I am using the latest version of JAWS 2019, with Microsoft Office 365 on a WINDOWS 10 Lenovo Yoga 530 Two-In-One Laptop. I believe that the WINDOWS 10 Build is Version 1809.
Whilst most of the Office 365 apps work brilliantly with JAWS, I have an issue with EXCEL. When I open an existing workbook, or choose to start with a blank workbook, JAWS announces the cell reference, with any cell contents, when they come up, as expected. If I use the arrow keys, to move to an adjacent cell, that is also read with any relevant content. If I then use the arrow keys again, everything goes silent and I can arrow around the sheet as much as I will, without any feedback from JAWS. This issue happens consistently. If I access the ribbon etc, that is spoken fine, however, when I go back to the sheet itself, nothing is verbalised.
I have not changed any JAWS settings, in respect to EXCEL and am bewildered why this issue is present. I use another Lenovo laptop model at work and do not have any issues, albeit I am still using WINDOWS 7 there.
I have written to VFO and am still awaiting a response a week later.
Has anyone came across this issue and, if so, were you able to fix it, either permanently or by finding a workaround?
Many thanks in advance, for your feedback. I am based in Scotland, United Kingdom.
With Kind Regards,
Technology Analyst / Co-Chair, Enable Network
Digital Servicing Readiness Team
Channel & Digital, Innovation & Change.
Working from home, on Wednesday, 24th July.
0141-958-5346 or 07954-403269
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