Casey,

Try the below which was sent to me by the VFo support specialist.

If JAWS hangs or fails to    respond and doesn't create the automatic error, you can manually recover and    create a memory dump file using the
following keystrokes:

• For JAWS: INS+WINDOWS Key+F4.

This action forces JAWS to    create a memory dump within a CAB file, shut down, and automatically restart.    It will prompt to send the automatic
error report to Freedom Scientific. In    this case, it is best to choose to not send the report automatically to Freedom    Scientific. Instead, retrieve
all the CAB files that match the time and date    in c:\Users\User Name\AppData\Roaming\Freedom Scientific\Reports\ and    send them via a bug report
with the steps that led up to the problem. Remember    to include details such as your system and OS specifications, your application    version, and so
on. The dumps in these cases can tell us the state of all of    the threads at that moment. If there is anything stuck in a wait state, the    dump should
reveal it

Sadam Ahmed

Hello Sadam.

 

Very curious.

Did you try uninstalling FF yet?

This is my first JAWS 2018 version, installed as of about four days ago, so I have no previous build of jFW to compare my experience to, since FF 57+ did not work with JAWS 18.

 

It is curious that I haven’t come across this issue with NVDA yet, if it is not specifically Jaws related.

Still testing that, I guess.

 

Also strange that the service representative can’t replicate our problem.

 

 

From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of Sadam Ahmed
Sent: September 13, 2018 7:19 PM
To: jaws-users-list@groups.io
Subject: Re: [jaws-users] Firefox 60 and 62 hangs with JAWS -- can we find out more about this problem?

 

 

Yes, I am experiencing this issue, and I am currently emailing back and forth with a tech support rep from VFO.

For me exactly what you describe happens, I have not been able to glean a pattern thus far.

In the last thread, the support agent suggested I uninstall FF and evaluate things after a reinstall.

This problem has suddenly appeared, with the August JAWS patch.

It's really quite annoying and a hit to productivity, as both my bank and cell phone websites work really well with FF, and don't play so nice with Chrome.

The strange thing is if the support specialist is running the same production version of v60 then it should be reproducible.

No luck on that front.

I did do a JAWS repair, which didn't help. This would lead me to conclude that it's something at Firefox's end.

Try the uninstall method suggested above and write back to let us know how you go.

Best,

Sadam Ahmed
    

On 9/14/2018 8:00 AM, JM Casey wrote:

Hello everyone.

 

I’m using Windows 10 and the latest build of JAWS 2018.

 

As has been discussed extensively already, Firefox ESR has now moved to version 60, and the most current version of the browser is version 62, which I am now using. I have not noted much significant difference between versions 60 and 62, from an operational standpoint.

 

In general, Firefox Quantum works nicely with JAWS, and is fast and responsive; certainly much moreso than Internet Explorer. There is one issue however that I keep having, and I am posting to the list to try and figure out:

1.            If others are having the same problem.

2.            2. Can we glean more information about what is causing the problem, in order to see if it can get resolved.

3.            3. To whom do we report this issue – IE, is it a problem for Freedom Scientific to solve, or for Mozilla, or for both working in tandem – or is it, even, just a problem with my setup somehow.

Here is essentially what I have noticed. I have not, so far, been able to duplicate this problem with NVDA, but that doesn't mean it isn't happening there as well -- more input would definitely be welcome from others who use both screen-readers.

               

On some pages, Firefox itself seems to hang while I use JAWS to arrow through the page. I am trying to find a pattern in this and would appreciate some help. Both Firefox 60 and 62 seem to do this. So far I have noticed it on the mobile facebook site (once while arrowing around a youtube link), on Mozilla's own Firefox site (on the help/update and install page, right around the "use this download link" link, which I saw when I had Firefox 60 but which I don't see now that I have 62 -- however I was able to replicate this two or three times)

and on this blog: https://libwww.freelibrary.org/blog/post/3466

The hangs themselves involve a brief period of Jaws unresponsiveness, followed by Firefox itself appearing to stop working. At this point the page can still be navigated, but links will not work, nor will commands like links or headings lists. if I alt-tab away and then come back to the browser, the virtual buffer/cursor will not be active and there appears to be no way to get it to come on. At this point, and also before alt-tabbing away, the Firefox menu bar will not function, and alt-f4 will not close the browser, so the only way to remove the FF window/process is through task manager.

 

So far, again, this only seems to happen while arrowing through a page, and (perhaps) particularly in an area where links appear. Unfortunately this is a method I use often as it lets me read as quickly or slowly as I wish and easily skim through material I find extraneous. On the Mozilla page, I noticed that I could still get to the "use this download link" link using the links list, but each time I tried reading the page and came across the link in its proper context (in the middle of a sentence, in this case), the hang would happen.

 

Does anyone have thoughts, ideas, notions....

Would be nice to see Firefox and accessibility working well in tandem. They seem dedicated to it and even though it has its obvious perks I would honestly still rather use FF than Chrome, most of the time, given the choice.

 

-- 

Yours sincerely, 

Sadam Ahmed 

JAWS certified, 2018  

FaceTime, iMessage & email  

sadam@... 

-- 

Yours sincerely, 

Sadam Ahmed 

JAWS certified, 2018  

FaceTime, iMessage & email  

sadam@... 

Does anyone have specific setting for jaws that makes edge works much better? I mean configuration within jaws that will make the experience better and easy to use jaws.Using jaws 2018 and W10. Thanks.

Holger Fiallo

Question Can I stop jaws from saying entering and exitting navegation. How so? Using current 2018 and W10.

Holger Fiallo

When working with edge you constantly here the this page has so many columns

and so many rolls.

It is a huge headache.

You do not hear that garbage while using IE11.

I mainly use IE 11 for surfing the internet and or taking the advance online

ham radio emergency communication courses that the county wants us now to

take since they'll be changing the frequencies in our areas for the home

based 911 scanners that we enjoy listening to.

So, Microsoft still needs to work the bugs out of edge and what I also don't

like is the mail app is as follows.

Even though Microsoft dropped tech support for WLM in March of either 2017

or 2018.

I still use it for my main mail package.

I've tried out look because it's suppose to be like WLM, but it is tricky.

At least to me.

A ms disability operator recommended that I go out to

www.outlook.com

And try out look from there.

I haven't had the chance to do that just yet with these courses that the

county wants us to take.

But what I like about WLM is the following two features.

1. You can set message rules and or also known as message filters.

So, say I get a letter about JAWS, it will go into the jaws mailbox and my

in box will not over flow with mail.

2. I have two mailboxes with sub mailboxes in them.

Still if I set a rule and or filter the modem and rotter will see the

address and still ship it to the correct mailbox.

I understand that you can do the sub mailboxes but you still can not do the

filters and or rules still not yet.

I've tried out the mail app twice, and had MS tech support link up with me

and install it both times.

The first time I had to roll the clock back and the second time I called and

had them uninstall the mail package.

So there is my opinion on the Mail app, even though I know several blind

people are enjoying the MS mail app.

But I'm going to stay with the WLM mail app until they finally get all of

the bugs worked out of the ms mail app.

Just my two cents on this topic.

Ron U.S. ham Radio Station KR3DOG-PA-WCECTM

Which stands for:

Pennsylvania West County Emergency Com-Tree Manager.

Hi
  Could someone please tell me the number for Jaws?  I know it's not Jaws but.c.c.c.  Thanks


Marsha