trapped in submenus


Don Raikes
 

Hi,

 

I am running jaws version 2019.1906.10.400 on windows 10 pro version 1809 and prior to today version 1803.

 

Whenever I access a menu that has a submenu, I am automatically forced down into the submenu and can’t get out. 

 

I assumed it was JAWS doing it because of the whole virtual ribbon mode, but it doesn’t matter whether I have virtual ribbon menu checked or not for the application.

 

When I am in the submenu, if I press left arrow, jaws announces the name of the menu item with the submenu, but doesn’t get me out of the submenu. Alt+left arrow has the same effect.

 

This happens in all kinds of applications except for thos with the actual virtual ribbon menus like word and excel.

 

For example, I set jaws to only show in the system tray, but when I use insert+j to access the jaws menus, I am stuck down in the tandem submenu and can’t move back up to get to the options menu.

 

Any suggestions would be greatly appreciated.

 

Thanks,

Don

 

--
Thanks, Donald

Accessibility, like security, is better when built-in from the beginning rather than bolted on at the end.


Oracle
Donald Raikes | Accessibility Specialist
Mobile: +15202717608 | VOIP: +15205744033
Oracle Accessibility Program Office
| Tucson, Arizona

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