trapped in submenus

Don Raikes



I am running jaws version 2019.1906.10.400 on windows 10 pro version 1809 and prior to today version 1803.


Whenever I access a menu that has a submenu, I am automatically forced down into the submenu and can’t get out. 


I assumed it was JAWS doing it because of the whole virtual ribbon mode, but it doesn’t matter whether I have virtual ribbon menu checked or not for the application.


When I am in the submenu, if I press left arrow, jaws announces the name of the menu item with the submenu, but doesn’t get me out of the submenu. Alt+left arrow has the same effect.


This happens in all kinds of applications except for thos with the actual virtual ribbon menus like word and excel.


For example, I set jaws to only show in the system tray, but when I use insert+j to access the jaws menus, I am stuck down in the tandem submenu and can’t move back up to get to the options menu.


Any suggestions would be greatly appreciated.





Thanks, Donald

Accessibility, like security, is better when built-in from the beginning rather than bolted on at the end.

Donald Raikes | Accessibility Specialist
Mobile: +15202717608 | VOIP: +15205744033
Oracle Accessibility Program Office
| Tucson, Arizona

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