Re: JAWS not reading Adobe Acrobat Reader DC documents

Annette Carr

Two weeks ago I ran into the same problem where Adobe stopped reading documents that I know worked in the past.  Then the same thing happened at work.  Vispero/FS Support provided with the following 3 pieces of information.  The directions in the 2nd item says it is for Edge, but it worked with IE11.  The 3rd set of instructions mentions something about “App Container”, and I could not find a setting with a name that match up with it.  For now all seems to be well.  Information is below my name.






Thank you for contacting Vispero™ Technical Support. Our Vispero™ products will read Portable Document Files, also known as PDF files, that are displayed in the adobe Acrobat Reader program. The following web site describes how PDF files are created. It also explains why some Adobe files may not read, if they have not been designed to be accessible.


Likewise, the following link will take you to a Technical Support Notice, (TSN), which describes how to have PDF files open in the Adobe Acrobat Reader in Windows 10, as opposed to being opened in Microsoft Edge.


Finally, sometimes there are settings in the Adobe program which prevent a PDF file from being read correctly. When this happens, the Adobe Reader is using a set of security options called Sandbox Protections. The purpose of these settings is to put PDF documents that are potentially malicious into a restricted environment where they cannot run executable files or change registry settings. These options can be accessed with these steps:


1.            Open Adobe’s Edit menu and choose Preferences.


2.            In the Preferences dialog, select the Security (Enhanced) category.


3.            Make certain that the option Enable Protected Mode at startup is unchecked. When this option is turned off, JAWS should be able to read the document. By default, it is on.


4.            Next make certain that the option to Run in AppContainer is also unchecked.


5.            Lastly, the Adobe Reader will need to be restarted after changing these options.


From: <> On Behalf Of Tom Fairhurst
Sent: Friday, May 31, 2019 9:41 AM
Subject: Re: [jaws-users] JAWS not reading Adobe Acrobat Reader DC documents


Sounds like we have this one fixed. However, I had a document in which I had to go into Properties and click an unblock button. It’s just something else to look for.


From: <> On Behalf Of JOHN RIEHL via Groups.Io
Sent: Friday, May 31, 2019 4:42 AM
Cc: 'Vispero Technical Support' <support@...>; Larry Lynn <lhlynn@...>
Subject: [jaws-users] JAWS not reading Adobe Acrobat Reader DC documents



I have Adobe Acrobat Reader DC on my new windows-10 computer using the latest version of JAWS. My memory is that, when we tested Adobe a couple of months ago I was able to open and read a .pdf document.

Now, when I open a .pdf document using Adobe Acrobat Reader DC, the keyboard seems to be disabled and JAWS does not read the document. I’m unable to arrow around the screen using my keyboard. Interestingly, my friend, who helped me set up the computer, is able to maneuver around the screen using Quick Assist (he’s remoted into my computer) and is able to see documents on the screen.

This behavior is not document specific and is making it impossible for me to read important (to me) .pdf documents.

Any assistance would be appreciated. Thanks.



Ps If there is an alternative  program to Adobe that will let me successfully read and convert .pdf documents to Word, I’d love to hear about it.


Join { to automatically receive all group messages.