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Updating Issue

Patrick Maloney #5429 I am currently running FH version 7.0.11. I believe the latest version is 7.0.15. When I click on 'Check for Updates', I get a message 'Unable to determine whether new updates are available. Please try again later.' This message has been appearing for some days now. Could anyone suggest why this might be happening? Thanks in advance. Patrick
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BillH <bhtemp99@...> #5430 Patrick, I can't be of much help determining why you are getting this message. In case you are not aware, you can always download the latest version from https://www.family-historian.co.uk/install7. Bill On 9/5/2022 at 4:18 PM, Patrick Maloney wrote: toggle quoted message Show quoted text I am currently running FH version 7.0.11. I believe the latest version is 7.0.15. When I click on 'Check for Updates', I get a message 'Unable to determine whether new updates are available. Please try again later.' This message has been appearing for some days now. Could anyone suggest why this might be happening? Thanks in advance. Patrick
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Patrick Maloney #5431 Thanks, Bill. I may have to do that. Patrick On 06/09/2022 00:24, BillH wrote: toggle quoted message Show quoted text Patrick, I can't be of much help determining why you are getting this message. In case you are not aware, you can always download the latest version from https://www.family-historian.co.uk/install7. Bill On 9/5/2022 at 4:18 PM, Patrick Maloney wrote: I am currently running FH version 7.0.11. I believe the latest version is 7.0.15. When I click on 'Check for Updates', I get a message 'Unable to determine whether new updates are available. Please try again later.' This message has been appearing for some days now. Could anyone suggest why this might be happening? Thanks in advance. Patrick
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Patrick Maloney #5476 I followed the link Bill gave, then clicked on the tab for Latest Free Update. There it tells me to click on the Help item in FH then 'Check for Updates'... I'm going in circles. Did I go to the wrong place? Is there another way to get updates or am I stuck with 7.0.11 forever? Thanks, Patrick On 06/09/2022 00:24, BillH wrote: toggle quoted message Show quoted text Patrick, I can't be of much help determining why you are getting this message. In case you are not aware, you can always download the latest version from https://www.family-historian.co.uk/install7. Bill On 9/5/2022 at 4:18 PM, Patrick Maloney wrote: I am currently running FH version 7.0.11. I believe the latest version is 7.0.15. When I click on 'Check for Updates', I get a message 'Unable to determine whether new updates are available. Please try again later.' This message has been appearing for some days now. Could anyone suggest why this might be happening? Thanks in advance. Patrick
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Richard Scantlebury #5477 Patrick just on “check for updates” under the help tab as I just have done no issues nor problems As simple as that Best wishes and Kind regards Rich Scantlebury In global pursuit of Scantleburys & Skentelberys for a one name study - 3209 http://scantlebury.one-name.net/ https://www.flickr.com/photos/richscats/ toggle quoted message Show quoted text From: family-historian@groups.io <family-historian@groups.io> On Behalf Of Patrick Maloney Sent: Sunday, 11 September 2022 14:23 To: family-historian@groups.io Subject: Re: [family-historian] Updating Issue I followed the link Bill gave, then clicked on the tab for Latest Free Update. There it tells me to click on the Help item in FH then 'Check for Updates'... I'm going in circles. Did I go to the wrong place? Is there another way to get updates or am I stuck with 7.0.11 forever? Thanks, Patrick On 06/09/2022 00:24, BillH wrote: Patrick, I can't be of much help determining why you are getting this message. In case you are not aware, you can always download the latest version from https://www.family-historian.co.uk/install7. Bill On 9/5/2022 at 4:18 PM, Patrick Maloney wrote: I am currently running FH version 7.0.11. I believe the latest version is 7.0.15. When I click on 'Check for Updates', I get a message 'Unable to determine whether new updates are available. Please try again later.' This message has been appearing for some days now. Could anyone suggest why this might be happening? Thanks in advance. Patrick
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Mike Tate #5478 The link https://www.family-historian.co.uk/install7 takes you straight to the FH V7 download page. There is no need to click on any tab. The page is titled ‘Install Family Historian 7’ and has its own ‘Step 1 – Download and Install’ section with a Download “Family Historian 7” large green button.
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Mike Tate #5479 Yes, Rich, that can work but is not always reliable. If you should ever need to re-install that specific version of FH (not some later version) do you have the downloaded installation .exe file? I suspect not unless you have discovered where it gets downloaded. toggle quoted message Show quoted text From: family-historian@groups.io <family-historian@groups.io> On Behalf Of Richard Scantlebury via groups.io Sent: 11 September 2022 14:35 To: family-historian@groups.io Subject: Re: [family-historian] Updating Issue Patrick just on “check for updates” under the help tab as I just have done no issues nor problems As simple as that Best wishes and Kind regards Rich Scantlebury
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Patrick Maloney #5480 Hi Rich, Yes, that is how it should work, but if you read my original posting (below), you'll see that it doesn't work for me. Patrick On 11/09/2022 14:34, Richard Scantlebury via groups.io wrote: toggle quoted message Show quoted text Patrick just on “check for updates” under the help tab as I just have done no issues nor problems As simple as that Best wishes and Kind regards Rich Scantlebury In global pursuit of Scantleburys & Skentelberys for a one name study - 3209 http://scantlebury.one-name.net/ https://www.flickr.com/photos/richscats/ From: family-historian@groups.io <family-historian@groups.io> On Behalf Of Patrick Maloney Sent: Sunday, 11 September 2022 14:23 To: family-historian@groups.io Subject: Re: [family-historian] Updating Issue I followed the link Bill gave, then clicked on the tab for Latest Free Update. There it tells me to click on the Help item in FH then 'Check for Updates'... I'm going in circles. Did I go to the wrong place? Is there another way to get updates or am I stuck with 7.0.11 forever? Thanks, Patrick On 06/09/2022 00:24, BillH wrote: Patrick, I can't be of much help determining why you are getting this message. In case you are not aware, you can always download the latest version from https://www.family-historian.co.uk/install7. Bill On 9/5/2022 at 4:18 PM, Patrick Maloney wrote: I am currently running FH version 7.0.11. I believe the latest version is 7.0.15. When I click on 'Check for Updates', I get a message 'Unable to determine whether new updates are available. Please try again later.' This message has been appearing for some days now. Could anyone suggest why this might be happening? Thanks in advance. Patrick
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Neil Grantham #5481 I thought we cover this on FHUG Mike. It gets downloaded to C:\<username>\documents\downloads I posted a screenshot of all my v7 update files Best Wishes Neil Sent via BT Email App toggle quoted message Show quoted text From: Mike Tate Sent: Sep 11, 2022 at 2:39 PM To: family-historian@groups.io Subject: Re: [family-historian] Updating Issue Yes, Rich, that can work but is not always reliable. If you should ever need to re-install that specific version of FH (not some later version) do you have the downloaded installation .exe file? I suspect not unless you have discovered where it gets downloaded. From: family-historian@groups.io <family-historian@groups.io> On Behalf Of Richard Scantlebury via groups.io Sent: 11 September 2022 14:35 To: family-historian@groups.io Subject: Re: [family-historian] Updating Issue Patrick just on “check for updates” under the help tab as I just have done no issues nor problems As simple as that Best wishes and Kind regards Rich Scantlebury -- Neil Grantham ------------------- Using FH 7 & AS 7 Researching Grantham, Skuce, Barrow, Birchall.
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BillH <bhtemp99@...> #5482 Patrick, If you go to that page there is a large green button labeled Download "Family Historian 7". Click on that and the install file is downloaded to your computer. Click on it and it will install the update. Bill On 9/11/2022 at 6:22 AM, Patrick Maloney wrote: toggle quoted message Show quoted text I followed the link Bill gave, then clicked on the tab for Latest Free Update. There it tells me to click on the Help item in FH then 'Check for Updates'... I'm going in circles. Did I go to the wrong place? Is there another way to get updates or am I stuck with 7.0.11 forever? Thanks, Patrick On 06/09/2022 00:24, BillH wrote: Patrick, I can't be of much help determining why you are getting this message. In case you are not aware, you can always download the latest version from https://www.family-historian.co.uk/install7. Bill On 9/5/2022 at 4:18 PM, Patrick Maloney wrote: I am currently running FH version 7.0.11. I believe the latest version is 7.0.15. When I click on 'Check for Updates', I get a message 'Unable to determine whether new updates are available. Please try again later.' This message has been appearing for some days now. Could anyone suggest why this might be happening? Thanks in advance. Patrick
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Patrick Maloney #5486 Thanks all for your help. Update successful. Patrick On 11/09/2022 16:41, BillH wrote: toggle quoted message Show quoted text Patrick, If you go to that page there is a large green button labeled Download "Family Historian 7". Click on that and the install file is downloaded to your computer. Click on it and it will install the update. Bill On 9/11/2022 at 6:22 AM, Patrick Maloney wrote: I followed the link Bill gave, then clicked on the tab for Latest Free Update. There it tells me to click on the Help item in FH then 'Check for Updates'... I'm going in circles. Did I go to the wrong place? Is there another way to get updates or am I stuck with 7.0.11 forever? Thanks, Patrick On 06/09/2022 00:24, BillH wrote: Patrick, I can't be of much help determining why you are getting this message. In case you are not aware, you can always download the latest version from https://www.family-historian.co.uk/install7. Bill On 9/5/2022 at 4:18 PM, Patrick Maloney wrote: I am currently running FH version 7.0.11. I believe the latest version is 7.0.15. When I click on 'Check for Updates', I get a message 'Unable to determine whether new updates are available. Please try again later.' This message has been appearing for some days now. Could anyone suggest why this might be happening? Thanks in advance. Patrick
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Adrian Yaxley #5673 Are others still having this problem? I am using the latest version fortunately, but have the issue checking for updates still.
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