A company cannot leave a customer in the lurch like that.

I’m copying below a message I just sent to Vispero tech support with names and other private details omitted. I firmly believe JAWS users need to know not only the strengths of Vispero’s tech support,

I don’t really understand the fascination with reader mode. It gets grumpy when you interrupt to check you’ve heard something right, you can’t go back and forth between windows, and clicking on a link

It occurs only in ‘say all.” Unfortunately, since the problem occurs only in “say all,” I can’t copy a line to demonstrate. But the example I gave of a number followed by the five letters in “space” s

Hi, Debby. Clever of you to think of graphics. Unfortunately, I’ve just gone through my various graphics settings, and they were set at default, where I’d left them. As for maximization, I have chrome

I’ve made no changes overnight to my system, and yet this morning, all of a sudden, JAWS has started interrupting “say all” with frequent bursts of gibberish. For example, it just now verbalized “617

Alison, If Glenn’s suggestion doesn’t work in this instance, try going to JAWS quick setting with JAWS key+v, then arrowing down to the “Select and copy” option. If it doesn’t say “from the virtual cu

I remember some of these issues as problems people have posted to this list. I’m glad Vispero takes the trouble to note the ones they’ve fixed, even if there are others that seem to be neglected. Also

Mike, I’m guessing this isn’t the answer, but just in case. Notepad, Windows 10-1809, latest release of JAWS 19. Whether JAWS reports the number of characters selected depends on which text selection

This is an update on a thread from last week. the key combination JAWS key+escape has two unrelated functions. If you have sound muted, it will unmute it. Unfortunately, it will also refresh the scree

I like this idea, but I’d prefer to change the keystroke for the sound function. However, I don’t know what this sound function is called. I can’t find any label that fits it. I know how to get to the

There’s something I find really irritating about JAWS that may bee relevant. If you press insert-escape to refresh the screen, it will also turn on sound that has been muted. I’ve asked Eric and JAWS

I’m not sure you want to remove the taskbar, but you’d definitely want to stop it getting in the way when you switch screens. What keystroke do you use to switch?

Hi, Glenn. Actually, in this case I did mean what I wrote, although I’m glad you’re making sure. If you just copy text, it remains where you had it. If you cut it, you remove it from that place. Here,

Hi. Regarding your first question, I’m guessing that the method Ann posted the other day will be the most convenient. Cut the entire document and paste it into Notepad, and then re-copy it back to you

Hi, Alison. Terminology can be confusing. On this list, when people refer to the “JAWS key,” they’re typically using shorthand for the insert key on the desktop layout and the caps lock on the laptop

It used to be that you could find this option in Acrobat’s accessibility, in the last of the five-step dialog, but it’s gone. Where has it gone to?

Mike, I use an external synthesizer and occasionally have the same issue. I have a suggestion: Instead of going into the options menu, press control-JAWS key-s to bring up the profiles list, which you

Rebecca, Thanks for posting these steps. They do work in Word 2016. Unfortunately, they've made no difference on my system. If anything, I know longer get the benefit I described last night when I per

Hi Ann, With a similar configuration, I just tested Word's "find" feature and realize I'm having a similar experience. However, I'm so used to treating it as a trial-and-error function that I hadn't n