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My computer was working well Wednesday night and I shut it down and when I restarted it yesterday all sound was dead. I was running windows 10-1809 and the jaws latest June update. I have called Microsoft support 6 times already they did all the troubleshooting they could and still no sound but everything showed that it was working except the sound service was dead. Finally they updated my computer to 1903 and then I had sound again but I can’t get jaws to run on it no matter what I do. I can run narrator fine now I have uninstalled jaws and all the programs associated with it and Microsoft even cleaned the registry and we have re installed jaws several times and even tried a jaws repair but jaws comes up and says there are missing files please re install this program. I Even called freedom scientific support and got no help there. I would like to know if anyone else has had this problem and if so what did you do to fix it. I have done all I can to fix this and I am still stumped, if anyone can help me with this I would really appreciate it very much.
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I had a similar problem not with JAWS but with
installing Office. Microsoft disability desk tried for several hours to get it
installed but no go. This happened right after updating to Windows 10 1903.
Finally I did a reset of windows and after that all went as it should. I
installed Office in a few minutes. I think something happened with the first
upgrade to 1903 and the reset fixed it.
toggle quoted messageShow quoted text
----- Original Message -----
Sent: Friday, July 5, 2019 7:54 PM
Subject: [jaws-users] Help with jaws.
This is urgent.
My computer was working well
Wednesday night and I shut it down and when I restarted it yesterday all sound
was dead.
I was running windows 10-1809
and the jaws latest June update. I have called Microsoft support 6 times
already they did all the troubleshooting they could and still no sound but
everything showed that it was working except the sound service was dead.
Finally they updated my computer to 1903 and then I had sound again but I
can’t get jaws to run on it no matter what I do. I can run narrator fine now I
have uninstalled jaws and all the programs associated with it and Microsoft
even cleaned the registry and we have re installed jaws several times and even
tried a jaws repair but jaws comes up and says there are missing files please
re install this program. I
Even called freedom scientific
support and got no help there. I would like to know if anyone else has had
this problem and if so what did you do to fix it.
I have done all I can to fix
this and I am still stumped, if anyone can help me with this I would really
appreciate it very much.
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Mike Capelle <mikecapelle02@...>
When you did this, did you do the keep files, or remove everything?
From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of Loy Sent: Friday, July 05, 2019 7:07 PM To: jaws-users-list@groups.io Subject: Re: [jaws-users] Help with jaws. This is urgent. I had a similar problem not with JAWS but with installing Office. Microsoft disability desk tried for several hours to get it installed but no go. This happened right after updating to Windows 10 1903. Finally I did a reset of windows and after that all went as it should. I installed Office in a few minutes. I think something happened with the first upgrade to 1903 and the reset fixed it. ----- Original Message ----- Sent: Friday, July 5, 2019 7:54 PM Subject: [jaws-users] Help with jaws. This is urgent. My computer was working well Wednesday night and I shut it down and when I restarted it yesterday all sound was dead. I was running windows 10-1809 and the jaws latest June update. I have called Microsoft support 6 times already they did all the troubleshooting they could and still no sound but everything showed that it was working except the sound service was dead. Finally they updated my computer to 1903 and then I had sound again but I can’t get jaws to run on it no matter what I do. I can run narrator fine now I have uninstalled jaws and all the programs associated with it and Microsoft even cleaned the registry and we have re installed jaws several times and even tried a jaws repair but jaws comes up and says there are missing files please re install this program. I Even called freedom scientific support and got no help there. I would like to know if anyone else has had this problem and if so what did you do to fix it. I have done all I can to fix this and I am still stumped, if anyone can help me with this I would really appreciate it very much.
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I am resetting everything now and removing all files I don’t know exactly what Microsoft did but I am in the reset process now and there should be nothing left on it but windows.
From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of Mike Capelle Sent: Friday, July 05, 2019 8:21 PM To: jaws-users-list@groups.io Subject: Re: [jaws-users] Help with jaws. This is urgent. When you did this, did you do the keep files, or remove everything? I had a similar problem not with JAWS but with installing Office. Microsoft disability desk tried for several hours to get it installed but no go. This happened right after updating to Windows 10 1903. Finally I did a reset of windows and after that all went as it should. I installed Office in a few minutes. I think something happened with the first upgrade to 1903 and the reset fixed it. ----- Original Message ----- Sent: Friday, July 5, 2019 7:54 PM Subject: [jaws-users] Help with jaws. This is urgent. My computer was working well Wednesday night and I shut it down and when I restarted it yesterday all sound was dead. I was running windows 10-1809 and the jaws latest June update. I have called Microsoft support 6 times already they did all the troubleshooting they could and still no sound but everything showed that it was working except the sound service was dead. Finally they updated my computer to 1903 and then I had sound again but I can’t get jaws to run on it no matter what I do. I can run narrator fine now I have uninstalled jaws and all the programs associated with it and Microsoft even cleaned the registry and we have re installed jaws several times and even tried a jaws repair but jaws comes up and says there are missing files please re install this program. I Even called freedom scientific support and got no help there. I would like to know if anyone else has had this problem and if so what did you do to fix it. I have done all I can to fix this and I am still stumped, if anyone can help me with this I would really appreciate it very much.
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toggle quoted messageShow quoted text
----- Original Message -----
Sent: Friday, July 5, 2019 8:20 PM
Subject: Re: [jaws-users] Help with jaws.
This is urgent.
When you did this, did you do the keep files, or remove
everything?
I had a similar
problem not with JAWS but with installing Office. Microsoft disability desk
tried for several hours to get it installed but no go. This happened right
after updating to Windows 10 1903. Finally I did a reset of windows and after
that all went as it should. I installed Office in a few minutes. I think
something happened with the first upgrade to 1903 and the reset fixed
it.
----- Original
Message -----
Sent: Friday, July 5,
2019 7:54 PM
Subject: [jaws-users] Help
with jaws. This is urgent.
My computer was working well
Wednesday night and I shut it down and when I restarted it yesterday all
sound was dead.
I was running windows 10-1809
and the jaws latest June update. I have called Microsoft support 6 times
already they did all the troubleshooting they could and still no sound but
everything showed that it was working except the sound service was dead.
Finally they updated my computer to 1903 and then I had sound again but I
can’t get jaws to run on it no matter what I do. I can run narrator fine now
I have uninstalled jaws and all the programs associated with it and
Microsoft even cleaned the registry and we have re installed jaws several
times and even tried a jaws repair but jaws comes up and says there are
missing files please re install this program. I
Even called freedom scientific
support and got no help there. I would like to know if anyone else has had
this problem and if so what did you do to fix it.
I have done all I can to fix
this and I am still stumped, if anyone can help me with this I would really
appreciate it very much.
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I kept the files the first time and it still did the same thing so now I am getting rid of everything.
From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of Loy Sent: Friday, July 05, 2019 8:37 PM To: jaws-users-list@groups.io Subject: Re: [jaws-users] Help with jaws. This is urgent. ----- Original Message ----- Sent: Friday, July 5, 2019 8:20 PM Subject: Re: [jaws-users] Help with jaws. This is urgent. When you did this, did you do the keep files, or remove everything? I had a similar problem not with JAWS but with installing Office. Microsoft disability desk tried for several hours to get it installed but no go. This happened right after updating to Windows 10 1903. Finally I did a reset of windows and after that all went as it should. I installed Office in a few minutes. I think something happened with the first upgrade to 1903 and the reset fixed it. ----- Original Message ----- Sent: Friday, July 5, 2019 7:54 PM Subject: [jaws-users] Help with jaws. This is urgent. My computer was working well Wednesday night and I shut it down and when I restarted it yesterday all sound was dead. I was running windows 10-1809 and the jaws latest June update. I have called Microsoft support 6 times already they did all the troubleshooting they could and still no sound but everything showed that it was working except the sound service was dead. Finally they updated my computer to 1903 and then I had sound again but I can’t get jaws to run on it no matter what I do. I can run narrator fine now I have uninstalled jaws and all the programs associated with it and Microsoft even cleaned the registry and we have re installed jaws several times and even tried a jaws repair but jaws comes up and says there are missing files please re install this program. I Even called freedom scientific support and got no help there. I would like to know if anyone else has had this problem and if so what did you do to fix it. I have done all I can to fix this and I am still stumped, if anyone can help me with this I would really appreciate it very much.
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Hello Loy and mike, thank you both for your responses. I had to reset the computer twice but the last time I installed jaws it came up working. There must have been something in the files causing the problem because the second time I removed everything and that finally did the trick so thank you both very much and you can bet that will be a lesson not soon forgotten.
From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of Mike Capelle Sent: Friday, July 05, 2019 8:21 PM To: jaws-users-list@groups.io Subject: Re: [jaws-users] Help with jaws. This is urgent. When you did this, did you do the keep files, or remove everything? From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of Loy
Sent: Friday, July 05, 2019 7:07 PM
To: jaws-users-list@groups.io
Subject: Re: [jaws-users] Help with jaws. This is urgent. I had a similar problem not with JAWS but with installing Office. Microsoft disability desk tried for several hours to get it installed but no go. This happened right after updating to Windows 10 1903. Finally I did a reset of windows and after that all went as it should. I installed Office in a few minutes. I think something happened with the first upgrade to 1903 and the reset fixed it. ----- Original Message ----- Sent: Friday, July 5, 2019 7:54 PM Subject: [jaws-users] Help with jaws. This is urgent. My computer was working well Wednesday night and I shut it down and when I restarted it yesterday all sound was dead. I was running windows 10-1809 and the jaws latest June update. I have called Microsoft support 6 times already they did all the troubleshooting they could and still no sound but everything showed that it was working except the sound service was dead. Finally they updated my computer to 1903 and then I had sound again but I can’t get jaws to run on it no matter what I do. I can run narrator fine now I have uninstalled jaws and all the programs associated with it and Microsoft even cleaned the registry and we have re installed jaws several times and even tried a jaws repair but jaws comes up and says there are missing files please re install this program. I Even called freedom scientific support and got no help there. I would like to know if anyone else has had this problem and if so what did you do to fix it. I have done all I can to fix this and I am still stumped, if anyone can help me with this I would really appreciate it very much.
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Glad you got it working. In my case Microsoft
disability desk worked on my computer remotely on three different occasions, a
total of over 6 hours. Then they got a more advance tech person and he is
the one who told me to reset the computer and everything worked after
that.
toggle quoted messageShow quoted text
----- Original Message -----
Sent: Friday, July 5, 2019 10:13 PM
Subject: Re: [jaws-users] Help with jaws.
This is urgent.
Hello Loy and mike, thank you both for your responses. I
had to reset the computer twice but the last time I installed jaws it came up
working.
There must have been something in the files causing the
problem because the second time I removed everything and that finally did the
trick so thank you both very much and you can bet that will be a lesson not
soon forgotten.
From: jaws-users-list@groups.io
<jaws-users-list@groups.io> On Behalf Of Mike
Capelle
Sent: Friday, July 05, 2019 8:21 PM
To:
jaws-users-list@groups.io
Subject: Re: [jaws-users] Help with jaws.
This is urgent.
When you did this, did you do the keep files, or remove
everything?
From: jaws-users-list@groups.io
<jaws-users-list@groups.io> On Behalf Of Loy
Sent:
Friday, July 05, 2019 7:07 PM
To:
jaws-users-list@groups.io
Subject: Re: [jaws-users] Help with jaws.
This is urgent.
I had a similar
problem not with JAWS but with installing Office. Microsoft disability desk
tried for several hours to get it installed but no go. This happened right
after updating to Windows 10 1903. Finally I did a reset of windows and after
that all went as it should. I installed Office in a few minutes. I think
something happened with the first upgrade to 1903 and the reset fixed
it.
----- Original
Message -----
Sent: Friday, July 5,
2019 7:54 PM
Subject: [jaws-users] Help
with jaws. This is urgent.
My computer was working well
Wednesday night and I shut it down and when I restarted it yesterday all
sound was dead.
I was running windows 10-1809
and the jaws latest June update. I have called Microsoft support 6 times
already they did all the troubleshooting they could and still no sound but
everything showed that it was working except the sound service was dead.
Finally they updated my computer to 1903 and then I had sound again but I
can’t get jaws to run on it no matter what I do. I can run narrator fine now
I have uninstalled jaws and all the programs associated with it and
Microsoft even cleaned the registry and we have re installed jaws several
times and even tried a jaws repair but jaws comes up and says there are
missing files please re install this program. I
Even called freedom scientific
support and got no help there. I would like to know if anyone else has had
this problem and if so what did you do to fix it.
I have done all I can to fix
this and I am still stumped, if anyone can help me with this I would really
appreciate it very much.
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Well. keep it mind friends. whenever you uninstall anything from
your computer few files of that software are still remain in your
computer registry. in order to completely remove the files you
need to clean up your registry too. if you are not experience with
registry configuration then you must use any software which
provides you advance uninstall rather then using windows native
uninstaller.
7/6/2019 8:13 AM, Loy wrote:
Glad you got it working. In my
case Microsoft disability desk worked on my computer remotely
on three different occasions, a total of over 6 hours. Then
they got a more advance tech person and he is the one who told
me to reset the computer and everything worked after that.
----- Original Message -----
Sent: Friday, July 5, 2019
10:13 PM
Subject: Re: [jaws-users]
Help with jaws. This is urgent.
Hello Loy and mike, thank you both for
your responses. I had to reset the computer twice but the
last time I installed jaws it came up working.
There must have been something in the
files causing the problem because the second time I removed
everything and that finally did the trick so thank you both
very much and you can bet that will be a lesson not soon
forgotten.
When you did this, did you do the keep
files, or remove everything?
I had a
similar problem not with JAWS but with installing
Office. Microsoft disability desk tried for several
hours to get it installed but no go. This happened right
after updating to Windows 10 1903. Finally I did a reset
of windows and after that all went as it should. I
installed Office in a few minutes. I think something
happened with the first upgrade to 1903 and the reset
fixed it.
-----
Original Message -----
Sent: Friday, July 5, 2019
7:54 PM
Subject: [jaws-users] Help with
jaws. This is urgent.
My computer
was working well Wednesday night and I shut it down and
when I restarted it yesterday all sound was dead.
I was
running windows 10-1809 and the jaws latest June update. I
have called Microsoft support 6 times already they did all
the troubleshooting they could and still no sound but
everything showed that it was working except the sound
service was dead. Finally they updated my computer to 1903
and then I had sound again but I can’t get jaws to run on
it no matter what I do. I can run narrator fine now I have
uninstalled jaws and all the programs associated with it
and Microsoft even cleaned the registry and we have re
installed jaws several times and even tried a jaws repair
but jaws comes up and says there are missing files please
re install this program. I
Even called
freedom scientific support and got no help there. I would
like to know if anyone else has had this problem and if so
what did you do to fix it.
I have done
all I can to fix this and I am still stumped, if anyone
can help me with this I would really appreciate it very
much.
--
With best regards,
Faraz q.
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