Well. keep it mind friends. whenever you uninstall anything from
your computer few files of that software are still remain in your
computer registry. in order to completely remove the files you
need to clean up your registry too. if you are not experience with
registry configuration then you must use any software which
provides you advance uninstall rather then using windows native
7/6/2019 8:13 AM, Loy wrote:
Glad you got it working. In my
case Microsoft disability desk worked on my computer remotely
on three different occasions, a total of over 6 hours. Then
they got a more advance tech person and he is the one who told
me to reset the computer and everything worked after that.
----- Original Message -----
Sent: Friday, July 5, 2019
Subject: Re: [jaws-users]
Help with jaws. This is urgent.
Hello Loy and mike, thank you both for
your responses. I had to reset the computer twice but the
last time I installed jaws it came up working.
There must have been something in the
files causing the problem because the second time I removed
everything and that finally did the trick so thank you both
very much and you can bet that will be a lesson not soon
When you did this, did you do the keep
files, or remove everything?
I had a
similar problem not with JAWS but with installing
Office. Microsoft disability desk tried for several
hours to get it installed but no go. This happened right
after updating to Windows 10 1903. Finally I did a reset
of windows and after that all went as it should. I
installed Office in a few minutes. I think something
happened with the first upgrade to 1903 and the reset
Original Message -----
Sent: Friday, July 5, 2019
Subject: [jaws-users] Help with
jaws. This is urgent.
was working well Wednesday night and I shut it down and
when I restarted it yesterday all sound was dead.
running windows 10-1809 and the jaws latest June update. I
have called Microsoft support 6 times already they did all
the troubleshooting they could and still no sound but
everything showed that it was working except the sound
service was dead. Finally they updated my computer to 1903
and then I had sound again but I can’t get jaws to run on
it no matter what I do. I can run narrator fine now I have
uninstalled jaws and all the programs associated with it
and Microsoft even cleaned the registry and we have re
installed jaws several times and even tried a jaws repair
but jaws comes up and says there are missing files please
re install this program. I
freedom scientific support and got no help there. I would
like to know if anyone else has had this problem and if so
what did you do to fix it.
I have done
all I can to fix this and I am still stumped, if anyone
can help me with this I would really appreciate it very
With best regards,