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Hi, I have Adobe Acrobat Reader DC on my new windows-10 computer using the latest version of JAWS. My memory is that, when we tested Adobe a couple of months ago I was able to open and read a .pdf document. Now, when I open a .pdf document using Adobe Acrobat Reader DC, the keyboard seems to be disabled and JAWS does not read the document. I’m unable to arrow around the screen using my keyboard. Interestingly, my friend, who helped me set up the computer, is able to maneuver around the screen using Quick Assist (he’s remoted into my computer) and is able to see documents on the screen. This behavior is not document specific and is making it impossible for me to read important (to me) .pdf documents. Any assistance would be appreciated. Thanks. John Ps If there is an alternative program to Adobe that will let me successfully read and convert .pdf documents to Word, I’d love to hear about it. Thanks.
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Adobe did something that Broke JAWS, as Vispero tech support said, but it’s easily fixed. Open Adobe, either from the icon on your desktop, or from the start menu. Press control-k. Press s till you hear Security enhanced. There is a checkbox that says, Enable protected mode at startup. It’s checked. Press the spacebar to uncheck it. If you get a warning message, that’s okay. You need to change this to make it work. Tab to OK. Tab to OK again. Now it works as it should.
From: jaws-users-list@groups.io [mailto:jaws-users-list@groups.io] On Behalf Of JOHN RIEHL via Groups.Io
Sent: Friday, May 31, 2019 5:42 AM
To: jaws-users-list@groups.io
Cc: 'Vispero Technical Support'; Larry Lynn
Subject: [jaws-users] JAWS not reading Adobe Acrobat Reader DC documents Hi, I have Adobe Acrobat Reader DC on my new windows-10 computer using the latest version of JAWS. My memory is that, when we tested Adobe a couple of months ago I was able to open and read a .pdf document. Now, when I open a .pdf document using Adobe Acrobat Reader DC, the keyboard seems to be disabled and JAWS does not read the document. I’m unable to arrow around the screen using my keyboard. Interestingly, my friend, who helped me set up the computer, is able to maneuver around the screen using Quick Assist (he’s remoted into my computer) and is able to see documents on the screen. This behavior is not document specific and is making it impossible for me to read important (to me) .pdf documents. Any assistance would be appreciated. Thanks. John Ps If there is an alternative program to Adobe that will let me successfully read and convert .pdf documents to Word, I’d love to hear about it. Thanks.
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Open Adobe Acrobat Reader and press Control-K to bring up the
Preferences dialogue.?? Scroll down the list to Security Enhanced
and tab to the check box labeled"Enable protected mode at start
up", and make sure that it is unchecked, and tab to the Okay
button.?? Hopefully, this will fix your problem.
Gerald
On 5/31/2019 5:41 AM, JOHN RIEHL via
Groups.Io wrote:
toggle quoted message
Show quoted text
Hi,
I have Adobe Acrobat Reader DC on my new
windows-10 computer using the latest version of JAWS. My
memory is that, when we tested Adobe a couple of months ago I
was able to open and read a .pdf document.
Now, when I open a .pdf document using
Adobe Acrobat Reader DC, the keyboard seems to be disabled and
JAWS does not read the document. I???m unable to arrow around
the screen using my keyboard. Interestingly, my friend, who
helped me set up the computer, is able to maneuver around the
screen using Quick Assist (he???s remoted into my computer) and
is able to see documents on the screen.
This behavior is not document specific and
is making it impossible for me to read important (to me) .pdf
documents.
Any assistance would be appreciated.
Thanks.
John
??
Ps If there is an alternative ??program to
Adobe that will let me successfully read and convert .pdf
documents to Word, I???d love to hear about it.
Thanks.
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Worked perfectly! Thanks, everyone. I’m saving this set of instructions.
From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of Rebecca Lineberger Sent: Friday, May 31, 2019 6:30 AM To: jaws-users-list@groups.io Subject: Re: [jaws-users] JAWS not reading Adobe Acrobat Reader DC documents Adobe did something that Broke JAWS, as Vispero tech support said, but it’s easily fixed. Open Adobe, either from the icon on your desktop, or from the start menu. Press control-k. Press s till you hear Security enhanced. There is a checkbox that says, Enable protected mode at startup. It’s checked. Press the spacebar to uncheck it. If you get a warning message, that’s okay. You need to change this to make it work. Tab to OK. Tab to OK again. Now it works as it should. From: jaws-users-list@groups.io [mailto:jaws-users-list@groups.io] On Behalf Of JOHN RIEHL via Groups.Io
Sent: Friday, May 31, 2019 5:42 AM
To: jaws-users-list@groups.io
Cc: 'Vispero Technical Support'; Larry Lynn
Subject: [jaws-users] JAWS not reading Adobe Acrobat Reader DC documents Hi, I have Adobe Acrobat Reader DC on my new windows-10 computer using the latest version of JAWS. My memory is that, when we tested Adobe a couple of months ago I was able to open and read a .pdf document. Now, when I open a .pdf document using Adobe Acrobat Reader DC, the keyboard seems to be disabled and JAWS does not read the document. I’m unable to arrow around the screen using my keyboard. Interestingly, my friend, who helped me set up the computer, is able to maneuver around the screen using Quick Assist (he’s remoted into my computer) and is able to see documents on the screen. This behavior is not document specific and is making it impossible for me to read important (to me) .pdf documents. Any assistance would be appreciated. Thanks. John Ps If there is an alternative program to Adobe that will let me successfully read and convert pdf documents to Word, I’d love to hear about it. Thanks.
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Thanks a lot!!
Terry
On 5/31/2019 6:29 AM, Rebecca
Lineberger wrote:
toggle quoted message
Show quoted text
Adobe did something that Broke JAWS, as
Vispero tech support said, but it’s easily fixed.
Open Adobe, either from the icon on your
desktop, or from the start menu.
Press control-k.
Press s till you hear
Security enhanced.
There is a checkbox that says,
Enable protected mode at startup. It’s
checked. Press the spacebar to uncheck it.
If you get a warning message, that’s okay.
You need to change this to make it work.
Tab to OK.
Tab to OK again.
Now it works as it should.
Hi,
I have Adobe Acrobat Reader DC on my new
windows-10 computer using the latest version of JAWS. My
memory is that, when we tested Adobe a couple of months ago I
was able to open and read a .pdf document.
Now, when I open a .pdf document using
Adobe Acrobat Reader DC, the keyboard seems to be disabled and
JAWS does not read the document. I’m unable to arrow around
the screen using my keyboard. Interestingly, my friend, who
helped me set up the computer, is able to maneuver around the
screen using Quick Assist (he’s remoted into my computer) and
is able to see documents on the screen.
This behavior is not document specific and
is making it impossible for me to read important (to me) .pdf
documents.
Any assistance would be appreciated.
Thanks.
John
Ps If there is an alternative program to
Adobe that will let me successfully read and convert .pdf
documents to Word, I’d love to hear about it.
Thanks.
|
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Sounds like we have this one fixed. However, I had a document in which I had to go into Properties and click an unblock button. It’s just something else to look for.
From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of JOHN RIEHL via Groups.Io Sent: Friday, May 31, 2019 4:42 AM To: jaws-users-list@groups.io Cc: 'Vispero Technical Support' <support@...>; Larry Lynn <lhlynn@...> Subject: [jaws-users] JAWS not reading Adobe Acrobat Reader DC documents Hi, I have Adobe Acrobat Reader DC on my new windows-10 computer using the latest version of JAWS. My memory is that, when we tested Adobe a couple of months ago I was able to open and read a .pdf document. Now, when I open a .pdf document using Adobe Acrobat Reader DC, the keyboard seems to be disabled and JAWS does not read the document. I’m unable to arrow around the screen using my keyboard. Interestingly, my friend, who helped me set up the computer, is able to maneuver around the screen using Quick Assist (he’s remoted into my computer) and is able to see documents on the screen. This behavior is not document specific and is making it impossible for me to read important (to me) .pdf documents. Any assistance would be appreciated. Thanks. John Ps If there is an alternative program to Adobe that will let me successfully read and convert .pdf documents to Word, I’d love to hear about it. Thanks.
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You can also use Google Chrome to read PDF files.
toggle quoted message
Show quoted text
On 5/31/19, Tom Fairhurst <tfairhurst@...> wrote: Sounds like we have this one fixed. However, I had a document in which I
had
to go into Properties and click an unblock button. It's just something else
to look for.
From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of
JOHN RIEHL via Groups.Io
Sent: Friday, May 31, 2019 4:42 AM
To: jaws-users-list@groups.io
Cc: 'Vispero Technical Support' <support@...>; Larry Lynn
<lhlynn@...>
Subject: [jaws-users] JAWS not reading Adobe Acrobat Reader DC documents
Hi,
I have Adobe Acrobat Reader DC on my new windows-10 computer using the
latest version of JAWS. My memory is that, when we tested Adobe a couple of
months ago I was able to open and read a .pdf document.
Now, when I open a .pdf document using Adobe Acrobat Reader DC, the
keyboard
seems to be disabled and JAWS does not read the document. I'm unable to
arrow around the screen using my keyboard. Interestingly, my friend, who
helped me set up the computer, is able to maneuver around the screen using
Quick Assist (he's remoted into my computer) and is able to see documents
on
the screen.
This behavior is not document specific and is making it impossible for me
to
read important (to me) .pdf documents.
Any assistance would be appreciated. Thanks.
John
Ps If there is an alternative program to Adobe that will let me
successfully read and convert .pdf documents to Word, I'd love to hear
about
it.
Thanks.
-- "Life is like a piano. White keys are happy moments & Black keys are sad moments. But remember both keys are played together to give sweet music." "Focus on your abilities, not your disability." Follow me on Facebook: https://www.facebook.com/starhozeSkype ID: star.hoze Warm Regards, Hozefa...
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Two weeks ago I ran into the same problem where Adobe stopped reading documents that I know worked in the past. Then the same thing happened at work. Vispero/FS Support provided with the following 3 pieces of information. The directions in the 2nd item says it is for Edge, but it worked with IE11. The 3rd set of instructions mentions something about “App Container”, and I could not find a setting with a name that match up with it. For now all seems to be well. Information is below my name. HTH, Annette Thank you for contacting Vispero™ Technical Support. Our Vispero™ products will read Portable Document Files, also known as PDF files, that are displayed in the adobe Acrobat Reader program. The following web site describes how PDF files are created. It also explains why some Adobe files may not read, if they have not been designed to be accessible. http://www.afb.org/afbpress/pub.asp?DocID=aw060604 Likewise, the following link will take you to a Technical Support Notice, (TSN), which describes how to have PDF files open in the Adobe Acrobat Reader in Windows 10, as opposed to being opened in Microsoft Edge. https://www.freedomscientific.com/Support/TechnicalSupport/Bulletin/1689 Finally, sometimes there are settings in the Adobe program which prevent a PDF file from being read correctly. When this happens, the Adobe Reader is using a set of security options called Sandbox Protections. The purpose of these settings is to put PDF documents that are potentially malicious into a restricted environment where they cannot run executable files or change registry settings. These options can be accessed with these steps: 1. Open Adobe’s Edit menu and choose Preferences. 2. In the Preferences dialog, select the Security (Enhanced) category. 3. Make certain that the option Enable Protected Mode at startup is unchecked. When this option is turned off, JAWS should be able to read the document. By default, it is on. 4. Next make certain that the option to Run in AppContainer is also unchecked. 5. Lastly, the Adobe Reader will need to be restarted after changing these options.
From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of Tom Fairhurst Sent: Friday, May 31, 2019 9:41 AM To: jaws-users-list@groups.io Subject: Re: [jaws-users] JAWS not reading Adobe Acrobat Reader DC documents Sounds like we have this one fixed. However, I had a document in which I had to go into Properties and click an unblock button. It’s just something else to look for. Hi, I have Adobe Acrobat Reader DC on my new windows-10 computer using the latest version of JAWS. My memory is that, when we tested Adobe a couple of months ago I was able to open and read a .pdf document. Now, when I open a .pdf document using Adobe Acrobat Reader DC, the keyboard seems to be disabled and JAWS does not read the document. I’m unable to arrow around the screen using my keyboard. Interestingly, my friend, who helped me set up the computer, is able to maneuver around the screen using Quick Assist (he’s remoted into my computer) and is able to see documents on the screen. This behavior is not document specific and is making it impossible for me to read important (to me) .pdf documents. Any assistance would be appreciated. Thanks. John Ps If there is an alternative program to Adobe that will let me successfully read and convert .pdf documents to Word, I’d love to hear about it. Thanks.
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It is unfortunate that you must disable security protections in order to
read these documents. Hopefully Vispero and Adobe can work together to
find a solution that preserves security and accessibility.
Chris
toggle quoted message
Show quoted text
On Sun, Jun 02, 2019 at 05:11:32PM -0400, Annette Carr via Groups.Io wrote: Two weeks ago I ran into the same problem where Adobe stopped reading
documents that I know worked in the past. Then the same thing happened at
work. Vispero/FS Support provided with the following 3 pieces of
information. The directions in the 2nd item says it is for Edge, but it
worked with IE11. The 3rd set of instructions mentions something about "App
Container", and I could not find a setting with a name that match up with
it. For now all seems to be well. Information is below my name.
HTH,
Annette
Thank you for contacting VisperoT Technical Support. Our VisperoT products
will read Portable Document Files, also known as PDF files, that are
displayed in the adobe Acrobat Reader program. The following web site
describes how PDF files are created. It also explains why some Adobe files
may not read, if they have not been designed to be accessible.
http://www.afb.org/afbpress/pub.asp?DocID=aw060604
Likewise, the following link will take you to a Technical Support Notice,
(TSN), which describes how to have PDF files open in the Adobe Acrobat
Reader in Windows 10, as opposed to being opened in Microsoft Edge.
https://www.freedomscientific.com/Support/TechnicalSupport/Bulletin/1689
Finally, sometimes there are settings in the Adobe program which prevent a
PDF file from being read correctly. When this happens, the Adobe Reader is
using a set of security options called Sandbox Protections. The purpose of
these settings is to put PDF documents that are potentially malicious into a
restricted environment where they cannot run executable files or change
registry settings. These options can be accessed with these steps:
1. Open Adobe's Edit menu and choose Preferences.
2. In the Preferences dialog, select the Security (Enhanced)
category.
3. Make certain that the option Enable Protected Mode at startup
is unchecked. When this option is turned off, JAWS should be able to read
the document. By default, it is on.
4. Next make certain that the option to Run in AppContainer is
also unchecked.
5. Lastly, the Adobe Reader will need to be restarted after
changing these options.
From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of Tom
Fairhurst
Sent: Friday, May 31, 2019 9:41 AM
To: jaws-users-list@groups.io
Subject: Re: [jaws-users] JAWS not reading Adobe Acrobat Reader DC documents
Sounds like we have this one fixed. However, I had a document in which I had
to go into Properties and click an unblock button. It's just something else
to look for.
From: jaws-users-list@groups.io <mailto:jaws-users-list@groups.io>
<jaws-users-list@groups.io <mailto:jaws-users-list@groups.io> > On Behalf Of
JOHN RIEHL via Groups.Io
Sent: Friday, May 31, 2019 4:42 AM
To: jaws-users-list@groups.io <mailto:jaws-users-list@groups.io>
Cc: 'Vispero Technical Support' <support@...
<mailto:support@...> >; Larry Lynn <lhlynn@...
<mailto:lhlynn@...> >
Subject: [jaws-users] JAWS not reading Adobe Acrobat Reader DC documents
Hi,
I have Adobe Acrobat Reader DC on my new windows-10 computer using the
latest version of JAWS. My memory is that, when we tested Adobe a couple of
months ago I was able to open and read a .pdf document.
Now, when I open a .pdf document using Adobe Acrobat Reader DC, the keyboard
seems to be disabled and JAWS does not read the document. I'm unable to
arrow around the screen using my keyboard. Interestingly, my friend, who
helped me set up the computer, is able to maneuver around the screen using
Quick Assist (he's remoted into my computer) and is able to see documents on
the screen.
This behavior is not document specific and is making it impossible for me to
read important (to me) .pdf documents.
Any assistance would be appreciated. Thanks.
John
Ps If there is an alternative program to Adobe that will let me
successfully read and convert .pdf documents to Word, I'd love to hear about
it.
Thanks.
|
|
|
Unfortunately, when you have two applications that need to coincide with each other, they do not play well together. But, as the saying goes, "here's hoping".
toggle quoted message
Show quoted text
-----Original Message----- From: Chris Nestrud Sent: Sunday, June 2, 2019 4:41 PM To: jaws-users-list@groups.io Subject: Re: [jaws-users] JAWS not reading Adobe Acrobat Reader DC documents It is unfortunate that you must disable security protections in order to read these documents. Hopefully Vispero and Adobe can work together to find a solution that preserves security and accessibility. Chris On Sun, Jun 02, 2019 at 05:11:32PM -0400, Annette Carr via Groups.Io wrote: Two weeks ago I ran into the same problem where Adobe stopped reading
documents that I know worked in the past. Then the same thing happened at
work. Vispero/FS Support provided with the following 3 pieces of
information. The directions in the 2nd item says it is for Edge, but it
worked with IE11. The 3rd set of instructions mentions something about "App
Container", and I could not find a setting with a name that match up with
it. For now all seems to be well. Information is below my name.
HTH,
Annette
Thank you for contacting VisperoT Technical Support. Our VisperoT products
will read Portable Document Files, also known as PDF files, that are
displayed in the adobe Acrobat Reader program. The following web site
describes how PDF files are created. It also explains why some Adobe files
may not read, if they have not been designed to be accessible.
http://www.afb.org/afbpress/pub.asp?DocID=aw060604
Likewise, the following link will take you to a Technical Support Notice,
(TSN), which describes how to have PDF files open in the Adobe Acrobat
Reader in Windows 10, as opposed to being opened in Microsoft Edge.
https://www.freedomscientific.com/Support/TechnicalSupport/Bulletin/1689
Finally, sometimes there are settings in the Adobe program which prevent a
PDF file from being read correctly. When this happens, the Adobe Reader is
using a set of security options called Sandbox Protections. The purpose of
these settings is to put PDF documents that are potentially malicious into a
restricted environment where they cannot run executable files or change
registry settings. These options can be accessed with these steps:
1. Open Adobe's Edit menu and choose Preferences.
2. In the Preferences dialog, select the Security (Enhanced)
category.
3. Make certain that the option Enable Protected Mode at startup
is unchecked. When this option is turned off, JAWS should be able to read
the document. By default, it is on.
4. Next make certain that the option to Run in AppContainer is
also unchecked.
5. Lastly, the Adobe Reader will need to be restarted after
changing these options.
From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of Tom
Fairhurst
Sent: Friday, May 31, 2019 9:41 AM
To: jaws-users-list@groups.io
Subject: Re: [jaws-users] JAWS not reading Adobe Acrobat Reader DC documents
Sounds like we have this one fixed. However, I had a document in which I had
to go into Properties and click an unblock button. It's just something else
to look for.
From: jaws-users-list@groups.io <mailto:jaws-users-list@groups.io>
<jaws-users-list@groups.io <mailto:jaws-users-list@groups.io> > On Behalf Of
JOHN RIEHL via Groups.Io
Sent: Friday, May 31, 2019 4:42 AM
To: jaws-users-list@groups.io <mailto:jaws-users-list@groups.io>
Cc: 'Vispero Technical Support' <support@...
<mailto:support@...> >; Larry Lynn <lhlynn@...
<mailto:lhlynn@...> >
Subject: [jaws-users] JAWS not reading Adobe Acrobat Reader DC documents
Hi,
I have Adobe Acrobat Reader DC on my new windows-10 computer using the
latest version of JAWS. My memory is that, when we tested Adobe a couple of
months ago I was able to open and read a .pdf document.
Now, when I open a .pdf document using Adobe Acrobat Reader DC, the keyboard
seems to be disabled and JAWS does not read the document. I'm unable to
arrow around the screen using my keyboard. Interestingly, my friend, who
helped me set up the computer, is able to maneuver around the screen using
Quick Assist (he's remoted into my computer) and is able to see documents on
the screen.
This behavior is not document specific and is making it impossible for me to
read important (to me) .pdf documents.
Any assistance would be appreciated. Thanks.
John
Ps If there is an alternative program to Adobe that will let me
successfully read and convert .pdf documents to Word, I'd love to hear about
it.
Thanks.
|
|
|
Thank you very much for the action that you outlined within the
Preferences menu. I too unexpectantly encountered reading problems
via Acrobat in documents documents that I was able to read prior to
just now. And, with your step by step instructions I can now once
gain read these docs.
Thanks again..:)
toggle quoted message
Show quoted text
On 6/4/19, jyandt.martin@... <jyandt.martin@...> wrote: Unfortunately, when you have two applications that need to coincide with
each other, they do not play well together. But, as the saying goes, "here's
hoping".
-----Original Message-----
From: Chris Nestrud
Sent: Sunday, June 2, 2019 4:41 PM
To: jaws-users-list@groups.io
Subject: Re: [jaws-users] JAWS not reading Adobe Acrobat Reader DC
documents
It is unfortunate that you must disable security protections in order to
read these documents. Hopefully Vispero and Adobe can work together to
find a solution that preserves security and accessibility.
Chris
On Sun, Jun 02, 2019 at 05:11:32PM -0400, Annette Carr via Groups.Io wrote:
Two weeks ago I ran into the same problem where Adobe stopped reading
documents that I know worked in the past. Then the same thing happened
at
work. Vispero/FS Support provided with the following 3 pieces of
information. The directions in the 2nd item says it is for Edge, but it
worked with IE11. The 3rd set of instructions mentions something about
"App
Container", and I could not find a setting with a name that match up with
it. For now all seems to be well. Information is below my name.
HTH,
Annette
Thank you for contacting VisperoT Technical Support. Our VisperoT
products
will read Portable Document Files, also known as PDF files, that are
displayed in the adobe Acrobat Reader program. The following web site
describes how PDF files are created. It also explains why some Adobe
files
may not read, if they have not been designed to be accessible.
http://www.afb.org/afbpress/pub.asp?DocID=aw060604
Likewise, the following link will take you to a Technical Support Notice,
(TSN), which describes how to have PDF files open in the Adobe Acrobat
Reader in Windows 10, as opposed to being opened in Microsoft Edge.
https://www.freedomscientific.com/Support/TechnicalSupport/Bulletin/1689
Finally, sometimes there are settings in the Adobe program which prevent
a
PDF file from being read correctly. When this happens, the Adobe Reader
is
using a set of security options called Sandbox Protections. The purpose
of
these settings is to put PDF documents that are potentially malicious into
a
restricted environment where they cannot run executable files or change
registry settings. These options can be accessed with these steps:
1. Open Adobe's Edit menu and choose Preferences.
2. In the Preferences dialog, select the Security (Enhanced)
category.
3. Make certain that the option Enable Protected Mode at
startup
is unchecked. When this option is turned off, JAWS should be able to read
the document. By default, it is on.
4. Next make certain that the option to Run in AppContainer is
also unchecked.
5. Lastly, the Adobe Reader will need to be restarted after
changing these options.
From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of
Tom
Fairhurst
Sent: Friday, May 31, 2019 9:41 AM
To: jaws-users-list@groups.io
Subject: Re: [jaws-users] JAWS not reading Adobe Acrobat Reader DC
documents
Sounds like we have this one fixed. However, I had a document in which I
had
to go into Properties and click an unblock button. It's just something
else
to look for.
From: jaws-users-list@groups.io <mailto:jaws-users-list@groups.io>
<jaws-users-list@groups.io <mailto:jaws-users-list@groups.io> > On Behalf
Of
JOHN RIEHL via Groups.Io
Sent: Friday, May 31, 2019 4:42 AM
To: jaws-users-list@groups.io <mailto:jaws-users-list@groups.io>
Cc: 'Vispero Technical Support' <support@...
<mailto:support@...> >; Larry Lynn <lhlynn@...
<mailto:lhlynn@...> >
Subject: [jaws-users] JAWS not reading Adobe Acrobat Reader DC documents
Hi,
I have Adobe Acrobat Reader DC on my new windows-10 computer using the
latest version of JAWS. My memory is that, when we tested Adobe a couple
of
months ago I was able to open and read a .pdf document.
Now, when I open a .pdf document using Adobe Acrobat Reader DC, the
keyboard
seems to be disabled and JAWS does not read the document. I'm unable to
arrow around the screen using my keyboard. Interestingly, my friend, who
helped me set up the computer, is able to maneuver around the screen
using
Quick Assist (he's remoted into my computer) and is able to see documents
on
the screen.
This behavior is not document specific and is making it impossible for me
to
read important (to me) .pdf documents.
Any assistance would be appreciated. Thanks.
John
Ps If there is an alternative program to Adobe that will let me
successfully read and convert .pdf documents to Word, I'd love to hear
about
it.
Thanks.
--
HAVE A MAGNIFICENT DAY
GEORGE BURRELL GRAY
Ocean Winds
Cabarete/Sosua
REPUBLICA DOMINICANA
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John Gassman <johngassman@...>
Coming soon perhaps by the end of June we should see a fix to this problem. John At 09:01 AM 6/4/2019, you wrote: Thank you very much for the action that you outlined within the
Preferences menu. I too unexpectantly encountered reading problems
via Acrobat in documents documents that I was able to read prior to
just now. And, with your step by step instructions I can now once
gain read these docs.
Thanks again..:)
On 6/4/19, jyandt.martin@... <jyandt.martin@...> wrote:
Unfortunately, when you have two applications that need to coincide with
each other, they do not play well together. But, as the saying goes, "here's
hoping".
-----Original Message-----
From: Chris Nestrud
Sent: Sunday, June 2, 2019 4:41 PM
To: jaws-users-list@groups.io
Subject: Re: [jaws-users] JAWS not reading Adobe Acrobat Reader DC
documents
It is unfortunate that you must disable security protections in order to
read these documents. Hopefully Vispero and Adobe can work together to
find a solution that preserves security and accessibility.
Chris
On Sun, Jun 02, 2019 at 05:11:32PM -0400, Annette Carr via Groups.Io wrote:
Two weeks ago I ran into the same problem where Adobe stopped reading
documents that I know worked in the past. Then the same thing happened
at
work. Vispero/FS Support provided with the following 3 pieces of
information. The directions in the 2nd item says it is for Edge, but it
worked with IE11. The 3rd set of instructions mentions something about
"App
Container", and I could not find a setting with a name that match up with
it. For now all seems to be well. Information is below my name.
HTH,
Annette
Thank you for contacting VisperoT Technical Support. Our VisperoT
products
will read Portable Document Files, also known as PDF files, that are
displayed in the adobe Acrobat Reader program. The following web site
describes how PDF files are created. It also explains why some Adobe
files
may not read, if they have not been designed to be accessible.
http://www.afb.org/afbpress/pub.asp?DocID=aw060604
Likewise, the following link will take you to a Technical Support Notice,
(TSN), which describes how to have PDF files open in the Adobe Acrobat
Reader in Windows 10, as opposed to being opened in Microsoft Edge.
https://www.freedomscientific.com/Support/TechnicalSupport/Bulletin/1689
Finally, sometimes there are settings in the Adobe program which prevent
a
PDF file from being read correctly. When this happens, the Adobe Reader
is
using a set of security options called Sandbox Protections. The purpose
of
these settings is to put PDF documents that are potentially malicious into
a
restricted environment where they cannot run executable files or change
registry settings. These options can be accessed with these steps:
1. Open Adobe's Edit menu and choose Preferences.
2. In the Preferences dialog, select the Security (Enhanced)
category.
3. Make certain that the option Enable Protected Mode at
startup
is unchecked. When this option is turned off, JAWS should be able to read
the document. By default, it is on.
4. Next make certain that the option to Run in AppContainer is
also unchecked.
5. Lastly, the Adobe Reader will need to be restarted after
changing these options.
From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of
Tom
Fairhurst
Sent: Friday, May 31, 2019 9:41 AM
To: jaws-users-list@groups.io
Subject: Re: [jaws-users] JAWS not reading Adobe Acrobat Reader DC
documents
Sounds like we have this one fixed. However, I had a document in which I
had
to go into Properties and click an unblock button. It's just something
else
to look for.
From: jaws-users-list@groups.io <mailto:jaws-users-list@groups.io>
<jaws-users-list@groups.io <mailto:jaws-users-list@groups.io> > On Behalf
Of
JOHN RIEHL via Groups.Io
Sent: Friday, May 31, 2019 4:42 AM
To: jaws-users-list@groups.io <mailto:jaws-users-list@groups.io>
Cc: 'Vispero Technical Support' <support@...
<mailto:support@...> >; Larry Lynn <lhlynn@...
<mailto:lhlynn@...> >
Subject: [jaws-users] JAWS not reading Adobe Acrobat Reader DC documents
Hi,
I have Adobe Acrobat Reader DC on my new windows-10 computer using the
latest version of JAWS. My memory is that, when we tested Adobe a couple
of
months ago I was able to open and read a .pdf document.
Now, when I open a .pdf document using Adobe Acrobat Reader DC, the
keyboard
seems to be disabled and JAWS does not read the document. I'm unable to
arrow around the screen using my keyboard. Interestingly, my friend, who
helped me set up the computer, is able to maneuver around the screen
using
Quick Assist (he's remoted into my computer) and is able to see documents
on
the screen.
This behavior is not document specific and is making it impossible for me
to
read important (to me) .pdf documents.
Any assistance would be appreciated. Thanks.
John
Ps If there is an alternative program to Adobe that will let me
successfully read and convert .pdf documents to Word, I'd love to hear
about
it.
Thanks.
--
HAVE A MAGNIFICENT DAY
GEORGE BURRELL GRAY
Ocean Winds
Cabarete/Sosua
REPUBLICA DOMINICANA
JAWS Certified, 2014. http://www.FreedomScientific.com/Certification
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Hi, catching up on old messages here. I also am going to take note of these instructions because I think this is what is happening at work. The other day we received a newsletter in PDF and I opened it and got nothing. I tried OCR and I got the message that it couldn’t start because it wasn’t in acrobat reader. I double checked and it was in acrobat so I couldn’t work out what was going on. In the end I forwarded it to my home email and when I got home I opened it and read it with no issues. After reading these messages I think the problem at work was it was running in protected view but wasn’t telling me this. So on Thursday if I get the chance I will have a look into these settings and see if it is the problem. The only other difference between the two computers is that I am running Jaws 2018 and work is running Jaws 2019. I am able to upgrade to 2019 but just haven’t gotten around to it yet. Thanks all. From Shaz. Canberra, Australia.
From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of JOHN RIEHL via Groups.Io
Sent: Friday, 31 May 2019 9:13 PM
To: jaws-users-list@groups.io
Subject: Re: [jaws-users] JAWS not reading Adobe Acrobat Reader DC documents Worked perfectly! Thanks, everyone. I’m saving this set of instructions. From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of Rebecca Lineberger
Sent: Friday, May 31, 2019 6:30 AM
To: jaws-users-list@groups.io
Subject: Re: [jaws-users] JAWS not reading Adobe Acrobat Reader DC documents Adobe did something that Broke JAWS, as Vispero tech support said, but it’s easily fixed. Open Adobe, either from the icon on your desktop, or from the start menu. Press control-k. Press s till you hear Security enhanced. There is a checkbox that says, Enable protected mode at startup. It’s checked. Press the spacebar to uncheck it. If you get a warning message, that’s okay. You need to change this to make it work. Tab to OK. Tab to OK again. Now it works as it should. From: jaws-users-list@groups.io [mailto:jaws-users-list@groups.io] On Behalf Of JOHN RIEHL via Groups.Io
Sent: Friday, May 31, 2019 5:42 AM
To: jaws-users-list@groups.io
Cc: 'Vispero Technical Support'; Larry Lynn
Subject: [jaws-users] JAWS not reading Adobe Acrobat Reader DC documents Hi, I have Adobe Acrobat Reader DC on my new windows-10 computer using the latest version of JAWS. My memory is that, when we tested Adobe a couple of months ago I was able to open and read a .pdf document. Now, when I open a .pdf document using Adobe Acrobat Reader DC, the keyboard seems to be disabled and JAWS does not read the document. I’m unable to arrow around the screen using my keyboard. Interestingly, my friend, who helped me set up the computer, is able to maneuver around the screen using Quick Assist (he’s remoted into my computer) and is able to see documents on the screen. This behavior is not document specific and is making it impossible for me to read important (to me) .pdf documents. Any assistance would be appreciated. Thanks. John Ps If there is an alternative program to Adobe that will let me successfully read and convert pdf documents to Word, I’d love to hear about it. Thanks.
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