I am running jaws version 2019.1906.10.400 on windows 10 pro version 1809 and prior to today version 1803.
Whenever I access a menu that has a submenu, I am automatically forced down into the submenu and can’t get out.
I assumed it was JAWS doing it because of the whole virtual ribbon mode, but it doesn’t matter whether I have virtual ribbon menu checked or not for the application.
When I am in the submenu, if I press left arrow, jaws announces the name of the menu item with the submenu, but doesn’t get me out of the submenu. Alt+left arrow has the same effect.
This happens in all kinds of applications except for thos with the actual virtual ribbon menus like word and excel.
For example, I set jaws to only show in the system tray, but when I use insert+j to access the jaws menus, I am stuck down in the tandem submenu and can’t move back up to get to the options menu.
Any suggestions would be greatly appreciated.
Accessibility, like security, is better when built-in from the beginning rather than bolted on at the end.