Re: Fix For Adobe Issue

Rebecca Lineberger

Well, it would have helped if it had said somewhere that we were in protected view!  LOL.  Then we would have known what to look for in the menu, as we do in MS Word.  Everything works beautifully till they put in an update to fix something else.  Smile. 

From: [] On Behalf Of Melissa Hambleton via Groups.Io
Sent: Tuesday, March 12, 2019 5:02 PM
Subject: Re: [jaws-users] Fix For Adobe Issue


Thank you Rebecca for this information and taking the time to call tech support.


I tried it out and its perfect now! All the files I have that once read before are reading now with JAWS.




From: [] On Behalf Of Rebecca Lineberger
Sent: Tuesday, March 12, 2019 11:50 AM
To: JAWS Users List <>
Subject: [jaws-users] Fix For Adobe Issue


OK, here it is.  I called tech support.  Smile.

Adobe did something that Broke JAWS, as he said, but it’s easily fixed.

Open Adobe, either from the icon on your desktop, or from the start menu.

Press control-k.

Press s till you hear

Security enhanced.

There is a checkbox that says,

Enable protected mode at startup.  It’s checked.  Press the spacebar to uncheck it.

Tab to OK.

Tab to OK again.

Now it works as it should.

I’d gone into this menu when I was trying to find a solution, but I did not go to security enhanced.  That’s why we have tech wizards!






A mind is like a parachute.  It doesn't work if it isn't open.


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