Date   
locked Re: Unacceptable experience with tech support at Vispero

Holger Fiallo
 

Well is looks like it does with jaws. When I worked as a social worker, if I had a call from a clientand it was getting to 4:00 PM (I worked from 8:30 AM to 4:00 PM) I address the issue with my client and if it look like it was going to take more time I let the client know I will call the next day. I did help when it was an emergency.   

 

From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of Glenn / Lenny
Sent: Saturday, August 17, 2019 9:57 AM
To: jaws-users-list@groups.io
Subject: Re: [jaws-users] Unacceptable experience with tech support at Vispero

 

I agree, the job does not end at 5PM if the job isn't done.

Glenn

 

 

Sent: Saturday, August 17, 2019 9:53 AM

Subject: Re: [jaws-users] Unacceptable experience with tech support at Vispero

 

A company cannot leave a customer in the lurch like that.

 

From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of Gerald Levy via Groups.Io
Sent: Saturday, August 17, 2019 10:42 AM
To: jaws-users-list@groups.io
Subject: Re: [jaws-users] Unacceptable experience with tech support at Vispero

 

 

I have to be very blunt about your experience.?? Yes, Vispero could have done a better job.?? But as a blind consumer, you also have a responsibility.?? You should never call customer support for Vispero or any other company when it is close to quitting time, which is normally 5:00 PM or 6:00 PM local time.?? Always call earlier in the day, preferably when they open.?? If this is not convenient, then find a way to make the time.?? I can't tell you how many times I have been disconnected from a customer support agent only to call back and discover that the company had closed for the day, or else all the agents had gone out to lunch, which, for most [companies, is usually between 12:00 PM and 2:00 PM local time, another period which should be avoided.??

 

Gerald

 

 

On 8/17/2019 10:21 AM, Adrian Spratt wrote:

I???m copying below a message I just sent to Vispero tech support with names and other private details omitted. I firmly believe JAWS users need to know not only the strengths of Vispero???s tech support, but also its failings so that we can protect ourselves and our systems.

??

Hi. My license number is ----.

??

I encountered two distressing problems with your phone tech support this week. I explained the underlying JAWS defect in my preceding email. The gist is that JAWS has suddenly started interspersing gibberish when I use ???say all??? with Chrome on webpages. Here, I I???m hoping I can help spare other JAWS users the experiences I had with tech support.

??

On Tuesday afternoon, I called for assistance. X listened to my explanation and immediately said he would have the problem escalated. I waited until Friday without getting any follow-up, and so I called again around six o???clock. Z told me he could find no escalation report. That???s one issue. I was a waiting in vain for action that was never going to be taken.

??

The second issue is far more serious. Unlike X, Z made an attempt to solve the problem. After connecting into my system, he determined that my Intel video driver needed updating, which he did. Unfortunately, it didn???t solve the problem. So he continued to investigate.

??

At some point, our call got disconnected. I sat at my phone and PC for at least ten minutes, not wanting to interrupt Z???s concentration. Finally I said ???Hello,??? and on getting no response, I realized we???d lost the connection. I then went to my PC and saw that he???d written a message on Notepad asking me to call back.

??

By now it was approaching seven o???clock, and I had a social commitment. I finished getting ready before calling back, only to learn at 7:02 that Vispero shuts down at seven.

??

At this point, I discovered that something was very wrong with my system. Whatever Z had been working on was unfinished, but I couldn???t figure out what he???d been doing. JAWS gave me no information. (Later experience, as you???ll see, makes me think Narrator might have been more help.) I took a risk and rebooted. Thankfully, the computer came back up, but with no speech. I turned on Narrator, at which point I found references to Intel, graphics drivers and some features of the Ease of Access Center. As Narrator spoke, JAWS also suddenly started speaking. I closed Narrator and tried to get JAWS to read what was on the screen, but with no luck. It verbalized only items on the desktop. I tried to restart Narrator, but it wouldn???t come up.

??

I then attempted to use JAWS to work with email and other programs, but it acted weirdly. Afraid to reboot again, I called my tech support person who said he would get back to me later that night, which suited us both. We got back in touch around 10:30. By midnight, he???d restored my system to the previous restore point, August 9, and began solving various new problems associated with the restore process. For my part, I had to update JAWS again. More work was done this morning, and yet more will be done on Monday.

??

Here???s what I can???t understand. Z clearly wishes to be helpful, and I believe he is more than competent. However, he left my computer in an exposed, risky state. Although it turns out he???d asked me to call back, he didn???t warn me that Vispero would be closing in less than ten minutes. In fact, he still had access to my system: that connection wasn???t broken. He could at least have completed what he was working on or, failing that, closed up the items he???d opened.

??

Also, he could have called me. My phone number is surely in your system because I???ve been asked for it in the past. He had my name and license number and could have looked it up.

??

This is going to be a costly repair job for me thanks to Vispero???s tech support. More than that, if I didn???t have such a conscientious tech person available, things could have got out of hand. I???m reasonably competent with JAWS and I have some understanding of computers, but I???m no techy. My expertise is in other areas. As it is, I spent late last night fixing things with my tech guy, then another hour until one o???clock fixing things on my own, only to resume with my tech guy this morning. It has been very disruptive.

??

Vispero must train its support staff never to leave a customer in the lurch like this. I???ve had good and bad experiences with JAWS support over the years. Frankly, the bad ones had made me apprehensive about calling again, even though when the experiences were good, they were very good. Now I???m apprehensive all over again. I???m hoping this matter can now be resolved through email and without having a Vispero employee connecting to my system. But above all, I???m hoping Vispero will assure me and other JAWS users that something like this will never occur again.

??

I???m going to post a version of this complaint, minus individual names, on the JAWS list I subscribe to. People need to know how to safeguard themselves against irresponsible actions by tech support staff.

??

Please advise.

??

Adrian Spratt

??

locked Re: Unacceptable experience with tech support at Vispero

Holger Fiallo
 

I agree. This need to be address.

 

From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of Adrian Spratt
Sent: Saturday, August 17, 2019 9:21 AM
To: jaws-users-list@groups.io
Subject: [jaws-users] Unacceptable experience with tech support at Vispero

 

I’m copying below a message I just sent to Vispero tech support with names and other private details omitted. I firmly believe JAWS users need to know not only the strengths of Vispero’s tech support, but also its failings so that we can protect ourselves and our systems.

 

Hi. My license number is ----.

 

I encountered two distressing problems with your phone tech support this week. I explained the underlying JAWS defect in my preceding email. The gist is that JAWS has suddenly started interspersing gibberish when I use “say all’ with Chrome on webpages. Here, I I’m hoping I can help spare other JAWS users the experiences I had with tech support.

 

On Tuesday afternoon, I called for assistance. X listened to my explanation and immediately said he would have the problem escalated. I waited until Friday without getting any follow-up, and so I called again around six o’clock. Z told me he could find no escalation report. That’s one issue. I was a waiting in vain for action that was never going to be taken.

 

The second issue is far more serious. Unlike X, Z made an attempt to solve the problem. After connecting into my system, he determined that my Intel video driver needed updating, which he did. Unfortunately, it didn’t solve the problem. So he continued to investigate.

 

At some point, our call got disconnected. I sat at my phone and PC for at least ten minutes, not wanting to interrupt Z’s concentration. Finally I said “Hello,” and on getting no response, I realized we’d lost the connection. I then went to my PC and saw that he’d written a message on Notepad asking me to call back.

 

By now it was approaching seven o’clock, and I had a social commitment. I finished getting ready before calling back, only to learn at 7:02 that Vispero shuts down at seven.

 

At this point, I discovered that something was very wrong with my system. Whatever Z had been working on was unfinished, but I couldn’t figure out what he’d been doing. JAWS gave me no information. (Later experience, as you’ll see, makes me think Narrator might have been more help.) I took a risk and rebooted. Thankfully, the computer came back up, but with no speech. I turned on Narrator, at which point I found references to Intel, graphics drivers and some features of the Ease of Access Center. As Narrator spoke, JAWS also suddenly started speaking. I closed Narrator and tried to get JAWS to read what was on the screen, but with no luck. It verbalized only items on the desktop. I tried to restart Narrator, but it wouldn’t come up.

 

I then attempted to use JAWS to work with email and other programs, but it acted weirdly. Afraid to reboot again, I called my tech support person who said he would get back to me later that night, which suited us both. We got back in touch around 10:30. By midnight, he’d restored my system to the previous restore point, August 9, and began solving various new problems associated with the restore process. For my part, I had to update JAWS again. More work was done this morning, and yet more will be done on Monday.

 

Here’s what I can’t understand. Z clearly wishes to be helpful, and I believe he is more than competent. However, he left my computer in an exposed, risky state. Although it turns out he’d asked me to call back, he didn’t warn me that Vispero would be closing in less than ten minutes. In fact, he still had access to my system: that connection wasn’t broken. He could at least have completed what he was working on or, failing that, closed up the items he’d opened.

 

Also, he could have called me. My phone number is surely in your system because I’ve been asked for it in the past. He had my name and license number and could have looked it up.

 

This is going to be a costly repair job for me thanks to Vispero’s tech support. More than that, if I didn’t have such a conscientious tech person available, things could have got out of hand. I’m reasonably competent with JAWS and I have some understanding of computers, but I’m no techy. My expertise is in other areas. As it is, I spent late last night fixing things with my tech guy, then another hour until one o’clock fixing things on my own, only to resume with my tech guy this morning. It has been very disruptive.

 

Vispero must train its support staff never to leave a customer in the lurch like this. I’ve had good and bad experiences with JAWS support over the years. Frankly, the bad ones had made me apprehensive about calling again, even though when the experiences were good, they were very good. Now I’m apprehensive all over again. I’m hoping this matter can now be resolved through email and without having a Vispero employee connecting to my system. But above all, I’m hoping Vispero will assure me and other JAWS users that something like this will never occur again.

 

I’m going to post a version of this complaint, minus individual names, on the JAWS list I subscribe to. People need to know how to safeguard themselves against irresponsible actions by tech support staff.

 

Please advise.

 

Adrian Spratt

 

locked Re: Unacceptable experience with tech support at Vispero

Gerald Levy
 


Oh yes they can!!?? When it's quitting time or lunch time, they walk out the door.?? They don't care about leaving a customer in the lurch.?? It's not just Vispero.?? Even large companies like Verizon have customer support agents who simply disconnect the customer in the middle of a call because the clock has struck 5:00 PM or else they are experiencing a Big Mac attack and need to rush out to McDonald's for lunch.


Gerald



On 8/17/2019 10:53 AM, Adrian Spratt wrote:

A company cannot leave a customer in the lurch like that.

??

From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of Gerald Levy via Groups.Io
Sent: Saturday, August 17, 2019 10:42 AM
To: jaws-users-list@groups.io
Subject: Re: [jaws-users] Unacceptable experience with tech support at Vispero

??

??

I have to be very blunt about your experience.?? Yes, Vispero could have done a better job.?? But as a blind consumer, you also have a responsibility.?? You should never call customer support for Vispero or any other company when it is close to quitting time, which is normally 5:00 PM or 6:00 PM local time.?? Always call earlier in the day, preferably when they open.?? If this is not convenient, then find a way to make the time.?? I can't tell you how many times I have been disconnected from a customer support agent only to call back and discover that the company had closed for the day, or else all the agents had gone out to lunch, which, for most [companies, is usually between 12:00 PM and 2:00 PM local time, another period which should be avoided.??

??

Gerald

??

??

On 8/17/2019 10:21 AM, Adrian Spratt wrote:

I???m copying below a message I just sent to Vispero tech support with names and other private details omitted. I firmly believe JAWS users need to know not only the strengths of Vispero???s tech support, but also its failings so that we can protect ourselves and our systems.

??

Hi. My license number is ----.

??

I encountered two distressing problems with your phone tech support this week. I explained the underlying JAWS defect in my preceding email. The gist is that JAWS has suddenly started interspersing gibberish when I use ???say all??? with Chrome on webpages. Here, I I???m hoping I can help spare other JAWS users the experiences I had with tech support.

??

On Tuesday afternoon, I called for assistance. X listened to my explanation and immediately said he would have the problem escalated. I waited until Friday without getting any follow-up, and so I called again around six o???clock. Z told me he could find no escalation report. That???s one issue. I was a waiting in vain for action that was never going to be taken.

??

The second issue is far more serious. Unlike X, Z made an attempt to solve the problem. After connecting into my system, he determined that my Intel video driver needed updating, which he did. Unfortunately, it didn???t solve the problem. So he continued to investigate.

??

At some point, our call got disconnected. I sat at my phone and PC for at least ten minutes, not wanting to interrupt Z???s concentration. Finally I said ???Hello,??? and on getting no response, I realized we???d lost the connection. I then went to my PC and saw that he???d written a message on Notepad asking me to call back.

??

By now it was approaching seven o???clock, and I had a social commitment. I finished getting ready before calling back, only to learn at 7:02 that Vispero shuts down at seven.

??

At this point, I discovered that something was very wrong with my system. Whatever Z had been working on was unfinished, but I couldn???t figure out what he???d been doing. JAWS gave me no information. (Later experience, as you???ll see, makes me think Narrator might have been more help.) I took a risk and rebooted. Thankfully, the computer came back up, but with no speech. I turned on Narrator, at which point I found references to Intel, graphics drivers and some features of the Ease of Access Center. As Narrator spoke, JAWS also suddenly started speaking. I closed Narrator and tried to get JAWS to read what was on the screen, but with no luck. It verbalized only items on the desktop. I tried to restart Narrator, but it wouldn???t come up.

??

I then attempted to use JAWS to work with email and other programs, but it acted weirdly. Afraid to reboot again, I called my tech support person who said he would get back to me later that night, which suited us both. We got back in touch around 10:30. By midnight, he???d restored my system to the previous restore point, August 9, and began solving various new problems associated with the restore process. For my part, I had to update JAWS again. More work was done this morning, and yet more will be done on Monday.

??

Here???s what I can???t understand. Z clearly wishes to be helpful, and I believe he is more than competent. However, he left my computer in an exposed, risky state. Although it turns out he???d asked me to call back, he didn???t warn me that Vispero would be closing in less than ten minutes. In fact, he still had access to my system: that connection wasn???t broken. He could at least have completed what he was working on or, failing that, closed up the items he???d opened.

??

Also, he could have called me. My phone number is surely in your system because I???ve been asked for it in the past. He had my name and license number and could have looked it up.

??

This is going to be a costly repair job for me thanks to Vispero???s tech support. More than that, if I didn???t have such a conscientious tech person available, things could have got out of hand. I???m reasonably competent with JAWS and I have some understanding of computers, but I???m no techy. My expertise is in other areas. As it is, I spent late last night fixing things with my tech guy, then another hour until one o???clock fixing things on my own, only to resume with my tech guy this morning. It has been very disruptive.

??

Vispero must train its support staff never to leave a customer in the lurch like this. I???ve had good and bad experiences with JAWS support over the years. Frankly, the bad ones had made me apprehensive about calling again, even though when the experiences were good, they were very good. Now I???m apprehensive all over again. I???m hoping this matter can now be resolved through email and without having a Vispero employee connecting to my system. But above all, I???m hoping Vispero will assure me and other JAWS users that something like this will never occur again.

??

I???m going to post a version of this complaint, minus individual names, on the JAWS list I subscribe to. People need to know how to safeguard themselves against irresponsible actions by tech support staff.

??

Please advise.

??

Adrian Spratt

??

locked Re: Unacceptable experience with tech support at Vispero

Glenn / Lenny
 

I agree, the job does not end at 5PM if the job isn't done.
Glenn
 

Sent: Saturday, August 17, 2019 9:53 AM
Subject: Re: [jaws-users] Unacceptable experience with tech support at Vispero

A company cannot leave a customer in the lurch like that.

 

From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of Gerald Levy via Groups.Io
Sent: Saturday, August 17, 2019 10:42 AM
To: jaws-users-list@groups.io
Subject: Re: [jaws-users] Unacceptable experience with tech support at Vispero

 

 

I have to be very blunt about your experience.?? Yes, Vispero could have done a better job.?? But as a blind consumer, you also have a responsibility.?? You should never call customer support for Vispero or any other company when it is close to quitting time, which is normally 5:00 PM or 6:00 PM local time.?? Always call earlier in the day, preferably when they open.?? If this is not convenient, then find a way to make the time.?? I can't tell you how many times I have been disconnected from a customer support agent only to call back and discover that the company had closed for the day, or else all the agents had gone out to lunch, which, for most [companies, is usually between 12:00 PM and 2:00 PM local time, another period which should be avoided.??

 

Gerald

 

 

On 8/17/2019 10:21 AM, Adrian Spratt wrote:

I???m copying below a message I just sent to Vispero tech support with names and other private details omitted. I firmly believe JAWS users need to know not only the strengths of Vispero???s tech support, but also its failings so that we can protect ourselves and our systems.

??

Hi. My license number is ----.

??

I encountered two distressing problems with your phone tech support this week. I explained the underlying JAWS defect in my preceding email. The gist is that JAWS has suddenly started interspersing gibberish when I use ???say all??? with Chrome on webpages. Here, I I???m hoping I can help spare other JAWS users the experiences I had with tech support.

??

On Tuesday afternoon, I called for assistance. X listened to my explanation and immediately said he would have the problem escalated. I waited until Friday without getting any follow-up, and so I called again around six o???clock. Z told me he could find no escalation report. That???s one issue. I was a waiting in vain for action that was never going to be taken.

??

The second issue is far more serious. Unlike X, Z made an attempt to solve the problem. After connecting into my system, he determined that my Intel video driver needed updating, which he did. Unfortunately, it didn???t solve the problem. So he continued to investigate.

??

At some point, our call got disconnected. I sat at my phone and PC for at least ten minutes, not wanting to interrupt Z???s concentration. Finally I said ???Hello,??? and on getting no response, I realized we???d lost the connection. I then went to my PC and saw that he???d written a message on Notepad asking me to call back.

??

By now it was approaching seven o???clock, and I had a social commitment. I finished getting ready before calling back, only to learn at 7:02 that Vispero shuts down at seven.

??

At this point, I discovered that something was very wrong with my system. Whatever Z had been working on was unfinished, but I couldn???t figure out what he???d been doing. JAWS gave me no information. (Later experience, as you???ll see, makes me think Narrator might have been more help.) I took a risk and rebooted. Thankfully, the computer came back up, but with no speech. I turned on Narrator, at which point I found references to Intel, graphics drivers and some features of the Ease of Access Center. As Narrator spoke, JAWS also suddenly started speaking. I closed Narrator and tried to get JAWS to read what was on the screen, but with no luck. It verbalized only items on the desktop. I tried to restart Narrator, but it wouldn???t come up.

??

I then attempted to use JAWS to work with email and other programs, but it acted weirdly. Afraid to reboot again, I called my tech support person who said he would get back to me later that night, which suited us both. We got back in touch around 10:30. By midnight, he???d restored my system to the previous restore point, August 9, and began solving various new problems associated with the restore process. For my part, I had to update JAWS again. More work was done this morning, and yet more will be done on Monday.

??

Here???s what I can???t understand. Z clearly wishes to be helpful, and I believe he is more than competent. However, he left my computer in an exposed, risky state. Although it turns out he???d asked me to call back, he didn???t warn me that Vispero would be closing in less than ten minutes. In fact, he still had access to my system: that connection wasn???t broken. He could at least have completed what he was working on or, failing that, closed up the items he???d opened.

??

Also, he could have called me. My phone number is surely in your system because I???ve been asked for it in the past. He had my name and license number and could have looked it up.

??

This is going to be a costly repair job for me thanks to Vispero???s tech support. More than that, if I didn???t have such a conscientious tech person available, things could have got out of hand. I???m reasonably competent with JAWS and I have some understanding of computers, but I???m no techy. My expertise is in other areas. As it is, I spent late last night fixing things with my tech guy, then another hour until one o???clock fixing things on my own, only to resume with my tech guy this morning. It has been very disruptive.

??

Vispero must train its support staff never to leave a customer in the lurch like this. I???ve had good and bad experiences with JAWS support over the years. Frankly, the bad ones had made me apprehensive about calling again, even though when the experiences were good, they were very good. Now I???m apprehensive all over again. I???m hoping this matter can now be resolved through email and without having a Vispero employee connecting to my system. But above all, I???m hoping Vispero will assure me and other JAWS users that something like this will never occur again.

??

I???m going to post a version of this complaint, minus individual names, on the JAWS list I subscribe to. People need to know how to safeguard themselves against irresponsible actions by tech support staff.

??

Please advise.

??

Adrian Spratt

??

locked Re: Unacceptable experience with tech support at Vispero

Adrian Spratt
 

A company cannot leave a customer in the lurch like that.

 

From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of Gerald Levy via Groups.Io
Sent: Saturday, August 17, 2019 10:42 AM
To: jaws-users-list@groups.io
Subject: Re: [jaws-users] Unacceptable experience with tech support at Vispero

 

 

I have to be very blunt about your experience.?? Yes, Vispero could have done a better job.?? But as a blind consumer, you also have a responsibility.?? You should never call customer support for Vispero or any other company when it is close to quitting time, which is normally 5:00 PM or 6:00 PM local time.?? Always call earlier in the day, preferably when they open.?? If this is not convenient, then find a way to make the time.?? I can't tell you how many times I have been disconnected from a customer support agent only to call back and discover that the company had closed for the day, or else all the agents had gone out to lunch, which, for most [companies, is usually between 12:00 PM and 2:00 PM local time, another period which should be avoided.??

 

Gerald

 

 

On 8/17/2019 10:21 AM, Adrian Spratt wrote:

I???m copying below a message I just sent to Vispero tech support with names and other private details omitted. I firmly believe JAWS users need to know not only the strengths of Vispero???s tech support, but also its failings so that we can protect ourselves and our systems.

??

Hi. My license number is ----.

??

I encountered two distressing problems with your phone tech support this week. I explained the underlying JAWS defect in my preceding email. The gist is that JAWS has suddenly started interspersing gibberish when I use ???say all??? with Chrome on webpages. Here, I I???m hoping I can help spare other JAWS users the experiences I had with tech support.

??

On Tuesday afternoon, I called for assistance. X listened to my explanation and immediately said he would have the problem escalated. I waited until Friday without getting any follow-up, and so I called again around six o???clock. Z told me he could find no escalation report. That???s one issue. I was a waiting in vain for action that was never going to be taken.

??

The second issue is far more serious. Unlike X, Z made an attempt to solve the problem. After connecting into my system, he determined that my Intel video driver needed updating, which he did. Unfortunately, it didn???t solve the problem. So he continued to investigate.

??

At some point, our call got disconnected. I sat at my phone and PC for at least ten minutes, not wanting to interrupt Z???s concentration. Finally I said ???Hello,??? and on getting no response, I realized we???d lost the connection. I then went to my PC and saw that he???d written a message on Notepad asking me to call back.

??

By now it was approaching seven o???clock, and I had a social commitment. I finished getting ready before calling back, only to learn at 7:02 that Vispero shuts down at seven.

??

At this point, I discovered that something was very wrong with my system. Whatever Z had been working on was unfinished, but I couldn???t figure out what he???d been doing. JAWS gave me no information. (Later experience, as you???ll see, makes me think Narrator might have been more help.) I took a risk and rebooted. Thankfully, the computer came back up, but with no speech. I turned on Narrator, at which point I found references to Intel, graphics drivers and some features of the Ease of Access Center. As Narrator spoke, JAWS also suddenly started speaking. I closed Narrator and tried to get JAWS to read what was on the screen, but with no luck. It verbalized only items on the desktop. I tried to restart Narrator, but it wouldn???t come up.

??

I then attempted to use JAWS to work with email and other programs, but it acted weirdly. Afraid to reboot again, I called my tech support person who said he would get back to me later that night, which suited us both. We got back in touch around 10:30. By midnight, he???d restored my system to the previous restore point, August 9, and began solving various new problems associated with the restore process. For my part, I had to update JAWS again. More work was done this morning, and yet more will be done on Monday.

??

Here???s what I can???t understand. Z clearly wishes to be helpful, and I believe he is more than competent. However, he left my computer in an exposed, risky state. Although it turns out he???d asked me to call back, he didn???t warn me that Vispero would be closing in less than ten minutes. In fact, he still had access to my system: that connection wasn???t broken. He could at least have completed what he was working on or, failing that, closed up the items he???d opened.

??

Also, he could have called me. My phone number is surely in your system because I???ve been asked for it in the past. He had my name and license number and could have looked it up.

??

This is going to be a costly repair job for me thanks to Vispero???s tech support. More than that, if I didn???t have such a conscientious tech person available, things could have got out of hand. I???m reasonably competent with JAWS and I have some understanding of computers, but I???m no techy. My expertise is in other areas. As it is, I spent late last night fixing things with my tech guy, then another hour until one o???clock fixing things on my own, only to resume with my tech guy this morning. It has been very disruptive.

??

Vispero must train its support staff never to leave a customer in the lurch like this. I???ve had good and bad experiences with JAWS support over the years. Frankly, the bad ones had made me apprehensive about calling again, even though when the experiences were good, they were very good. Now I???m apprehensive all over again. I???m hoping this matter can now be resolved through email and without having a Vispero employee connecting to my system. But above all, I???m hoping Vispero will assure me and other JAWS users that something like this will never occur again.

??

I???m going to post a version of this complaint, minus individual names, on the JAWS list I subscribe to. People need to know how to safeguard themselves against irresponsible actions by tech support staff.

??

Please advise.

??

Adrian Spratt

??

locked Re: Unacceptable experience with tech support at Vispero

Gerald Levy
 


I have to be very blunt about your experience.?? Yes, Vispero could have done a better job.?? But as a blind consumer, you also have a responsibility.?? You should never call customer support for Vispero or any other company when it is close to quitting time, which is normally 5:00 PM or 6:00 PM local time.?? Always call earlier in the day, preferably when they open.?? If this is not convenient, then find a way to make the time.?? I can't tell you how many times I have been disconnected from a customer support agent only to call back and discover that the company had closed for the day, or else all the agents had gone out to lunch, which, for most [companies, is usually between 12:00 PM and 2:00 PM local time, another period which should be avoided.??


Gerald



On 8/17/2019 10:21 AM, Adrian Spratt wrote:

I???m copying below a message I just sent to Vispero tech support with names and other private details omitted. I firmly believe JAWS users need to know not only the strengths of Vispero???s tech support, but also its failings so that we can protect ourselves and our systems.

??

Hi. My license number is ----.

??

I encountered two distressing problems with your phone tech support this week. I explained the underlying JAWS defect in my preceding email. The gist is that JAWS has suddenly started interspersing gibberish when I use ???say all??? with Chrome on webpages. Here, I I???m hoping I can help spare other JAWS users the experiences I had with tech support.

??

On Tuesday afternoon, I called for assistance. X listened to my explanation and immediately said he would have the problem escalated. I waited until Friday without getting any follow-up, and so I called again around six o???clock. Z told me he could find no escalation report. That???s one issue. I was a waiting in vain for action that was never going to be taken.

??

The second issue is far more serious. Unlike X, Z made an attempt to solve the problem. After connecting into my system, he determined that my Intel video driver needed updating, which he did. Unfortunately, it didn???t solve the problem. So he continued to investigate.

??

At some point, our call got disconnected. I sat at my phone and PC for at least ten minutes, not wanting to interrupt Z???s concentration. Finally I said ???Hello,??? and on getting no response, I realized we???d lost the connection. I then went to my PC and saw that he???d written a message on Notepad asking me to call back.

??

By now it was approaching seven o???clock, and I had a social commitment. I finished getting ready before calling back, only to learn at 7:02 that Vispero shuts down at seven.

??

At this point, I discovered that something was very wrong with my system. Whatever Z had been working on was unfinished, but I couldn???t figure out what he???d been doing. JAWS gave me no information. (Later experience, as you???ll see, makes me think Narrator might have been more help.) I took a risk and rebooted. Thankfully, the computer came back up, but with no speech. I turned on Narrator, at which point I found references to Intel, graphics drivers and some features of the Ease of Access Center. As Narrator spoke, JAWS also suddenly started speaking. I closed Narrator and tried to get JAWS to read what was on the screen, but with no luck. It verbalized only items on the desktop. I tried to restart Narrator, but it wouldn???t come up.

??

I then attempted to use JAWS to work with email and other programs, but it acted weirdly. Afraid to reboot again, I called my tech support person who said he would get back to me later that night, which suited us both. We got back in touch around 10:30. By midnight, he???d restored my system to the previous restore point, August 9, and began solving various new problems associated with the restore process. For my part, I had to update JAWS again. More work was done this morning, and yet more will be done on Monday.

??

Here???s what I can???t understand. Z clearly wishes to be helpful, and I believe he is more than competent. However, he left my computer in an exposed, risky state. Although it turns out he???d asked me to call back, he didn???t warn me that Vispero would be closing in less than ten minutes. In fact, he still had access to my system: that connection wasn???t broken. He could at least have completed what he was working on or, failing that, closed up the items he???d opened.

??

Also, he could have called me. My phone number is surely in your system because I???ve been asked for it in the past. He had my name and license number and could have looked it up.

??

This is going to be a costly repair job for me thanks to Vispero???s tech support. More than that, if I didn???t have such a conscientious tech person available, things could have got out of hand. I???m reasonably competent with JAWS and I have some understanding of computers, but I???m no techy. My expertise is in other areas. As it is, I spent late last night fixing things with my tech guy, then another hour until one o???clock fixing things on my own, only to resume with my tech guy this morning. It has been very disruptive.

??

Vispero must train its support staff never to leave a customer in the lurch like this. I???ve had good and bad experiences with JAWS support over the years. Frankly, the bad ones had made me apprehensive about calling again, even though when the experiences were good, they were very good. Now I???m apprehensive all over again. I???m hoping this matter can now be resolved through email and without having a Vispero employee connecting to my system. But above all, I???m hoping Vispero will assure me and other JAWS users that something like this will never occur again.

??

I???m going to post a version of this complaint, minus individual names, on the JAWS list I subscribe to. People need to know how to safeguard themselves against irresponsible actions by tech support staff.

??

Please advise.

??

Adrian Spratt

??

locked Unacceptable experience with tech support at Vispero

Adrian Spratt
 

I’m copying below a message I just sent to Vispero tech support with names and other private details omitted. I firmly believe JAWS users need to know not only the strengths of Vispero’s tech support, but also its failings so that we can protect ourselves and our systems.

 

Hi. My license number is ----.

 

I encountered two distressing problems with your phone tech support this week. I explained the underlying JAWS defect in my preceding email. The gist is that JAWS has suddenly started interspersing gibberish when I use “say all’ with Chrome on webpages. Here, I I’m hoping I can help spare other JAWS users the experiences I had with tech support.

 

On Tuesday afternoon, I called for assistance. X listened to my explanation and immediately said he would have the problem escalated. I waited until Friday without getting any follow-up, and so I called again around six o’clock. Z told me he could find no escalation report. That’s one issue. I was a waiting in vain for action that was never going to be taken.

 

The second issue is far more serious. Unlike X, Z made an attempt to solve the problem. After connecting into my system, he determined that my Intel video driver needed updating, which he did. Unfortunately, it didn’t solve the problem. So he continued to investigate.

 

At some point, our call got disconnected. I sat at my phone and PC for at least ten minutes, not wanting to interrupt Z’s concentration. Finally I said “Hello,” and on getting no response, I realized we’d lost the connection. I then went to my PC and saw that he’d written a message on Notepad asking me to call back.

 

By now it was approaching seven o’clock, and I had a social commitment. I finished getting ready before calling back, only to learn at 7:02 that Vispero shuts down at seven.

 

At this point, I discovered that something was very wrong with my system. Whatever Z had been working on was unfinished, but I couldn’t figure out what he’d been doing. JAWS gave me no information. (Later experience, as you’ll see, makes me think Narrator might have been more help.) I took a risk and rebooted. Thankfully, the computer came back up, but with no speech. I turned on Narrator, at which point I found references to Intel, graphics drivers and some features of the Ease of Access Center. As Narrator spoke, JAWS also suddenly started speaking. I closed Narrator and tried to get JAWS to read what was on the screen, but with no luck. It verbalized only items on the desktop. I tried to restart Narrator, but it wouldn’t come up.

 

I then attempted to use JAWS to work with email and other programs, but it acted weirdly. Afraid to reboot again, I called my tech support person who said he would get back to me later that night, which suited us both. We got back in touch around 10:30. By midnight, he’d restored my system to the previous restore point, August 9, and began solving various new problems associated with the restore process. For my part, I had to update JAWS again. More work was done this morning, and yet more will be done on Monday.

 

Here’s what I can’t understand. Z clearly wishes to be helpful, and I believe he is more than competent. However, he left my computer in an exposed, risky state. Although it turns out he’d asked me to call back, he didn’t warn me that Vispero would be closing in less than ten minutes. In fact, he still had access to my system: that connection wasn’t broken. He could at least have completed what he was working on or, failing that, closed up the items he’d opened.

 

Also, he could have called me. My phone number is surely in your system because I’ve been asked for it in the past. He had my name and license number and could have looked it up.

 

This is going to be a costly repair job for me thanks to Vispero’s tech support. More than that, if I didn’t have such a conscientious tech person available, things could have got out of hand. I’m reasonably competent with JAWS and I have some understanding of computers, but I’m no techy. My expertise is in other areas. As it is, I spent late last night fixing things with my tech guy, then another hour until one o’clock fixing things on my own, only to resume with my tech guy this morning. It has been very disruptive.

 

Vispero must train its support staff never to leave a customer in the lurch like this. I’ve had good and bad experiences with JAWS support over the years. Frankly, the bad ones had made me apprehensive about calling again, even though when the experiences were good, they were very good. Now I’m apprehensive all over again. I’m hoping this matter can now be resolved through email and without having a Vispero employee connecting to my system. But above all, I’m hoping Vispero will assure me and other JAWS users that something like this will never occur again.

 

I’m going to post a version of this complaint, minus individual names, on the JAWS list I subscribe to. People need to know how to safeguard themselves against irresponsible actions by tech support staff.

 

Please advise.

 

Adrian Spratt

 

Re: Free antivirus programs and Jaws.

Mike B <mb69mach1@...>
 


Hi Chris,
 
After pressing enter on, Core isolation details Link
 then pressing the spacebar on the, not checked Memory integrity Button

Jaws reported the following, New notification from Windows Security, Memory integrity can’t be started., There may be an incompatibility on your device.
 
You can get more details about the,  Memory integrity ,  feature by clicking on the link below.
 

Take care.  Mike.  Sent from my iBarstool.  Go dodgers!
I believe that everything happens for a reason. Usually, the reason is that somebody screwed up.

----- Original Message -----
Sent: Saturday, August 17, 2019 5:20 AM
Subject: Re: [jaws-users] Free antivirus programs and Jaws.

Hey Mike. I just tried this and got as far as the checkbox for memory integrity. I checked the box, got a tone, but no audio feedback as to whether it been avtivated. I went back and check box is still unchecked which leads me to believe my system doesn’t support it. What determines whether a particular system supports this?

 

Thanks.

 

From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of Mike B
Sent: August 17, 2019 12:58 AM
To: jaws-users-list@groups.io
Subject: Re: [jaws-users] Free antivirus programs and Jaws.

 

Hi Mr. Ed,

 

Try the following:

1. Press Windows key + I, for settings, tab 1 time to, System and findUpdate and Security, press enter.

2. Tab 1 time into your listand down arrow to, Windows Security, and press enter.

3. Tab to, Device Security button, press enter, and you'll land on, Core isolation details link, press enter.

4. You should now have, not checked Memory integrity button, press the spacebar and your computer will let you know if this can be started or not.


Take care.  Mike.  Sent from my iBarstool.  Go dodgers!
I believe that everything happens for a reason. Usually, the reason is that somebody screwed up.

----- Original Message -----

From: Mr. Ed

Sent: Friday, August 16, 2019 4:49 PM

Subject: Re: [jaws-users] Free antivirus programs and Jaws.

 

Hi,

I might have miss this but how do you make sure this is turned on?

Mr. Ed

 

From: jaws-users-list@groups.io [mailto:jaws-users-list@groups.io] On Behalf Of Jason White via Groups.Io
Sent: Friday, August 16, 2019 5:39 PM
To: jaws-users-list@groups.io
Subject: Re: [jaws-users] Free antivirus programs and Jaws.

 

Memory integrity protection uses virtualization hardware in the CPU to protect code in the operating system kernel from malicious modification. That, at least, is what I understand from the documentation.

 

It’s part of Microsoft’s strategy to make life much more difficult for malware authors, and therefore safer for users.

 

From: <jaws-users-list@groups.io> on behalf of Glenn / Lenny <glennervin@...>
Organization: Home
Reply-To: <jaws-users-list@groups.io>
Date: Friday, August 16, 2019 at 09:47
To: <jaws-users-list@groups.io>
Subject: Re: [jaws-users] Free antivirus programs and Jaws.

 

Re: Free antivirus programs and Jaws.

chris judge
 

Hey Mike. I just tried this and got as far as the checkbox for memory integrity. I checked the box, got a tone, but no audio feedback as to whether it been avtivated. I went back and check box is still unchecked which leads me to believe my system doesn’t support it. What determines whether a particular system supports this?

 

Thanks.

 

From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of Mike B
Sent: August 17, 2019 12:58 AM
To: jaws-users-list@groups.io
Subject: Re: [jaws-users] Free antivirus programs and Jaws.

 

Hi Mr. Ed,

 

Try the following:

1. Press Windows key + I, for settings, tab 1 time to, System and findUpdate and Security, press enter.

2. Tab 1 time into your listand down arrow to, Windows Security, and press enter.

3. Tab to, Device Security button, press enter, and you'll land on, Core isolation details link, press enter.

4. You should now have, not checked Memory integrity button, press the spacebar and your computer will let you know if this can be started or not.


Take care.  Mike.  Sent from my iBarstool.  Go dodgers!
I believe that everything happens for a reason. Usually, the reason is that somebody screwed up.

----- Original Message -----

From: Mr. Ed

Sent: Friday, August 16, 2019 4:49 PM

Subject: Re: [jaws-users] Free antivirus programs and Jaws.

 

Hi,

I might have miss this but how do you make sure this is turned on?

Mr. Ed

 

From: jaws-users-list@groups.io [mailto:jaws-users-list@groups.io] On Behalf Of Jason White via Groups.Io
Sent: Friday, August 16, 2019 5:39 PM
To: jaws-users-list@groups.io
Subject: Re: [jaws-users] Free antivirus programs and Jaws.

 

Memory integrity protection uses virtualization hardware in the CPU to protect code in the operating system kernel from malicious modification. That, at least, is what I understand from the documentation.

 

It’s part of Microsoft’s strategy to make life much more difficult for malware authors, and therefore safer for users.

 

From: <jaws-users-list@groups.io> on behalf of Glenn / Lenny <glennervin@...>
Organization: Home
Reply-To: <jaws-users-list@groups.io>
Date: Friday, August 16, 2019 at 09:47
To: <jaws-users-list@groups.io>
Subject: Re: [jaws-users] Free antivirus programs and Jaws.

 

Re: Web site shortcuts on desktop.

david
 

Good morning;

perhaps you can give the steps you take to create a web desktop shortcut. I just created one in chrome, and had no problem using the shortcut to get to the web page.

 

 

 

       The impossible is the untried,  Never under estimate the power of a dream.

 

From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of Judy Jones
Sent: Friday, August 16, 2019 7:48 PM
To: jaws-users-list@groups.io
Subject: [jaws-users] Web site shortcuts on desktop.

 

Hello, All,

 

I’ve recently updated to Jaws 19, although my issue may not have anything to do with that.

 

I also had problems with Google Chrome crashing, so I restored the settings, as had been suggested in a help forum.

 

Now, however, any of the shortcuts on my desktop to sites just take me to the main Google Chrome page.

 

I have tried deleting and creating new shortcuts, but no changes.  I also tried checking the checkbox on the shortcut creation dialogue that says to open in a window, still no changes.

 

I’ve tried the various On Startup checkboxes, still no changes.

 

Does anyone have ideas for me?  As it is now, I have to type in the total url and can no longer use shortcuts.

 

Judy

“Embrace the day with its mercies and blessings.”

 

 

Re: Free antivirus programs and Jaws.

Mike B <mb69mach1@...>
 


Mr. Ed,
 
Quick correction to my last steps, sorry but I got distracted and didn't proof read before sending.  For step 4, this is the correct step.
4. You should now have, not checked Memory             button, showing but if this is checked your, Memory integrity ,  is already running, but if it isn't checked press the spacebar and your computer will let you know if this can be started or not.

Take care.  Mike.  Sent from my iBarstool.  Go dodgers!
I believe that everything happens for a reason. Usually, the reason is that somebody screwed up.

----- Original Message -----
From: Mike B
Sent: Friday, August 16, 2019 8:58 PM
Subject: Re: [jaws-users] Free antivirus programs and Jaws.

Hi Mr. Ed,
 
Try the following:
1. Press Windows key + I, for settings, tab 1 time to, System and findUpdate and Security, press enter.
2. Tab 1 time into your listand down arrow to, Windows Security, and press enter.
3. Tab to, Device Security button, press enter, and you'll land on, Core isolation details link, press enter.
4. You should now have, not checked Memory integrity button, press the spacebar and your computer will let you know if this can be started or not.

Take care.  Mike.  Sent from my iBarstool.  Go dodgers!
I believe that everything happens for a reason. Usually, the reason is that somebody screwed up.
----- Original Message -----
From: Mr. Ed
Sent: Friday, August 16, 2019 4:49 PM
Subject: Re: [jaws-users] Free antivirus programs and Jaws.

Hi,

I might have miss this but how do you make sure this is turned on?

Mr. Ed

 

From: jaws-users-list@groups.io [mailto:jaws-users-list@groups.io] On Behalf Of Jason White via Groups.Io
Sent: Friday, August 16, 2019 5:39 PM
To: jaws-users-list@groups.io
Subject: Re: [jaws-users] Free antivirus programs and Jaws.

 

Memory integrity protection uses virtualization hardware in the CPU to protect code in the operating system kernel from malicious modification. That, at least, is what I understand from the documentation.

 

It’s part of Microsoft’s strategy to make life much more difficult for malware authors, and therefore safer for users.

 

From: <jaws-users-list@groups.io> on behalf of Glenn / Lenny <glennervin@...>
Organization: Home
Reply-To: <jaws-users-list@groups.io>
Date: Friday, August 16, 2019 at 09:47
To: <jaws-users-list@groups.io>
Subject: Re: [jaws-users] Free antivirus programs and Jaws.

 

Re: Free antivirus programs and Jaws.

Mike B <mb69mach1@...>
 


Hi Mr. Ed,
 
Try the following:
1. Press Windows key + I, for settings, tab 1 time to, System and findUpdate and Security, press enter.
2. Tab 1 time into your listand down arrow to, Windows Security, and press enter.
3. Tab to, Device Security button, press enter, and you'll land on, Core isolation details link, press enter.
4. You should now have, not checked Memory integrity button, press the spacebar and your computer will let you know if this can be started or not.

Take care.  Mike.  Sent from my iBarstool.  Go dodgers!
I believe that everything happens for a reason. Usually, the reason is that somebody screwed up.

----- Original Message -----
From: Mr. Ed
Sent: Friday, August 16, 2019 4:49 PM
Subject: Re: [jaws-users] Free antivirus programs and Jaws.

Hi,

I might have miss this but how do you make sure this is turned on?

Mr. Ed

 

From: jaws-users-list@groups.io [mailto:jaws-users-list@groups.io] On Behalf Of Jason White via Groups.Io
Sent: Friday, August 16, 2019 5:39 PM
To: jaws-users-list@groups.io
Subject: Re: [jaws-users] Free antivirus programs and Jaws.

 

Memory integrity protection uses virtualization hardware in the CPU to protect code in the operating system kernel from malicious modification. That, at least, is what I understand from the documentation.

 

It’s part of Microsoft’s strategy to make life much more difficult for malware authors, and therefore safer for users.

 

From: <jaws-users-list@groups.io> on behalf of Glenn / Lenny <glennervin@...>
Organization: Home
Reply-To: <jaws-users-list@groups.io>
Date: Friday, August 16, 2019 at 09:47
To: <jaws-users-list@groups.io>
Subject: Re: [jaws-users] Free antivirus programs and Jaws.

 

Re: Sudden gibberish in "say all" with JAWS and Chrome

Hamit Campos
 

How do you turn this new reader mode on even? This is the first I hear of it.

On 8/16/2019 10:31 PM, Adrian Spratt wrote:

I don’t really understand the fascination with reader mode. It gets grumpy when you interrupt to check you’ve heard something right, you can’t go back and forth between windows, and clicking on a link within an article disrupts it. Reader mode is for sitting back and passively listening.

 

From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of JM Casey
Sent: Friday, August 16, 2019 7:28 PM
To: jaws-users-list@groups.io
Subject: Re: [jaws-users] Sudden gibberish in "say all" with JAWS and Chrome

 

Apparently, chrome is *getting* a reader mode, at least according to an article I found from April of this year. Until then though, you may be able to find an extension to do this. Someone who uses Chrome more than I do (I’m 90% a firefox user still) might want to chime in.

 

 

 

From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of Glenn / Lenny
Sent: August 13, 2019 9:51 AM
To: jaws-users-list@groups.io
Subject: Re: [jaws-users] Sudden gibberish in "say all" with JAWS and Chrome

 

I haven't, but you could try using the sites with FireFox and use F9 to put it in reader mode.

If Chrome has a reader mode, I would like to know how to invoke it.

Glenn

 

Sent: Tuesday, August 13, 2019 8:03 AM

Subject: [jaws-users] Sudden gibberish in "say all" with JAWS and Chrome

 

I’ve made no changes overnight to my system, and yet this morning, all of a sudden, JAWS has started interrupting “say all” with frequent bursts of gibberish. For example, it just now verbalized “617 s p a c e” before resuming reading regular text. When I quote a phrase like that, it might not seem like much, but these interruptions are very distracting, in part because it takes me several listens to interpret what’s being said.

 

I first experienced it today on the New York Times website and figured the Times had made yet one more accessibility-challenging website update. However, it’s happening on the second website I’ve visited, one that requires a password to enter.

 

I’m using the latest release of JAWS 2019 along with Windows 10 and, again, Chrome. I’ve rebooted twice to make sure all applications are in synch.

 

My workaround is to copy Website text to Notepad, but I don’t want to have to take this extra step every time.

 

Anyone else encountering this annoyance?


Virus-free. www.avast.com

Re: Sudden gibberish in "say all" with JAWS and Chrome

Adrian Spratt
 

I don’t really understand the fascination with reader mode. It gets grumpy when you interrupt to check you’ve heard something right, you can’t go back and forth between windows, and clicking on a link within an article disrupts it. Reader mode is for sitting back and passively listening.

 

From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of JM Casey
Sent: Friday, August 16, 2019 7:28 PM
To: jaws-users-list@groups.io
Subject: Re: [jaws-users] Sudden gibberish in "say all" with JAWS and Chrome

 

Apparently, chrome is *getting* a reader mode, at least according to an article I found from April of this year. Until then though, you may be able to find an extension to do this. Someone who uses Chrome more than I do (I’m 90% a firefox user still) might want to chime in.

 

 

 

From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of Glenn / Lenny
Sent: August 13, 2019 9:51 AM
To: jaws-users-list@groups.io
Subject: Re: [jaws-users] Sudden gibberish in "say all" with JAWS and Chrome

 

I haven't, but you could try using the sites with FireFox and use F9 to put it in reader mode.

If Chrome has a reader mode, I would like to know how to invoke it.

Glenn

 

Sent: Tuesday, August 13, 2019 8:03 AM

Subject: [jaws-users] Sudden gibberish in "say all" with JAWS and Chrome

 

I’ve made no changes overnight to my system, and yet this morning, all of a sudden, JAWS has started interrupting “say all” with frequent bursts of gibberish. For example, it just now verbalized “617 s p a c e” before resuming reading regular text. When I quote a phrase like that, it might not seem like much, but these interruptions are very distracting, in part because it takes me several listens to interpret what’s being said.

 

I first experienced it today on the New York Times website and figured the Times had made yet one more accessibility-challenging website update. However, it’s happening on the second website I’ve visited, one that requires a password to enter.

 

I’m using the latest release of JAWS 2019 along with Windows 10 and, again, Chrome. I’ve rebooted twice to make sure all applications are in synch.

 

My workaround is to copy Website text to Notepad, but I don’t want to have to take this extra step every time.

 

Anyone else encountering this annoyance?

Re: Sudden gibberish in "say all" with JAWS and Chrome

Adrian Spratt
 

It occurs only in ‘say all.” Unfortunately, since the problem occurs only in “say all,” I can’t copy a line to demonstrate. But the example I gave of a number followed by the five letters in “space” should give you an idea.

 

The guy I spoke to at FS on Tuesday said he would escalate the issue, but when I called this afternoon, there was no record of his having done so. It got worse at FS today, as I’ll detail in a post tomorrow.

 

From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of JM Casey
Sent: Friday, August 16, 2019 7:32 PM
To: jaws-users-list@groups.io
Subject: Re: [jaws-users] Sudden gibberish in "say all" with JAWS and Chrome

 

Not me, so far, but I wonder, is this only happening with ‘say all”?

Say all is something I hardly ever use unless I walk away from the computer and just have my bluetooth headphones on. It may seem anitquated or slow but I normally just arrow through. Now that I have my braille display I just advance at leisure. Anyway, not suggesting you do this, but I was just wondering if, when you focus on individual lines, the extra stuff is still read. Maybe you could copy out some of these lines so we can see what the gibberish actually looks like? That might help.

 

 

 

From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of Adrian Spratt
Sent: August 13, 2019 9:04 AM
To: jaws-users-list@groups.io
Subject: [jaws-users] Sudden gibberish in "say all" with JAWS and Chrome

 

I’ve made no changes overnight to my system, and yet this morning, all of a sudden, JAWS has started interrupting “say all” with frequent bursts of gibberish. For example, it just now verbalized “617 s p a c e” before resuming reading regular text. When I quote a phrase like that, it might not seem like much, but these interruptions are very distracting, in part because it takes me several listens to interpret what’s being said.

 

I first experienced it today on the New York Times website and figured the Times had made yet one more accessibility-challenging website update. However, it’s happening on the second website I’ve visited, one that requires a password to enter.

 

I’m using the latest release of JAWS 2019 along with Windows 10 and, again, Chrome. I’ve rebooted twice to make sure all applications are in synch.

 

My workaround is to copy Website text to Notepad, but I don’t want to have to take this extra step every time.

 

Anyone else encountering this annoyance?

Web site shortcuts on desktop.

Judy Jones
 

Hello, All,

 

I’ve recently updated to Jaws 19, although my issue may not have anything to do with that.

 

I also had problems with Google Chrome crashing, so I restored the settings, as had been suggested in a help forum.

 

Now, however, any of the shortcuts on my desktop to sites just take me to the main Google Chrome page.

 

I have tried deleting and creating new shortcuts, but no changes.  I also tried checking the checkbox on the shortcut creation dialogue that says to open in a window, still no changes.

 

I’ve tried the various On Startup checkboxes, still no changes.

 

Does anyone have ideas for me?  As it is now, I have to type in the total url and can no longer use shortcuts.

 

Judy

“Embrace the day with its mercies and blessings.”

 

emojis in email subject lines

Sandra Streeter
 

Hey, all,

 

Is there a way to make JAWS not speak emojis in the subject line of emails I receive (Outlook 2019, JAWS 2019, Win. 10)? they’re extremely distracting. Thanks!

 

 

 

Sandra

 

The gift of mental energy comes from God, the supreme being and if we concentrate  our thoughts on this truth we get into harmony with this great power.

(Nikola Tesla)

 

Re: Free antivirus programs and Jaws.

JM Casey
 

If you have Windows 10 1809 or later, and your system supports it, it will be turned on.

 

From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of Mr. Ed
Sent: August 16, 2019 7:50 PM
To: jaws-users-list@groups.io
Subject: Re: [jaws-users] Free antivirus programs and Jaws.

 

Hi,

I might have miss this but how do you make sure this is turned on?

Mr. Ed

 

From: jaws-users-list@groups.io [mailto:jaws-users-list@groups.io] On Behalf Of Jason White via Groups.Io
Sent: Friday, August 16, 2019 5:39 PM
To: jaws-users-list@groups.io
Subject: Re: [jaws-users] Free antivirus programs and Jaws.

 

Memory integrity protection uses virtualization hardware in the CPU to protect code in the operating system kernel from malicious modification. That, at least, is what I understand from the documentation.

 

It’s part of Microsoft’s strategy to make life much more difficult for malware authors, and therefore safer for users.

 

From: <jaws-users-list@groups.io> on behalf of Glenn / Lenny <glennervin@...>
Organization: Home
Reply-To: <jaws-users-list@groups.io>
Date: Friday, August 16, 2019 at 09:47
To: <jaws-users-list@groups.io>
Subject: Re: [jaws-users] Free antivirus programs and Jaws.

 

Re: Free antivirus programs and Jaws.

Mr. Ed
 

Hi,

I might have miss this but how do you make sure this is turned on?

Mr. Ed

 

From: jaws-users-list@groups.io [mailto:jaws-users-list@groups.io] On Behalf Of Jason White via Groups.Io
Sent: Friday, August 16, 2019 5:39 PM
To: jaws-users-list@groups.io
Subject: Re: [jaws-users] Free antivirus programs and Jaws.

 

Memory integrity protection uses virtualization hardware in the CPU to protect code in the operating system kernel from malicious modification. That, at least, is what I understand from the documentation.

 

It’s part of Microsoft’s strategy to make life much more difficult for malware authors, and therefore safer for users.

 

From: <jaws-users-list@groups.io> on behalf of Glenn / Lenny <glennervin@...>
Organization: Home
Reply-To: <jaws-users-list@groups.io>
Date: Friday, August 16, 2019 at 09:47
To: <jaws-users-list@groups.io>
Subject: Re: [jaws-users] Free antivirus programs and Jaws.

 

Re: Sudden gibberish in "say all" with JAWS and Chrome

JM Casey
 

Not me, so far, but I wonder, is this only happening with ‘say all”?

Say all is something I hardly ever use unless I walk away from the computer and just have my bluetooth headphones on. It may seem anitquated or slow but I normally just arrow through. Now that I have my braille display I just advance at leisure. Anyway, not suggesting you do this, but I was just wondering if, when you focus on individual lines, the extra stuff is still read. Maybe you could copy out some of these lines so we can see what the gibberish actually looks like? That might help.

 

 

 

From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of Adrian Spratt
Sent: August 13, 2019 9:04 AM
To: jaws-users-list@groups.io
Subject: [jaws-users] Sudden gibberish in "say all" with JAWS and Chrome

 

I’ve made no changes overnight to my system, and yet this morning, all of a sudden, JAWS has started interrupting “say all” with frequent bursts of gibberish. For example, it just now verbalized “617 s p a c e” before resuming reading regular text. When I quote a phrase like that, it might not seem like much, but these interruptions are very distracting, in part because it takes me several listens to interpret what’s being said.

 

I first experienced it today on the New York Times website and figured the Times had made yet one more accessibility-challenging website update. However, it’s happening on the second website I’ve visited, one that requires a password to enter.

 

I’m using the latest release of JAWS 2019 along with Windows 10 and, again, Chrome. I’ve rebooted twice to make sure all applications are in synch.

 

My workaround is to copy Website text to Notepad, but I don’t want to have to take this extra step every time.

 

Anyone else encountering this annoyance?