Re: JAWS 2019 saying 'blank' when there are words on the screen

Adrian Spratt
 

Exactly. I hope you'll write to Vispero: support@...

-----Original Message-----
From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of chris judge
Sent: Wednesday, November 28, 2018 3:44 AM
To: jaws-users-list@groups.io
Subject: Re: [jaws-users] JAWS 2019 saying 'blank' when there are words on the screen

I'm having the same issue in ms word 2016, to the point where I have to unload 2019 and switch back to 2018 to get the job done. Annoying is tan understatement.

-----Original Message-----
From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of Adrian Spratt
Sent: November 27, 2018 7:01 PM
To: jaws-users-list@groups.io
Subject: Re: [jaws-users] JAWS 2019 saying 'blank' when there are words on the screen

Ann, I've just posted a reply to Mike rogers that is what I'd also say to you. I find this kind of problem, especially in Word 2016, extremely disruptive.

-----Original Message-----
From: jaws-users-list@groups.io <jaws-users-list@groups.io> On Behalf Of Ann Byrne
Sent: Tuesday, November 27, 2018 5:37 PM
To: jaws-users-list@groups.io
Subject: [jaws-users] JAWS 2019 saying 'blank' when there are words on the screen

Sometimes, certainly not always, when I open a document or enter a new screen, JAWS says 'blank, blank, blank" as I arrow down. I cannot select the text on the screen. Both Narrator and NVDA will read the text, but until I unload/reload JAWS, nada. Is this a problem for anyone else? Is there a setting to change. It has happened with Firefox, with Research It, with Word. But only intermittently, and I do know how to work around it.
Is there a way to prevent this not very interesting event?

Thx,

Ann

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