Re: Status update: Outlook calendar issue
Van Lant, Robin
Thanks for the call to action. I have really disliked the way JAWS reads the Outlook calendar. I was so used to the little special appointment dialog that Window Eyes offered. If I really want to skim my calendar, I pull it up on my iphone, since my work calendar is synced there and that allows me to much more efficiently look ahead at my appointments. I really dislike that JAWS tries to tell me how many appointments are on a day, as I find it very confusing and I am probably experiencing what you are experiencing, but just hadn’t tried to articulate it.
I will get some notes together and call this into Vispero, too.
Using Windows 10, JAWS 2019, Office 365
Robin Van Lant
From: firstname.lastname@example.org <email@example.com> On Behalf Of Ken Chernack via Groups.Io
Sent: Friday, June 28, 2019 1:39 PM
To: io JAWS Users List <firstname.lastname@example.org>
Subject: [jaws-users] Status update: Outlook calendar issue
Many months ago, I spoke to the Tech Support folks at The Sparrow and then wrote an entry to this list.
A few replies said… thanks, keep us posted.
Okay, consider this email a call to action… grassroots CUSTOMER (that's YOU and me) support/turmoil.
The problem: due to a bug in Jaws Outlook 2016 (and probably other supported versions) does not give correct schedule information in day and month formats.
I am using latest Jaws 2019 and Windows10 products.
I had to update from Outlook 2010 to 2016 for them to talk to me about this issue.
The Sparrow acknowledges the issue and has given it a priority 3.
I have waited 4 to 6 months for a correction. Nothing timely happens on priority 3 problems.
My calendar has become just about worthless.
I hear 8 appointments and there are 2…. I hear 13 appointments for the day and there are 3, I hear 5 appointments and there are 0 appointments.
I have lost my patience.
As they say at Joe's Garage, "the wheel that squeaks the loudest gets greased and repaired!"
Do you have this problem and have been passively sitting around ignoring it?
Stop. Call Tech Support and complain, complain, complain.
I just made that phone call…. had a productive discussion and am now writing this note.
Tell them that the tracking number is -
"The key tracking number in our development database on your multiple appointment issue is:
Let's get some action.
Let's get Outlook Calendar working correctly.
Thank you for your anticipated cooperation..
This communication may contain privileged and/or confidential information. It is intended solely for the use of the addressee. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing or using any of this information. If you received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. This communication may contain nonpublic personal information about consumers subject to the restrictions of the Gramm-Leach-Bliley Act. You may not directly or indirectly reuse or redisclose such information for any purpose other than to provide the services for which you are receiving the information.
127 Public Square, Cleveland, OH 44114