Re: Issue with Zoom meetings and JAWS 2019 latest build


I joined a zoom meeting yesterday and was able to activate video with no problem. I just clicked on the link in the e-mail message I got for the meeting.


From: <> On Behalf Of Christopher Sabine, ONH Consulting
Sent: Thursday, June 6, 2019 3:45 PM
Subject: [jaws-users] Issue with Zoom meetings and JAWS 2019 latest build


Hello all. Has anyone joined a video meeting with the Zoom platform while using JAWS? I tried to join a meeting this morning using Zoom on a Windows 10 PC running the latest build of JAWS 2019. The other person activated their video, when I activated the button to turn on my video in the app, however, the app stopped responding. I was able to maintain audio for a while after, and the other person told me he received an error message on his end about a poor Internet connection on my end. I wasn’t able to close the app without restarting my PC or using Windows Task Manager. The problem does not occur with audio only meetings. This happened two separate times this morning while I was trying to access this meeting. I was also running Google Chrome which is my default browser and Outlook 2016, but I’m posting to the list as I suspect this might be related to JAWS. Anyone run into this issue and know of a workaround?


Thanks in advance.



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