1. Topics
  2. Sudden closures

Sudden closures

Jean Kennett
 

Why does my Family Historian keep suddenly closing down without warning when I’m in the middle of something?
Jane Taubman
 

In general FH is very stable.

Does this happen at a specific point,  for example when viewing a diagram?   If you provide detailed information about when it closes it will be easier to narrow down the cause.

If it's closing when you view a diagram and you have a Samsung laser printer, download the drivers for the printer from Samsung, as the Microsoft ones have a bug.


On Wed, 4 Mar 2020 at 16:48, Jean Kennett via Groups.Io <j.kennett169=btinternet.com@groups.io> wrote:

Why does my Family Historian keep suddenly closing down without warning when I’m in the middle of something?
Robert Jordan
 

I have had the same problem after many years with FH. It seems to happen when the webbrowser is open and in particar when transfering data from Ancestral sources. It seems not to happen if the website I am using is open outside FH so I think it might be something to do with the web browser embedded in FH
Mike Tate
 

The browser embedded within FH is the Internet Explorer Shell so unless the external browser is Internet Explorer it is highly unlikely to interact.

It is not likely to interact even if you are using Internet Explorer which I strongly advise against.

Try re-installing the latest free download of FH v6.2.7 as it may have been upset possibly by Windows Updates.

Regards, Mike Tate

 

From: family-historian@groups.io <family-historian@groups.io> On Behalf Of robacis1@...
Sent: 04 March 2020 19:00
To: family-historian@groups.io
Subject: Re: [family-historian] Sudden closures

 

I have had the same problem after many years with FH. It seems to happen when the webbrowser is open and in particar when transfering data from Ancestral sources. It seems not to happen if the website I am using is open outside FH so I think it might be something to do with the web browser embedded in FH


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Ron Unknown
 

Does it happen to be in the place or address data windows?

 

First things first, when is the last time you cleaned cookies and temp space, and rebooted?

 

Sent from Mail for Windows 10

 

From: Jean Kennett via Groups.Io
Sent: Wednesday, March 4, 2020 11:52 AM
To: family-historian@groups.io
Subject: [family-historian] Sudden closures

 

Why does my Family Historian keep suddenly closing down without warning when I’m in the middle of something?

 
Phil Young
 

Hi,
I have experienced this problem occasionally.
It only occurs for me when:
  1. the embedded IE web browser window is open,
  2. I have reviewed quite a few Internet data matches (say 50 or more) since last opening FH,
  3. opening of new pages / results seems to slow up and then it crashes
At the time it crashes I am not aware of having requested anything unusual or different.
When I re-open FH everything works fine (until the next time).
I just wonder whether there is a memory leak somewhere?
Just a thought, I have no evidence to support it.
Regards, Phil Young



Pauline Parnell
 

Thanks Phil. I’ve been seeing the same thing but hadn’t joined the dots. 
Pauline 

On Sat, 14 Mar 2020 at 17:08, Phil Young <phil@...> wrote:
Hi,
I have experienced this problem occasionally.
It only occurs for me when:
  1. the embedded IE web browser window is open,
  2. I have reviewed quite a few Internet data matches (say 50 or more) since last opening FH,
  3. opening of new pages / results seems to slow up and then it crashes
At the time it crashes I am not aware of having requested anything unusual or different.
When I re-open FH everything works fine (until the next time).
I just wonder whether there is a memory leak somewhere?
Just a thought, I have no evidence to support it.
Regards, Phil Young



Mike Tate
 

Phil & Pauline,

Can you please explain in more detail what you are doing.

Are you saying there are 50+ records to review for one person all in the same Web Search Window?

Or are you going back to the Focus Window and opening hints for another person?

I this latter case usually a new Web Search Window is opened so you will be accumulating many open Web Search Windows.

Unless that is you have changed Tools > Preferences > Workspaces to allow re-use of the Web Search Window.

 

Have you tried using the External Web Browser option?

 

If it really is a solid fault then it needs reporting to Calico Pie.

 

Regards, Mike Tate

 

From: family-historian@groups.io <family-historian@groups.io> On Behalf Of Pauline Parnell
Sent: 14 March 2020 17:12
To: family-historian@groups.io
Subject: Re: [family-historian] Sudden closures

 

Thanks Phil. I’ve been seeing the same thing but hadn’t joined the dots. 

Pauline 

 

On Sat, 14 Mar 2020 at 17:08, Phil Young <phil@...> wrote:

Hi,
I have experienced this problem occasionally.
It only occurs for me when:

  1. the embedded IE web browser window is open,
  2. I have reviewed quite a few Internet data matches (say 50 or more) since last opening FH,
  3. opening of new pages / results seems to slow up and then it crashes

At the time it crashes I am not aware of having requested anything unusual or different.
When I re-open FH everything works fine (until the next time).
I just wonder whether there is a memory leak somewhere?
Just a thought, I have no evidence to support it.
Regards, Phil Young


Virus-free. www.avast.com

Phil Young
 

Mike,
In answer to your questions:
The 50+ records are distributed across several people.
I am going back to the Focus Window and opening hints for each person in turn.
But I close the Web Search Window after dealing with the hints for any particular person, so only ever have one Web Search Window open at any one time.
I haven't tried the External Web Browser option (yet).
At the moment the frequency has been at the level of an occasional inconvenience (easily recovered from) and that happens unpredictably.
Prior to using the Internet Data Matching fairly intensively, I had never experienced the issue.
Best regards,
Phil Young
On 14/03/2020 18:18, Mike Tate wrote:

Phil & Pauline,

Can you please explain in more detail what you are doing.

Are you saying there are 50+ records to review for one person all in the same Web Search Window?

Or are you going back to the Focus Window and opening hints for another person?

I this latter case usually a new Web Search Window is opened so you will be accumulating many open Web Search Windows.

Unless that is you have changed Tools > Preferences > Workspaces to allow re-use of the Web Search Window.

 

Have you tried using the External Web Browser option?

 

If it really is a solid fault then it needs reporting to Calico Pie.

 

Regards, Mike Tate

 

From: family-historian@groups.io <family-historian@groups.io> On Behalf Of Pauline Parnell
Sent: 14 March 2020 17:12
To: family-historian@groups.io
Subject: Re: [family-historian] Sudden closures

 

Thanks Phil. I’ve been seeing the same thing but hadn’t joined the dots. 

Pauline 

 

On Sat, 14 Mar 2020 at 17:08, Phil Young <phil@...> wrote:

Hi,
I have experienced this problem occasionally.
It only occurs for me when:

  1. the embedded IE web browser window is open,
  2. I have reviewed quite a few Internet data matches (say 50 or more) since last opening FH,
  3. opening of new pages / results seems to slow up and then it crashes

At the time it crashes I am not aware of having requested anything unusual or different.
When I re-open FH everything works fine (until the next time).
I just wonder whether there is a memory leak somewhere?
Just a thought, I have no evidence to support it.
Regards, Phil Young


Virus-free. www.avast.com

Pauline Parnell
 

That’s pretty much my experience. I get carried away following up collateral lines and then it starts to work more and more slowly until it stops completely. 
Pauline 

On Sat, 14 Mar 2020 at 21:35, Phil Young <phil@...> wrote:
Mike,
In answer to your questions:
The 50+ records are distributed across several people.
I am going back to the Focus Window and opening hints for each person in turn.
But I close the Web Search Window after dealing with the hints for any particular person, so only ever have one Web Search Window open at any one time.
I haven't tried the External Web Browser option (yet).
At the moment the frequency has been at the level of an occasional inconvenience (easily recovered from) and that happens unpredictably.
Prior to using the Internet Data Matching fairly intensively, I had never experienced the issue.
Best regards,
Phil Young


On 14/03/2020 18:18, Mike Tate wrote:

Phil & Pauline,

Can you please explain in more detail what you are doing.

Are you saying there are 50+ records to review for one person all in the same Web Search Window?

Or are you going back to the Focus Window and opening hints for another person?

I this latter case usually a new Web Search Window is opened so you will be accumulating many open Web Search Windows.

Unless that is you have changed Tools > Preferences > Workspaces to allow re-use of the Web Search Window.

 

Have you tried using the External Web Browser option?

 

If it really is a solid fault then it needs reporting to Calico Pie.

 

Regards, Mike Tate

 

From: family-historian@groups.io <family-historian@groups.io> On Behalf Of Pauline Parnell
Sent: 14 March 2020 17:12
To: family-historian@groups.io
Subject: Re: [family-historian] Sudden closures

 

Thanks Phil. I’ve been seeing the same thing but hadn’t joined the dots. 

Pauline 

 

On Sat, 14 Mar 2020 at 17:08, Phil Young <phil@...> wrote:

Hi,
I have experienced this problem occasionally.
It only occurs for me when:

  1. the embedded IE web browser window is open,
  2. I have reviewed quite a few Internet data matches (say 50 or more) since last opening FH,
  3. opening of new pages / results seems to slow up and then it crashes

At the time it crashes I am not aware of having requested anything unusual or different.
When I re-open FH everything works fine (until the next time).
I just wonder whether there is a memory leak somewhere?
Just a thought, I have no evidence to support it.
Regards, Phil Young


Virus-free. www.avast.com

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