally get Jaws to reinstall. He had to remove all Jaws links out of the registry, twice before Jaws would re-install. The problem was that when the first technician did the Jaws repair it put two copies of Jaws 2019 in the computer.

 

From: jaws-users-list@groups.io [mailto:jaws-users-list@groups.io] On Behalf Of joanne
Sent: August 4, 2019 10:56 AM
To: jaws-users-list@groups.io
Subject: [jaws-users] cannot reinstall either version of jaws/says installation failed

 

Since the repair instructions are way hard to understand, Jaws is in need of a reinstall. I have the EXE files of 18 and 19 in my folder, but attempting to reinstall either version results in an immediate "installation failed" message. I used to somehow be able to repair by opening the install and given the modify and repair choices. But I don't know if this easy repair works anymore, so I am hopeful there's a fix for this installation failed message.

 

Thanks.

 

Joanne

 

Glenn / Lenny
 

It would be interesting and helpful if folks mentioned whether they updated Jaws from the update or from the stand-alone installer downloaded from FS.
Because I still wonder if updating through the update link can do strange things to Jaws.
Glenn

From: Larry Volk
Sent: Sunday, August 04, 2019 1:35 PM
Subject: Re: [jaws-users] cannot reinstall either version of jaws/says installation failed

I had the same problem back in June. The Jaws tecnician ran the repair and blew my computer out of the water. I had to contact a second Jaws technician who spent 2 days to finally get Jaws to reinstall. He had to remove all Jaws links out of the registry, twice before Jaws would re-install. The problem was that when the first technician did the Jaws repair it put two copies of Jaws 2019 in the computer.

 

From: jaws-users-list@groups.io [mailto:jaws-users-list@groups.io] On Behalf Of joanne
Sent: August 4, 2019 10:56 AM
To: jaws-users-list@groups.io
Subject: [jaws-users] cannot reinstall either version of jaws/says installation failed

 

Since the repair instructions are way hard to understand, Jaws is in need of a reinstall. I have the EXE files of 18 and 19 in my folder, but attempting to reinstall either version results in an immediate "installation failed" message. I used to somehow be able to repair by opening the install and given the modify and repair choices. But I don't know if this easy repair works anymore, so I am hopeful there's a fix for this installation failed message.

 

Thanks.

 

Joanne

 

Larry Volk
 

The biggest problem with trying to re-install Jaws 2019 happened after we downloaded the program from the FS site and ran the repair. That’s when I found the duplicate Jaws2019 .EXE file in my program list.

 

Larry

 

From: jaws-users-list@groups.io [mailto:jaws-users-list@groups.io] On Behalf Of Glenn / Lenny
Sent: August 4, 2019 12:42 PM
To: jaws-users-list@groups.io
Subject: Re: [jaws-users] cannot reinstall either version of jaws/says installation failed

 

It would be interesting and helpful if folks mentioned whether they updated Jaws from the update or from the stand-alone installer downloaded from FS.

Because I still wonder if updating through the update link can do strange things to Jaws.

Glenn

 

From: Larry Volk

Sent: Sunday, August 04, 2019 1:35 PM

Subject: Re: [jaws-users] cannot reinstall either version of jaws/says installation failed

 

I had the same problem back in June. The Jaws tecnician ran the repair and blew my computer out of the water. I had to contact a second Jaws technician who spent 2 days to finally get Jaws to reinstall. He had to remove all Jaws links out of the registry, twice before Jaws would re-install. The problem was that when the first technician did the Jaws repair it put two copies of Jaws 2019 in the computer.

 

From: jaws-users-list@groups.io [mailto:jaws-users-list@groups.io] On Behalf Of joanne
Sent: August 4, 2019 10:56 AM
To: jaws-users-list@groups.io
Subject: [jaws-users] cannot reinstall either version of jaws/says installation failed

 

Since the repair instructions are way hard to understand, Jaws is in need of a reinstall. I have the EXE files of 18 and 19 in my folder, but attempting to reinstall either version results in an immediate "installation failed" message. I used to somehow be able to repair by opening the install and given the modify and repair choices. But I don't know if this easy repair works anymore, so I am hopeful there's a fix for this installation failed message.

 

Thanks.

 

Joanne