FH Project Folder not updating on OneDrive
Sandra Blackburn
In Windows 10 I save my Project to OneDrive and also regularly do a full backup to Documents/Sandra/Family History Docs/Backup. My last full backup was yesterday. As I wish to work on a laptop as well as the main computer I have also now installed FH on the laptop. I had intended following the migration guide in FHUG but immediately the programme had been installed it began downloading the data from OneDrive. It was after this download that I realised the FH data/media was not current. On investigation I found that I had not been signed into OneDrive for a long time and my FH folder is dated 2017. Since signing into OneDrive the FH folder has still not updated and says "Sync pending"; this has not changed since yesterday. Other non-FH folders have now updated in OneDrive, although one or two still say "sync pending": I noted these folders yesterday and they are still the same this morning. I have deleted from the laptop the out of date FH Project folder and also unlinked the laptop from OneDrive until I can sort out what I think is a synchronisation problem. I am at a loss to know what to do now and hope someone is able to help me sort this out. Many thanks. Sandra
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Victor Markham
When you open FH on your lap top the version on you desk top
needs to be closed. You can't have them open in both Victor On 25/05/2020 10:34 am, Sandra
Blackburn wrote:
In Windows 10 I save my Project to OneDrive and also regularly do a full backup to Documents/Sandra/Family History Docs/Backup. My last full backup was yesterday. As I wish to work on a laptop as well as the main computer I have also now installed FH on the laptop. I had intended following the migration guide in FHUG but immediately the programme had been installed it began downloading the data from OneDrive. It was after this download that I realised the FH data/media was not current. On investigation I found that I had not been signed into OneDrive for a long time and my FH folder is dated 2017. Since signing into OneDrive the FH folder has still not updated and says "Sync pending"; this has not changed since yesterday. Other non-FH folders have now updated in OneDrive, although one or two still say "sync pending": I noted these folders yesterday and they are still the same this morning. I have deleted from the laptop the out of date FH Project folder and also unlinked the laptop from OneDrive until I can sort out what I think is a synchronisation problem. I am at a loss to know what to do now and hope someone is able to help me sort this out. Many thanks. Sandra |
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Hi Sandra, The first to do is be patient. Updating OneDrive is not like updating a disk drive. It takes a long time over the Internet. Remember that synchronisation can only happen while you are signed in to OneDrive on your PC, and may take several hours.
Do not use FH until syncing has finished. The Project folders are full of large media image files that take longer to sync than text files.
It might not have been a good idea to delete files from the laptop. Remember, whatever you do in the OneDrive folder is echoed online and in the other PC.
There is one setting to check in OneDrive to ensure a copy of all your files stay on your PC drive. Click the OneDrive grey cloud icon lower right and click … More ~ Settings then Settings tab and untick Files On-Demand at the bottom.
Regards, Mike Tate
From: family-historian@groups.io <family-historian@groups.io> On Behalf Of Sandra Blackburn
Sent: 25 May 2020 10:34 To: family-historian@groups.io Subject: [family-historian] FH Project Folder not updating on OneDrive
In Windows 10 I save my Project to OneDrive and also regularly do a full backup to Documents/Sandra/Family History Docs/Backup. My last full backup was yesterday. As I wish to work on a laptop as well as the main computer I have also now installed FH on the laptop. I had intended following the migration guide in FHUG but immediately the programme had been installed it began downloading the data from OneDrive. It was after this download that I realised the FH data/media was not current. On investigation I found that I had not been signed into OneDrive for a long time and my FH folder is dated 2017. Since signing into OneDrive the FH folder has still not updated and says "Sync pending"; this has not changed since yesterday. Other non-FH folders have now updated in OneDrive, although one or two still say "sync pending": I noted these folders yesterday and they are still the same this morning. I have deleted from the laptop the out of date FH Project folder and also unlinked the laptop from OneDrive until I can sort out what I think is a synchronisation problem. I am at a loss to know what to do now and hope someone is able to help me sort this out. Many thanks. Sandra _._,_._,_ |
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Sandra Blackburn
Thank you Victor for your reply. I think the reason my laptop does not download the up-to-date FH data/media is because OneDrive had not synced the FH Project folder for quite a long time. Looking at my Project folders the Cache, Log Files, Snapshots have all synced properly but the Media folder is marked "pending sync". I have looked at the files inside and they all have green ticks against them with no indication which file, if any, is causing the sync problem. I wondered if I could delete the FH Project folder on One Drive and replace it with a copy of the Project folder on the PC as this is up-to-date. I have not, as yet, tried this in case I create more problems. I have checked the OneDrive settings and think they are ok but I am not too familiar with how this works.
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Sandra Blackburn
Hello Mike,
I had not realised it took such a long time to sync folders/files over the internet or, because I had signed out of OneDrive for a long time (but added a great deal of information to the PC) I would need to leave the PC on to catch up. I will, therefore, leave the PC on overnight, at least, to ensure full sync has occurred. Can you kindly confirm that after syncing, when I re-link the laptop to OneDrive, I will not need to follow the Migration Guide as FH on the laptop will populate from OneDrive? Many thanks for your help. Regards Sandra |
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Yes, with a lot of catching up to do it will take some time. It all depends on the size of the files, and media images are large. Also, the upload speed from PC to the Internet is typically about one-tenth of the download speed. Remember just leaving the PC switched on is not enough. You must be signed-in to your Windows account and signed-in to the OneDrive app too.
Once OneDrive is synchronised, only one file at a time gets changed and synchronised quickly. But as Victor advised, only run Family Historian on one PC at a time to avoid synch hazards.
Overnight, after a couple of hours, your PC will probably switch itself off as nobody is using it. (I know it is possible to change the Power Plan to keep it on all night, but that is a bit fiddly.) So it might be better during the day when you can go back and just move the mouse to keep it awake. Hover the cursor over the OneDrive cloud icon and it should popup saying how it is progressing.
Don’t forget the Files On-Demand setting I mentioned.
Once syncing has completed you should follow all the FHUG Migration Guide step by step. You must check the Tools > External File Links as described and use the Backup and Restore Family Historian Settings Plugin. However, instead of copying the Family Historian Projects folder from PC to laptop, you can just connect the laptop to OneDrive. But all the other steps are important and don’t forget Ancestral Sources if you use that program
Regards, Mike Tate
From: family-historian@groups.io <family-historian@groups.io> On Behalf Of Sandra Blackburn
Sent: 25 May 2020 15:01 To: family-historian@groups.io Subject: Re: [family-historian] FH Project Folder not updating on OneDrive
Hello Mike,
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Sandra Blackburn
I have unticked the Files On-Demand setting and all folders in File Explorer, both OneDrive and PC, are now marked with a white tick on a green background icon. When hovering over the OneDrive icon in the notification area of the task bar, it tells me all the files are up-to-date.
I have now looked at the folders and files on OneDrive in File Explorer and to me the folder structure looks unusual. Documents - FH Projects which has the following folders/files relating to my Project: Public Sandra's Tree_2017fh.data (24.5.2020) Sandra's Tree_2017 (24.5.2020) [this is an extra folder which wasn't there before] Sandra's Tree_2017-DESKTOP-1AOM4SR (11.2.2020) [my desktop]. Also on OneDrive there is a second FH Projects folder, not within the documents folder, which contains Public Sandra's Tree_2017.fh_data (16.6.2018) Sandra's Tree_2017 (16.6.2018) Somehow I think another copy of FH Projects has been copied to OneDrive outside the Documents folder and it is this latter folder containing the old files which is, I think, causing all the problems. Would it be safe to delete this copy Project from OneDrive as you will see from my next paragraph that the up-to-date folders and files are within the Documents folder on OneDrive (as they are in This PC. Since unticking Files On-Demand I now have the following files in File Explorer, This PC - FH Project Sandra's Tree_2017fh.data (24.5.2020), Sandra's Tree_2017 (24.5.2020) [this is an extra folder which wasn't there before] and Sandra's Tree_2017-DESKTOP-1AOM4SR (11.2.2020) [my desktop]. I am assuming the extra file is the laptop Project file which I deleted. If so, can I safely delete this folder too from here and from OneDrive? Would it, perhaps, be a good idea to delete all FH Project files from OneDrive and let it sync these files from scratch? Many thanks for helping me with this. Regards, Sandra |
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Sorry Sandra but I am not sure I understand the full picture.
I had assumed that the FH File > Project Window has its Location pointing inside the OneDrive folder at the Family Historian Projects folder. Please tell me that Location path value. Maybe it is still referring to the default My Documents\Family Historian Projects ?
Also, your description of folders is ambiguous. Sandra's Tree_2017.fh_data should be inside Sandra's Tree_2017 and not alongside. Folder names ending -DESKTOP-1AOM4SR (which I guess is the Device Name of your Desktop PC) indicate sync problems. It would be better if you could post screenshots of File Explorer with folders expanded as much as possible.
Have you asked OneDrive to Backup your Documents folder? i.e. Click OneDrive cloud icon, More ~ Settings then Backup tab and Manage back up. Are Desktop or Documents or Pictures showing Files backed up ?
There is a lot there, so take your time.
Regards, Mike Tate
From: family-historian@groups.io <family-historian@groups.io> On Behalf Of Sandra Blackburn
Sent: 25 May 2020 17:45 To: family-historian@groups.io Subject: Re: [family-historian] FH Project Folder not updating on OneDrive
I have unticked the Files On-Demand setting and all folders in File Explorer, both OneDrive and PC, are now marked with a white tick on a green background icon. When hovering over the OneDrive icon in the notification area of the task bar, it tells me all the files are up-to-date. |
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Hi, Sandra. I've been following this thread with interest. Mike's advice is all good so I won't repeat anything. But I do want to emphasize the importance of opening only one version of FH at a time. I went through many of the problems you did when I started with FH and used OneDrive as the place to store my data. Through some rather painful trial and error, I discovered that I MUST completely exit FH on one computer before going to use it on the other. Even if you put one computer to sleep, without exiting FH completely, you run the risk of creating multiple project files, which leads nowhere good. I've gotten in the habit of always exiting FH when I'm leaving my computer, even if I intend to come back later that day. It's safer. Also, I've found that OneDrive can be somewhat temperamental. On my laptop, it occasionally stops running, and I must manually restart (even though all documentation that I've read says this shouldn't be so). But by and large, using OneDrive has allowed me to easily switch from desktop to laptop. Good luck. On Mon, May 25, 2020 at 12:45 PM Sandra Blackburn <sandrablackburn15@...> wrote: I have unticked the Files On-Demand setting and all folders in File Explorer, both OneDrive and PC, are now marked with a white tick on a green background icon. When hovering over the OneDrive icon in the notification area of the task bar, it tells me all the files are up-to-date. |
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Sandra Blackburn
Thank you for your very helpful comments, Randy. I have only recently bought the laptop and I haven't yet used FH on it but when I do get it going properly I will ensure I do not have FH open on both devices.
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Sandra Blackburn
Hello again Mike,
The Location of the FH File>Project Window is C:\Users\sandr\OneDrive\Family Historian Projects. OneDrive settings - Manage back up is now showing that all files are backed up. I have attached four screenshots and hope these will enable you to make sense of my folder descriptions. I wasn't sure how to paste these directly onto this message, hence the attachments. I look forward to your comments. Kind regards, Sandra |
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Thank you, Sandra, that makes much more sense.
OneDrive is now backing up your Windows default Documents folder. So its path has changed from C:\Users\sandr\Documents to C:\Users\sandr\OneDrive\Documents. The Documents folder shown in This PC is the same as the Documents folder in OneDrive. If you right-click Documents in This PC and choose Properties you will see its Location is C:\Users\sandr\OneDrive.
So all your screenshots are showing the same C:\Users\sandr\OneDrive\Documents\Family Historian Projects\Sandra’s Tree_2017 Project. That has folders and files dated 24/05/2020 that shows they were updated by FH very recently. They all look perfectly OK, and the old files ending -DESKTOP-1AOM4SR dated 11/02/2020 can be safely deleted.
The one folder you have not shown is C:\Users\sandr\OneDrive\Family Historian Projects and that is the FH current Project Location. If you have updated your Project in that Location since 24/05/2020 then tell me and ignore the instructions below.
I notice there are other Projects in that Location that hopefully have not been updated for some time.
If you have not updated any of your Projects in that Location since 24/05/2020 then that folder structure is redundant. In FH File > Project Window click the blue path in Location and Reset Location to Installation Default i.e. My Documents\Family Historian Projects. That now refers to C:\Users\sandr\OneDrive\Documents\Family Historian Projects and you will need to reset your Default Project. Your Projects should be fully functional in that default Location, which works because the Windows Documents folder has been relocated into OneDrive.
Now you can delete the C:\Users\sandr\OneDrive\Family Historian Projects folder, which I presume you copied into OneDrive some time ago. If absolutely necessary it can be recovered from the Recycle Bin.
When you eventually synchronise OneDrive with your laptop you will probably use the same Manage back up settings. Then the Documents, Desktop & Pictures folders and all their internal folders & files will become identical on both PC. i.e. Those folders will be fully synchronised between your laptop and desktop PC via OneDrive. Whatever you edit, save, delete on one PC will affect the other PC and the OneDrive cloud store in exactly the same way. Are you comfortable with that?
I hope that all makes sense to you.
Regards, Mike Tate
From: family-historian@groups.io <family-historian@groups.io> On Behalf Of Sandra Blackburn
Sent: 25 May 2020 21:57 To: family-historian@groups.io Subject: Re: [family-historian] FH Project Folder not updating on OneDrive
Hello again Mike, |
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Sandra Blackburn
Hello again Mike
The location of my FH File>Project Window is C:\Users\sandr\OneDrive\Family Historian Projects. One Drive>Manage back up is now showing that the Desktop, Documents and Pictures are all backed up. I have attached screenshots as requested and hope the folders are expanded enough for you to understand what is going on. I think it will make my attempted folder description more comprehensible. Many thanks, Sandra |
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Sandra Blackburn
I have worked through the above, Mike, and now all seems to be correct.
However, the FH Project Window is showing two FH sample projects: FH sample project DESKTOP-1AOM4SR (Folder: Family Historian....) dated 1.1.1971 and FH sample project dated 11.2.20. Can I delete the first sample project (which has the deleted old file ending) or should I leave it alone? Many thanks, Sandra |
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That is not actually a separate Project but a rogue file with that DESKTOP-1AOM4SR suffix you have overlooked when deleting such files. It will be inside the …\Family Historian Sample Project\ folder somewhere. The clue is the (Folder: Family Historian....) that says the file is sitting in that folder.
You need to look through all the folders in OneDrive to check for that suffix, and delete any with an old date.
Are you happy with the idea of synchronising an identical Documents folder across your desktop and laptop via OneDrive?
Regards, Mike Tate
From: family-historian@groups.io <family-historian@groups.io> On Behalf Of Sandra Blackburn
Sent: 26 May 2020 15:04 To: family-historian@groups.io Subject: Re: [family-historian] FH Project Folder not updating on OneDrive
I have worked through the above, Mike, and now all seems to be correct.
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Sandra Blackburn
I have checked OneDrive and 'C' drive for rogue files and they now seem to be clear.
I have also copied the FH Projects folder to a USB drive ready to transfer the data to the laptop but I think I need to check File Explorer first and the One Drive files on the laptop before I follow the Standard Migration steps in the Migration Guide. I am assuming I cannot populate FH directly from OneDrive. Regards, Sandra |
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Yes, you can populate the laptop FH directly via OneDrive. That was our original objective. You won’t need to use a USB pen drive. Anyway, there are other steps you need before migrating to the laptop. That is why I keep bashing on about you being happy to synchronise the Documents folder between desktop and laptop via OneDrive. Thereafter, all the folders & files on both desktop and laptop will be identical within the OneDrive folder. Whatever you change on one PC will happen to the other. Please confirm before going any further.
From: family-historian@groups.io <family-historian@groups.io> On Behalf Of Sandra Blackburn
Sent: 26 May 2020 16:25 To: family-historian@groups.io Subject: Re: [family-historian] FH Project Folder not updating on OneDrive
I have checked OneDrive and 'C' drive for rogue files and they now seem to be clear.
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Sandra Blackburn
With reference to the laptop, when the FH programme was initially installed it populated from OneDrive with the old data, hence I have the out-of-date files on it now. This was my initial reason for posting to this forum when I thought my OneDrive folder was not updating.
I unlinked OneDrive from the laptop when I realised what was happening and it remains unlinked. I have identified that there are four C:Users\sandr\OneDrive\Documents\Family Historian......….image paths in the downloaded Projects with DESKTOP-1AOM4SR in the path. (This is the rogue we deleted on the desktop) Can I delete these downloaded Projects so that I have a clean programme and then replace them from my up-to-date USB. I am sorry to trouble you further with this but I can see light at the end of the tunnel now! Thank you, Sandra |
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Sandra, why do you keep avoiding answering the question about synchronising the Documents folder across desktop and laptop via OneDrive?
Until I know the answer to that, I cannot advise you what to do next. If the answer is NO then what you do will be different from if the answer is YES.
The whole point of this long dialogue is to use OneDrive to synchronise your desktop with your laptop from now onwards. That avoids using the USB pen drive.
From: family-historian@groups.io <family-historian@groups.io> On Behalf Of Sandra Blackburn
Sent: 26 May 2020 17:09 To: family-historian@groups.io Subject: Re: [family-historian] FH Project Folder not updating on OneDrive
With reference to the laptop, when the FH programme was initially installed it populated from OneDrive with the old data, hence I have the out-of-date files on it now. This was my initial reason for posting to this forum when I thought my OneDrive folder was not updating. |
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Sandra Blackburn
Just to confirm I am happy to sync the Documents folder between desktop and laptop via OneDrive.
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