To all users of Ancestry messaging service - heads up to you all
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Sheila Beer
Hi everyone For over 2 years I have had problems with this part of Ancestry.com/.co.uk. Some/lots of messages I send to other users of Ancestry never find their way into their 'INBOX' - in fact they can only be found, by the recipient, by using search methods even then you have to know from whom they came or what they are about. The recipient does not receive an email informing them that have been sent a message either. Despite innumerable queries raised by many, not only me, they are not correcting the problem. It 'may' be that the subscribers who have had an upgrade to the Message Service do not have a problem. But to those of us who haven't had the upgrade or have and maybe still have the problem, we will never know if our messages got thru to their intended recipient., unless we receive a reply - we are left wondering if ............ I have wondered if the upgraded version cannot 'converse' with the non-upgraded version and vice versa. Hope I've made this make sense. Regards Sheila |
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John & Carol King
Very interesting as I've messaged people that I expected to reply but never had any response!!
On Saturday, 2 May 2020, 16:14:37 BST, Sheila Beer <sheilamarcelb@...> wrote:
Hi everyone
For over 2 years I have had problems with this part of Ancestry.com/.co.uk. Some/lots of messages I send to other users of Ancestry never find their way into their 'INBOX' - in fact they can only be found, by the recipient, by using search methods even then you have to know from whom they came or what they are about. The recipient does not receive an email informing them that have been sent a message either. Despite innumerable queries raised by many, not only me, they are not correcting the problem. It 'may' be that the subscribers who have had an upgrade to the Message Service do not have a problem. But to those of us who haven't had the upgrade or have and maybe still have the problem, we will never know if our messages got thru to their intended recipient., unless we receive a reply - we are left wondering if ............ I have wondered if the upgraded version cannot 'converse' with the non-upgraded version and vice versa. Hope I've made this make sense. Regards Sheila |
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Why is this being discussed via the FamilyHistorian@groups.io Emails which have nothing to do with Ancestry?
Are you perhaps thinking of the old Rootsweb Email service that was taken over by Ancestry and recently abandoned?
From: family-historian@groups.io <family-historian@groups.io> On Behalf Of John & Carol King via groups.io
Sent: 02 May 2020 18:12 To: bristol-england-genealogy@groups.io; Bedford io <bedford@...>; family historian io <family-historian@groups.io>; Lancs io <lancsgen@groups.io>; derby io <derbysgen2@groups.io>; bedshertscambs io <bedshertscambs@groups.io>; Wiltshire io <wiltshire-england-genealogy@groups.io>; Surrey London io <sry-lnd-mdx@groups.io>; yorks io <yorksgen@groups.io>; Somerset io <somerset-england-genealogy@groups.io>; London io <london@groups.io>; Sheffield io <eng-sheffield@groups.io>; Somersetfamily io <somersetfamilyhistory@groups.io>; Kent io <kent-eng@groups.io>; Northeast io <northeast-uk@groups.io>; Nottsgen io <nottsgen@groups.io>; devongenealogy@... Subject: Re: [family-historian] To all users of Ancestry messaging service - heads up to you all
Very interesting as I've messaged people that I expected to reply but never had any response!!
On Saturday, 2 May 2020, 16:14:37 BST, Sheila Beer <sheilamarcelb@...> wrote:
Hi everyone For over 2 years I have had problems with this part of Ancestry.com/.co.uk.
Some/lots of messages I send to other users of Ancestry never find their way into their 'INBOX' - in fact they can only be found, by the recipient, by using search methods even then you have to know from whom they came or what they are about. The recipient does not receive an email informing them that have been sent a message either.
Despite innumerable queries raised by many, not only me, they are not correcting the problem.
It 'may' be that the subscribers who have had an upgrade to the Message Service do not have a problem. But to those of us who haven't had the upgrade or have and maybe still have the problem, we will never know if our messages got thru to their intended recipient., unless we receive a reply - we are left wondering if ............ I have wondered if the upgraded version cannot 'converse' with the non-upgraded version and vice versa.
Hope I've made this make sense.
Regards Sheila |
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John & Carol King
Thanks for your message, I've just looked at my Ancestry account and found numerous messages that I had not been notified about, I hope that I have now amended my account accordingly. Like you I had been thinking how rude not even to acknowledge my message, now tomorrow I'll have to go through them all and apologise!
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Anyway once again thanks for bringing it to my and others attention.
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