Good Morning Yesterday, Mike and others offered some valuable advice about how to recover after a memory failure on my laptop. Unfortunately, I am having problems following this advice. Mike said I

Not sure whether this is true worldwide, but in the US, Proquest, the vendor for the library version of Ancestry, announced the extension of home access to the library version through the end of

Lorna Yes, you are correct. I was using the wrong terminology. It was the media records that went missing. I have not tried Mike's solution yet having just returned from visiting my elderly mother

I'm in Hertfordshire and we can log in to our local library with our membership card and pin number from own computer at home. We get free access to Ancestry but not Find my Past. Not sure for how

I work mainly with diagrams visible, and the Property Box open on RH side. For a child who dies before maturity - 'Add fact>Add child count' = 0. Right-click the diagram, then on 'Diagram

Hi Sue, Hopefully you are well on your way to sorting things out now, but it would be helpful to understand exactly what went missing. There’s an important difference between a media file

Mike Thanks. I am grateful for the advice which is just what I was looking for. My primary concern was not making matters worse by trying to recover the situation in the wrong way. Incidentally, I do

Sorry Mike - thought I was typing the FB page ...doh!

Please don’t ask the same question in two Forums. The same experts monitor both.

Sue, I am sorry to hear about your problems but it reinforces the importance of regular backups preferably to external storage media. What if instead of a memory glitch your disk drive or whole PC

It would be a good idea to pop this question on the forum which you can access from the FH Help menu. There may already be a thread on there that will help you..

Good idea! Better to listen to someone who knows that they're talking about. :-) Hope it works out.

Andy Thanks for the suggestion. I had not thought of doing that. The latest two backups are substantially smaller. Perhaps indicating that a restore to an older backup would cure the problems. Kind

Shane I am hoping that will be the solution but, with all due respect, as the problems seem unusual I am hoping someone with more experience of Family Historian confirms that it is the best route

Sue, I'd hold fire for a while before you do anything drastic. If your pc has a memory problem, it may just be that the citations and media are not being displayed properly and are really still

Hi Sue With the caveat that what I know about FH I could write on the back of a postage stamp: do you have a backup? Surely doing a recovery that way would get you close to where you were

Further investigation shows the media file problem is larger than I initially thought. Family Historian only has 2301 out of 7544 media files it should hold. I could re-add the missing files manually

Good morning I have a technical issue I hope someone can advise on. Yesterday, whilst using Family Historian, my laptop fell over with a memory issue. The subsequent scan of my laptop found no issues

Free access to Ancestry via my local library from home is also available in Australia. I live in Melbourne and can access this via free online sign up at my local library and our State Library of

In my case I use ancestral sources so I’m auto entering baptism info then if need be I enter just the year (obviously could be out) in the birth field. Kristeen Simpkin