can't control + right arrow in Outlook 2013

Glenn / Lenny

A friend has Jaws, Outlook 2013, and Windows 10.
Her eMail has just started not allowing her to use control + right arrow through words in eMail.
I had her try insert + 6 on the number pad and try maximizing the eMail program and the message window, but those ideas did not help.
Any ideas?

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