Re: Serious problems with jaws 2019.1904 and win 10?

Ann Byrne

I first used the auto-update. when that failed I downloaded the program from FS. this gave me a repair option, but the repair failed.

At 04:18 PM 5/10/2019, you wrote:
Hi Ann,

Did you download the update file and run it from your computer, or did you use the Jaws automatic update notify option? If you used the auto notifier, try downloading the executable installer with the link below and running it from your computer

Below is the direct download link for todays release of build J2019.1904.60 and what's new in this release.

32 & 64 bit:


Enhancements in JAWS 2019.1904.60 (April 2019)
The following is a list of improvements made in JAWS 2019 between the March 2019 update and the April 2019 update.

To download the latest release, visit the
Downloads web page.
You must be logged on as an administrator to install this software.

Improved Heading Navigation When Using the Numbers Row

For years, users have been able to use 1 through 6 on the numbers row to move to specific heading levels on web pages. For instance, 1 for level 1 headings,
2 for level 2 headings, 3 for level 3 headings, and so on. However, this type of navigation only allowed you to move to headings equal or lower than the
level you were trying to move by. For example, if you attempted to move to a level 3 heading, but the very next heading was a level 2, JAWS would announce:
"No more headings at level 3 in this section," and would not move past the level 2 heading.

Beginning with the April 2019 update, you can now move to any given heading level on a page and if it is under a different higher precedence heading, the
immediately higher precedence heading will be read so you know that the new heading belongs to a different section. For example, if you attempt to move
to a level 3 heading which causes you to jump past a level 2 heading, JAWS will announce the level 2 heading prior to announcing the level 3 heading so
you know you have moved into a new section. You can also choose to have JAWS play a sound to indicate when you move into a new section or you can switch
back to the prior behavior which restricted heading navigation to the current section.

To configure how JAWS navigates headings when using the numbers 1 through 6, open Settings Center (INSERT+6 on the numbers row), type "heading" into the
Search edit box, select the "Heading Navigation Using 1-6" option, and then use the SPACEBAR to choose the setting you want. Alternatively, open Quick
Settings (INSERT+V) from your browser and configure the "Heading Navigation" setting.

Support for MathType Content When Reading in Office 365 Word Documents

You can now use JAWS or Fusion to read and study math problems in Word documents created using the MathType software from Design Science. To use this feature,
you must do the following:

• Make sure you are running the April 2019 release of JAWS or Fusion along with Microsoft Word from Office 365.
• Install MathType from
and activate the software as a trial or actual license.
• In Settings Center, make sure the "Use Accessibility Driver for Screen Capture" check box is selected.

When you encounter a math equation or formula in a document, JAWS reads the problem and then says "Math Content." You can then press INSERT+SPACEBAR followed
by EQUALS to open the JAWS Math Viewer so you can study the equation in greater detail.

Once the Math Viewer is opened, you can navigate individual parts of an equation like variables, terms, coefficients, exponents, etc. As you navigate to
the various components, pressing DOWN ARROW will let you drill down into and navigate within that level of the equation using LEFT and RIGHT ARROW. Pressing
UP ARROW will move you back to the prior level. In addition, if you have a Braille display and JAWS is set to United States English or Unified English
Braille Grade 1 or Grade 2, the math equation or formula will be displayed in Nemeth Braille. Pressing ESC will close the Math Viewer and return to the

See our
MathType Sample Demonstration document
for examples of how JAWS and Fusion can enable students to access math content.

Visit the
Design Science
website for more details about MathType.

Easy Access to Answer or Disconnect From a Skype Call Using the Desktop Application Version 8.42 or Higher

In Skype for Desktop 8.42 and later, JAWS or Fusion now provides keystrokes for answering or disconnecting a call from any application as well as moving
focus into the Skype main window. Note that these keystrokes are only available in the Skype for Desktop application. They will not work in the Skype for
Windows 10 universal app from the Microsoft store or the Skype for Business app.

To answer an incoming call, press INSERT+SPACEBAR, y followed by UP ARROW. To disconnect from a call, press INSERT+SPACEBAR, y followed by DOWN ARROW.
To move focus directly into the Skype window, press INSERT+SPACEBAR, Y followed by S.

Other Changes
• When performing the monthly updates of JAWS, ZoomText, and Fusion, the shortcut keystroke on the Desktop Icon used to launch the application, will no
longer be removed during the update process.
• JAWS now offers localizations for Swedish and Italian when performing a full install.
• In the Amazon Kindle app, JAWS and Fusion now supports reading and navigating inside tables.
• Resolved an issue where you could not use the keyboard to interact with the controls in the Display Options dialog box in the Amazon Kindle app.
• If Track Changes is turned on in a Word document, you can now use INSERT+SHIFT+R to list revisions in footnotes, endnotes, and comments in addition to
the main document. Note that this command only lists revisions in the currently active pane. For example, pressing INSERT+SHIFT+R from the Document pane
will list revisions in the main document while pressing this keystroke from within a footnote will only list revisions found in footnotes.
• If a word document contained more than 150 revisions, resolved an issue where the number of revisions was not being reported correctly when using INSERT+SHIFT+R.
• The "Document and Web Pages Automatically Read When Loaded" option in Settings Center is now enabled by default in PowerPoint. When you start a presentation
and move to the next or previous slide, JAWS automatically begins reading the current slide.
• In Excel, JAWS and Fusion now indicates in both speech and Braille if a cell contains a data type.
• Resolved an issue where pressing INSERT+E was not announcing the default button in a Chrome dialog box.
• Addressed a reported issue where the aria-required attribute was not being indicated as expected in Internet Explorer while navigating with the Virtual
• Addressed reported issues where JAWS and Fusion was not consistently reading elements that use the aria-describedby" or title attributes while tabbing
through a page.
• If you are inside a table in a Google Docs document and you press INSERT+SPACEBAR, Q to activate the Quick Nav mode, you can now use the ARROW keys to
move to each cell. You can also use CTRL+UP/DOWN ARROW to move to the top or bottom of the current column, CTRL+LEFT/RIGHT ARROW to move to the beginning
or end of the current row, and CTRL+HOME/END to move to the beginning or end of the table.
• For users of the Focus Blue Braille Display, you can now press a Selector button along with the Left or Right NAV Mode button to toggle speech on or
off for the corresponding NAV Rocker. When enabled, JAWS will speak as you scroll by line, sentence, or paragraph. This setting is off by default for both
NAV Rockers.
• Added additional information to installer error messages such as when you include an invalid language code when using the /language command line argument.
• You can now press INSERT+F8 in the Skype for Desktop application to display a list of JAWS keystrokes specific to Skype. You can then select the action
you want to perform and press ENTER.
• The "Prompt to Confirm when Exiting JAWS" option has been added to the Run JAWS Settings page of the Startup Wizard.
• When using Braille in a WPF (Windows Presentation Foundation) app, JAWS now includes the name and type of the current window on the braille display to
make it easier for Braille users to know when a new window opens.
• In Microsoft Teams, addressed issues with reading chat messages as well as removed extra speech that was heard when attempting to join a meeting.
• Added necessary changes to JAWS to support Gaaiho Doc, Nuance Power PDF, and Nuance Power PDF once these products are released by Nuance.
• Improved how JAWS reads incoming text when connected to remote sites using SecureCRT or other SSH software such as Windows TelNet.
• Added support for the latest Remote Desktop Terminal Services client from Microsoft.
• Due to issues with the Weather Research It lookup source, it will no longer appear in the Research It dialog box (INSERT+SPACEBAR, R) by default until
a solution is found. In addition, the Amazon Product Search lookup source has also been removed due to ongoing issues which we are continuing to investigate.


Take care. Mike. Sent from my iBarstool. Go Dodgers!
I don't know the key to success, but the key to failure is trying to please everybody.
----- Original Message -----
From: <>Ann Byrne
To: <>
Sent: Friday, May 10, 2019 1:23 PM
Subject: Re: [jaws-users] Serious problems with jaws 2019.1904 and win 10?

Windows 10; Office 365; JAWS latest update.
The update on my work computer failed, with a
message about the jfw.exe file--which message I
can't remember. I tried repairing JAWS2019 to no
avail. then I tried to uninstall it, but that
fails also. So at work I am running JAWS 2018.
At 10:15 AM 5/10/2019, you wrote:
OK good to know, Thanks Mike.

Leo, AKA Literophilus

"The true purpose of art was not to create beautiful objects, he discovered.
It was a method of understanding, a way of
penetrating the world and finding oneâ?Ts place in it.} Paul Auster.

El 10/05/2019 a las 7:41, Mike B escribió:

Hi Lev,
The sound problem you're talking about is in
Windows 10 and how it removes the factory
soundcard driver for some soundcards and
replaces it with a generic driver when doing an
operating system update. This problem is
supposed to be corrected in a cumulative update
or major update for Windows 10 if it hasn't been already fixed.

Take care. Mike. Sent from my iBarstool. Go Dodgers!
I don't know the key to success, but the key to
failure is trying to please everybody.
----- Original Message -----
Sent: Friday, May 10, 2019 6:04 AM
Subject: Re: [jaws-users] Serious problems with jaws 2019.1904 and win 10?

Actually, I forgot mentioning that, but some
folks pointed out problems with the audio as
well although I canâ?Tt tell for sure that is
exactly the same problem because they didnâ?Tt go on details.

On the other hand, I donâ?Tt have a solution to your problem.


Visit my blog:

Do me a favor and inspire me...
LiterophilusEl 10/05/2019 a las 6:52, Robert Byers escribió:

I am having a problem where I can be working
away, or if I leave the computer for a while.

My volume drops to a level I can hardly
hear. The only way to fix this, is to
unload jaws and restart the program.

Changing the volume in Volume control makes no difference.

Any clues? please.


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