just told you to download the program from the website before I could get the
below instructions out to you. If downloading the program resolves the
issue for you, then great, but if not, read the instructions below. They
come under the category, “Who knew?”
I tried to install the latest JAWS update, I had a problem with Microsoft
blocking the installation, but at least Microsoft was gracious enough to tell
me why. I’d downloaded the update from the Vispero website, so I got an
error message instead of a computer crash.
of using JAWS to bring in the update, go to the JAWS download
l and arrow down once, or just tell JAWS to find the
enter on the download link and tell your browser to save the program, not to
run it. I use Chrome, so it just goes into the downloads
it comes in, go to your downloads folder and find the JAWS 2019
as I did, you get a friendly message from Microsoft saying that JAWS is not a
Microsoft verified app, press alt-f4 and go back into the downloads
time, instead of pressing enter, press alt-enter and arrow up to
until you land on
will tell you that the checkbox is unchecked.
the spacebar to check the box, and tab to okay.
when you press enter on the JAWS update, it will install as
Microsoft Disability Desk says that this is just something Microsoft does, on
a totally random basis.
told Vispero about the fix, since their techs had not yet encountered this
your issue is different from the above, call Vispero and let the techs help.
firstname.lastname@example.org [mailto:email@example.com] On Behalf Of
Sent: Wednesday, May 08, 2019 12:16 PM
Subject: [jaws-users] JAWS locking up on
I have just now
tried to update JAWS 2019 with the automatic update using Windows 10. Says
it's downloading and then locks up my computer on the install screen, which
reads empty. I can't do anything with the computer, leave the window, close it
or even restart or shut down my computer without going to power and selecting
restart anyway after getting a message that the update is blocking my
The update went
very well on my Windows 7 computer, so what could be causing this and how can
I update JAWS without locking the computer?