Re: Firefox 60 and 62 hangs with JAWS -- can we find out more about this problem?
JM Casey <crystallogic@...>
toggle quoted messageShow quoted text
I think those are two different things. An FS tech might do a tandem session if there is a problem. I wouldn’t really expect Mozilla to do this, but they do have an extensive troubleshooting/support page available from the help menu. Haven’t looked at it much yet though.
From: email@example.com <firstname.lastname@example.org> On Behalf Of wayne smith
Sent: September 13, 2018 10:00 PM
Subject: Re: [jaws-users] Firefox 60 and 62 hangs with JAWS -- can we find out more about this problem?
Where do you go for the Firefox support and tandom?
I haven’t yet reached out to firefox support, mostly because I want to see if others can verify that this problem is happening elsewhere, or if I can gather more data to give to them about why this is happening and under what circumstances.
Do you have a specific contact that I should get in touch with, or should I just write to whatever e-mail address is on the support page?
I just had the problem again while tabbing around on the facebook mobile site, but it actually seemed to be different this time; a general sluggishness of the browser that was causing my system to “lag”, which eventually had the same result – firefox not being accessible via JAWS virtual buffer, and not closable in the normal fashion. Once I did close FF, the system attained an acceptable response time once again.
I wonder if this is somehow similar to the memory hoggage and multiple instances spawning reported by people using Chrome?
I only saw one firefox instance running in process explorer, though.
I did just reinstall Firefox v60.
The support specialist actually did a remote tandem with me, and could not reproduce.
Have you reached out to Firefox support?
I was on a conference call with Jamie one of their lead accessibility managers on Wednesday night and did mention it to him, but without being able to make the issue happen on command, it's going to be bit tricky.
The VFO product expert did suggest updating sound drivers.
Try that and write back to the list.
He also said I could try the public beta of JAWS 2019, but I understand that you don't have a SMA in place, so that's not an option.
Do check for sound driver updates as per his suggestion.
On 9/14/2018 9:40 AM, JM Casey wrote:
JAWS certified, 2018
FaceTime, iMessage & email