Date   

Re: Revert to Snapshot

David Dewick
 

Sue

I’m sure that with Mike’s help you will recover your projects. May I suggest that you invest in a USB connected external disk drive, and when everything is back to normal you regularly make a full backup to that, disconnecting it when not otherwise in use. You could also use it to take a copy of all your research now, as is, so that you have a known point to restart from if all goes wrong.

David 


On 19 May 2021, at 11:38, Sue Paul <suecarolpaul@...> wrote:


Mike

Thanks. Everything you say makes sense even if unwelcome. 

I thought I had installed the latest version of version 6 when I set up my new laptop but it is saying v6.0 on start up so it looks like I was wrong. Setting up a new laptop is so much easier these days that I have been lulled into a false sense of security and not checked out everything carefully enough. 

We are going away tomorrow for a short break so I think I will leave this problem until we return as set aside a day to work through my options carefully. Unfortunately, I only take a Gedcom only backup regularly and have learned my lesson. But I do have a large number of them over a long period to choose from.

I do understand the media file structure having learned my lesson having screwed that up in the past. 

Thanks again for all your help with this. I will try not to bother you again.

Kind regards,

Sue

On Wed, 19 May 2021 at 10:14, Mike Tate <post@...> wrote:

Oh dear! It seems you have more corruption than you first thought.

 

1.

Assuming you are running the latest free upgrade FH v6.2.7 then Snapshots are an integral feature of Projects.

( When you installed FH v6 on your new laptop did you update to that latest free version? )

However, Snapshots are only created when you open a Project and no more than once per day.

It is very strange that none of your Projects have any Snapshot commands.

 

2.

Your one-name study is no longer being recognised as a Project, but only as a standalone GEDCOM.

The top line of the main FH window says - Family Historian Gedcom - instead of - Family Historian Project – and it is not listed in the Projects Window.

That explains the greyed-out Backup commands that are only available for Projects.

 

Without a detailed listing of the folders and files inside My Documents\Family Historian Projects\ for your one-name study it is difficult to advise what needs fixing.

Unfortunately, it is tedious to attach screenshots to these Emails because we must wait for an administrator to review them before they are passed on.

However, you are certain that your GEDCOM data is compromised so fixing the files to restore it as a Project is pointless.

Without Snapshots the only option is to use your most recent Backup. Remind me, is that a GEDCOM Only or a Full Backup?

 

If GEDCOM Only then you will need to create an empty Project into which to restore the GEDCOM backup.

Then you must copy or move all the Media from the broken ‘Project’ Media folder to the new Project Media folder.

Do you know where that Media folder exists inside the Project folder structure?

 

Mike Tate

 


Re: Revert to Snapshot

Sue Paul
 

Mike

Thanks. Everything you say makes sense even if unwelcome. 

I thought I had installed the latest version of version 6 when I set up my new laptop but it is saying v6.0 on start up so it looks like I was wrong. Setting up a new laptop is so much easier these days that I have been lulled into a false sense of security and not checked out everything carefully enough. 

We are going away tomorrow for a short break so I think I will leave this problem until we return as set aside a day to work through my options carefully. Unfortunately, I only take a Gedcom only backup regularly and have learned my lesson. But I do have a large number of them over a long period to choose from.

I do understand the media file structure having learned my lesson having screwed that up in the past. 

Thanks again for all your help with this. I will try not to bother you again.

Kind regards,

Sue

On Wed, 19 May 2021 at 10:14, Mike Tate <post@...> wrote:

Oh dear! It seems you have more corruption than you first thought.

 

1.

Assuming you are running the latest free upgrade FH v6.2.7 then Snapshots are an integral feature of Projects.

( When you installed FH v6 on your new laptop did you update to that latest free version? )

However, Snapshots are only created when you open a Project and no more than once per day.

It is very strange that none of your Projects have any Snapshot commands.

 

2.

Your one-name study is no longer being recognised as a Project, but only as a standalone GEDCOM.

The top line of the main FH window says - Family Historian Gedcom - instead of - Family Historian Project – and it is not listed in the Projects Window.

That explains the greyed-out Backup commands that are only available for Projects.

 

Without a detailed listing of the folders and files inside My Documents\Family Historian Projects\ for your one-name study it is difficult to advise what needs fixing.

Unfortunately, it is tedious to attach screenshots to these Emails because we must wait for an administrator to review them before they are passed on.

However, you are certain that your GEDCOM data is compromised so fixing the files to restore it as a Project is pointless.

Without Snapshots the only option is to use your most recent Backup. Remind me, is that a GEDCOM Only or a Full Backup?

 

If GEDCOM Only then you will need to create an empty Project into which to restore the GEDCOM backup.

Then you must copy or move all the Media from the broken ‘Project’ Media folder to the new Project Media folder.

Do you know where that Media folder exists inside the Project folder structure?

 

Mike Tate

 


Re: Revert to Snapshot

Mike Tate
 

Oh dear! It seems you have more corruption than you first thought.

 

1.

Assuming you are running the latest free upgrade FH v6.2.7 then Snapshots are an integral feature of Projects.

( When you installed FH v6 on your new laptop did you update to that latest free version? )

However, Snapshots are only created when you open a Project and no more than once per day.

It is very strange that none of your Projects have any Snapshot commands.

 

2.

Your one-name study is no longer being recognised as a Project, but only as a standalone GEDCOM.

The top line of the main FH window says - Family Historian Gedcom - instead of - Family Historian Project – and it is not listed in the Projects Window.

That explains the greyed-out Backup commands that are only available for Projects.

 

Without a detailed listing of the folders and files inside My Documents\Family Historian Projects\ for your one-name study it is difficult to advise what needs fixing.

Unfortunately, it is tedious to attach screenshots to these Emails because we must wait for an administrator to review them before they are passed on.

However, you are certain that your GEDCOM data is compromised so fixing the files to restore it as a Project is pointless.

Without Snapshots the only option is to use your most recent Backup. Remind me, is that a GEDCOM Only or a Full Backup?

 

If GEDCOM Only then you will need to create an empty Project into which to restore the GEDCOM backup.

Then you must copy or move all the Media from the broken ‘Project’ Media folder to the new Project Media folder.

Do you know where that Media folder exists inside the Project folder structure?

 

Mike Tate

 


Revert to Snapshot

Sue Paul
 

Good Morning

Yesterday, Mike and others offered some valuable advice about how to recover after a memory failure on my laptop. Unfortunately, I am having problems following this advice.

Mike said I could revert to snapshot using the following: File > Backup/Restore > Revert to Snapshot. When I go to File > Backup/Restore there is no Revert to Snapshot option. For my one-name study project, the options are 
  • Small backup
  • Medium backup [greyed out]
  • Full backup [greyed out]
  • Restore Backup
  • Backup Options
For my other two projects all options are available [not greyed out] but still no Revert to Snapshot. 

I searched the Internet and found that I could, alternatively, Revert to Snapshot from the Snapshot Manager accessed from the Project Window.

More worrying, if I go to the Project Window my one-name study project does not appear. Only my other two projects and the sample Project are visible. My one-name study project is stored in My Documents\Family Historian Projects. I am as certain as I can be that it was there before I switched to my new laptop but cannot say with any certainty that it has been there since the move.

If I go to More Tasks in the Project Window, I can see no Snapshot Manager option. I can find nothing about Snapshots in the printed manual I have for version 5. I am running version 6. Are Snapshots only available in version 7?

I only installed Family Historian on my new laptop a few weeks ago and made no changes to the installation setting for backups. I have checked and Autosave is set to every five minutes. I can see nothing about Snapshots. The File Load/Save settings in Preferences for all my projects [including the Sample project] are the same.

I have found the Snapshot files on disk but there is only one for my one-name study project. It is dated 1 Jan 2021. The same Snapshot is the only one I have on my backed up data [on an external drive] from before and after my swap to my new laptop. Snapshots appear to have been taken when I have used my other projects.

I am at a loss at how to proceed. 

  1. Without being able to access Snapshot Manager, I cannot see how I can revert to the one Snapshot I have even if that is the correct thing to do.
  2. Why has my one-name study project disappeared from the Project Window?
Kind regards,

Sue




Re: Membership of ancestry.com

Randy Dykhuis
 

Not sure whether this is true worldwide, but in the US, Proquest, the vendor for the library version of Ancestry, announced the extension of home access to the library version through the end of September and said they would reconsider then what to do. It should also be mentioned that the library version is quite different from what you get with an individual subscription. While you can download images, you cannot attach them to your Ancestry family tree. In fact, with the library version, you have no ability to edit your family tree on Ancestry at all. For those us who only use Ancestry as a data source and keep our tree elsewhere, home access to the library version is a huge gift. If, however, you want to maintain your tree on Ancestry you will still need your own individual subscription.


From: "Jane Wilson" <janefwilson195@...>
To: "family-historian@groups.io" <family-historian@groups.io>
Sent: Tuesday, May 18, 2021 9:41:51 AM
Subject: Re: [family-historian] Membership of ancestry.com

I'm in Hertfordshire and we can  log in to our  local  library with our membership card and pin number from own computer at home. We get free access to Ancestry but not Find my Past. Not sure for how much longer though. Jane


Re: All Source Citations Lost for One Project

Sue Paul
 

Lorna

Yes, you are correct. I was using the wrong terminology. It was the media records that went missing. I have not tried Mike's solution yet having just returned from visiting my elderly mother but, from what you and Mike have said, I am confident that the solution MIke suggested will work.

Kind regards,

Sue

On Tue, 18 May 2021 at 11:25, Lorna Craig via groups.io <l.m.craig=ntlworld.com@groups.io> wrote:

Hi Sue,

 

Hopefully you are well on your way to sorting things out now, but it would be helpful to understand exactly what went missing.

 

There’s an important difference between a media file and a media record, so can you confirm exactly what was missing?  A media file is typically (but not necessarily) an image file in JPG format, and if you are using the standard FH project structure these files will be held in the Media folder of your project.  A media record is a type of record within FH which links to one of your media files.

 

So when you say “Family Historian only has 2301 out of 7544 media files it should hold” do you mean the files have disappeared from the media folder of you project?  Or just that there are no longer any media records in FH corresponding to those files?  I suspect, and hope, you mean the latter because you said they are not showing as broken links which is what would happen if there was a media record without a corresponding media file.  If so, restoring to a recent gedcom backup or a recent snapshot (as Mike suggested) should put things right.  Good luck!

 

Lorna

 

From: Sue Paul
Sent: 18 May 2021 11:08
To: family-historian@groups.io
Subject: Re: [family-historian] All Source Citations Lost for One Project

 

Mike

 

Thanks. I am grateful for the advice which is just what I was looking for. My primary concern was not making matters worse by trying to recover the situation in the wrong way. 

 

Incidentally, I do a full back-up to two different external devices weekly. I simply forgot to mention them in my panic. However, from what you say, I should be able to recover with less loss of work.

 


Re: Membership of ancestry.com

Jane Wilson
 

I'm in Hertfordshire and we can  log in to our  local  library with our membership card and pin number from own computer at home. We get free access to Ancestry but not Find my Past. Not sure for how much longer though. Jane


Re: Date of death Column

Mike C
 

I work mainly with diagrams visible, and the Property Box open on RH side.
For a child who dies before maturity - 'Add fact>Add child count' = 0.
Right-click the diagram, then on 'Diagram options>General' there is a checkbox 'No-offspring marker' and on 'Options' set a vibrant colour for the line.
Now it is instantly obvious in the diagram which individuals will never have descendants.
Also useful for adults where it is known or suspected (none found in GRO) there are no offspring.
 


Re: All Source Citations Lost for One Project

Lorna Craig
 

Hi Sue,

 

Hopefully you are well on your way to sorting things out now, but it would be helpful to understand exactly what went missing.

 

There’s an important difference between a media file and a media record, so can you confirm exactly what was missing?  A media file is typically (but not necessarily) an image file in JPG format, and if you are using the standard FH project structure these files will be held in the Media folder of your project.  A media record is a type of record within FH which links to one of your media files.

 

So when you say “Family Historian only has 2301 out of 7544 media files it should hold” do you mean the files have disappeared from the media folder of you project?  Or just that there are no longer any media records in FH corresponding to those files?  I suspect, and hope, you mean the latter because you said they are not showing as broken links which is what would happen if there was a media record without a corresponding media file.  If so, restoring to a recent gedcom backup or a recent snapshot (as Mike suggested) should put things right.  Good luck!

 

Lorna

 

From: Sue Paul
Sent: 18 May 2021 11:08
To: family-historian@groups.io
Subject: Re: [family-historian] All Source Citations Lost for One Project

 

Mike

 

Thanks. I am grateful for the advice which is just what I was looking for. My primary concern was not making matters worse by trying to recover the situation in the wrong way. 

 

Incidentally, I do a full back-up to two different external devices weekly. I simply forgot to mention them in my panic. However, from what you say, I should be able to recover with less loss of work.

 


Re: All Source Citations Lost for One Project

Sue Paul
 

Mike

Thanks. I am grateful for the advice which is just what I was looking for. My primary concern was not making matters worse by trying to recover the situation in the wrong way. 

Incidentally, I do a full back-up to two different external devices weekly. I simply forgot to mention them in my panic. However, from what you say, I should be able to recover with less loss of work.

Kind regards,

Sue

On Tue, 18 May 2021 at 10:18, Mike Tate <post@...> wrote:

Sue,

I am sorry to hear about your problems but it reinforces the importance of regular backups preferably to external storage media.

What if instead of a memory glitch your disk drive or whole PC had failed? Then you would lose all Projects and all Media files too!

 

Apart from your GEDCOM only FH Backups, FH also keeps regular snapshots of your GEDCOM file for each Project.

So use the File > Backup/Restore > Revert to Snapshot… command and review the Snapshot Taken dates.

Choose the one that you think will be just before the failures occurred and click Revert to Snapshot…

You can repeat that process for different dates as often as you like until you get the best outcome.

 

Having got back to some state of normality please review your backup regime.

See FHUG Knowledge Base ~ Backup and Recovery:

https://fhug.org.uk/kb/kb-article/backup-and-recovery/

That has specific advice for FH and general advice near the end about Making a Safe Backup to external storage media.

 

Mike Tate

 


Re: All Source Citations Lost for One Project

Lesley Lambourne
 

Sorry Mike - thought I was typing the FB page ...doh!


On Tue, 18 May 2021, 10:08 Lesley Lambourne via groups.io, <lesley.lambourne=gmail.com@groups.io> wrote:
It would be a good idea to pop this question on the forum which you can access from the FH Help menu. There may already be a thread on there that will help you..

On Tue, 18 May 2021, 08:18 Sue Paul, <suecarolpaul@...> wrote:
Further investigation shows the media file problem is larger than I initially thought. Family Historian only has 2301 out of 7544 media files it should hold.

I could re-add the missing files manually but it will take a very long time.

Kind regards,

Sue

On Tue, 18 May 2021 at 07:35, Sue Paul via groups.io <suecarolpaul=gmail.com@groups.io> wrote:
Good morning

I have a technical issue I hope someone can advise on.

Yesterday, whilst using Family Historian, my laptop fell over with a memory issue. The subsequent scan of my laptop found no issues but, this morning, I have noticed two problems:

  1. I have lost all my source citations from the project. I have two other projects and they have not lost their source citations. To avoid panic, I am assuming that it is unlikely that I have lost the source citation data but that the link to them has been lost but, if so, how do I get them back?
  2. I have lost a percentage of my media files [links?]. It appears to be most of the most recently added [just over 3 weeks] but also some added earlier. The media is still on file but they have disappeared completely from Family Historian. They are not showing as broken links. The four media files I added before I noticed the problem are showing the full link [c://.../media/....] rather than the shortened link [media/...]for all the earlier files.
I take a Gedcom file only backup each time I exit Family Historian and still have the last 9. The oldest is from 26 April 2021. I would rather not restore back that far but, if that would cure the two problems, it would not be a disaster. However, I am unsure if that would fix the problems so am reluctant to do it without advice.

As my other two projects are OK, I cannot see that reinstalling Family Historian will help.

I am currently still using version 6 as I am in the middle of a huge tidy-up of my one-name study project. [I intend to upgrade as soon as I have finished.]

Many thanks for simply reading this. Any help you can give will be gratefully received.

Kind regards,

Sue


Re: All Source Citations Lost for One Project

Mike Tate
 

 

Please don’t ask the same question in two Forums. The same experts monitor both.

 

From: family-historian@groups.io <family-historian@groups.io> On Behalf Of Lesley Lambourne
Sent: 18 May 2021 10:08
To: family-historian@groups.io
Subject: Re: [family-historian] All Source Citations Lost for One Project

 

It would be a good idea to pop this question on the forum which you can access from the FH Help menu. There may already be a thread on there that will help you..

 


Re: All Source Citations Lost for One Project

Mike Tate
 

Sue,

I am sorry to hear about your problems but it reinforces the importance of regular backups preferably to external storage media.

What if instead of a memory glitch your disk drive or whole PC had failed? Then you would lose all Projects and all Media files too!

 

Apart from your GEDCOM only FH Backups, FH also keeps regular snapshots of your GEDCOM file for each Project.

So use the File > Backup/Restore > Revert to Snapshot… command and review the Snapshot Taken dates.

Choose the one that you think will be just before the failures occurred and click Revert to Snapshot…

You can repeat that process for different dates as often as you like until you get the best outcome.

 

Having got back to some state of normality please review your backup regime.

See FHUG Knowledge Base ~ Backup and Recovery:

https://fhug.org.uk/kb/kb-article/backup-and-recovery/

That has specific advice for FH and general advice near the end about Making a Safe Backup to external storage media.

 

Mike Tate

 


Re: All Source Citations Lost for One Project

Lesley Lambourne
 

It would be a good idea to pop this question on the forum which you can access from the FH Help menu. There may already be a thread on there that will help you..


On Tue, 18 May 2021, 08:18 Sue Paul, <suecarolpaul@...> wrote:
Further investigation shows the media file problem is larger than I initially thought. Family Historian only has 2301 out of 7544 media files it should hold.

I could re-add the missing files manually but it will take a very long time.

Kind regards,

Sue

On Tue, 18 May 2021 at 07:35, Sue Paul via groups.io <suecarolpaul=gmail.com@groups.io> wrote:
Good morning

I have a technical issue I hope someone can advise on.

Yesterday, whilst using Family Historian, my laptop fell over with a memory issue. The subsequent scan of my laptop found no issues but, this morning, I have noticed two problems:

  1. I have lost all my source citations from the project. I have two other projects and they have not lost their source citations. To avoid panic, I am assuming that it is unlikely that I have lost the source citation data but that the link to them has been lost but, if so, how do I get them back?
  2. I have lost a percentage of my media files [links?]. It appears to be most of the most recently added [just over 3 weeks] but also some added earlier. The media is still on file but they have disappeared completely from Family Historian. They are not showing as broken links. The four media files I added before I noticed the problem are showing the full link [c://.../media/....] rather than the shortened link [media/...]for all the earlier files.
I take a Gedcom file only backup each time I exit Family Historian and still have the last 9. The oldest is from 26 April 2021. I would rather not restore back that far but, if that would cure the two problems, it would not be a disaster. However, I am unsure if that would fix the problems so am reluctant to do it without advice.

As my other two projects are OK, I cannot see that reinstalling Family Historian will help.

I am currently still using version 6 as I am in the middle of a huge tidy-up of my one-name study project. [I intend to upgrade as soon as I have finished.]

Many thanks for simply reading this. Any help you can give will be gratefully received.

Kind regards,

Sue


Re: All Source Citations Lost for One Project

ShaneB
 

On Tue, May 18, 2021 at 04:37 PM, Sue Paul wrote:
I am hoping that will be the solution but, with all due respect, as the problems seem unusual I am hoping someone with more experience of Family Historian confirms that it is the best route before I do anything that will make the problem worse.
Good idea! Better to listen to someone who knows that they're talking about. :-)

Hope it works out.


Re: All Source Citations Lost for One Project

Sue Paul
 

Andy

Thanks for the suggestion. I had not  thought of doing that. The latest two backups are substantially smaller. Perhaps indicating that a restore to an older backup would cure the problems.

Kind regards,

Sue

On Tue, 18 May 2021 at 09:21, <andy@...> wrote:
Sue, 

I'd hold fire for a while before you do anything drastic. If your pc has a memory problem, it may just be that the citations and media are not being displayed properly and are really still there.

A simple check might be to look at the size of your last saved gedcom file and compare it to the size of the zipped file in your earlier backups. If the size is not substantially smaller, it may indicate a display problem.

Other users are much more experienced with this sort of stuff than I am, and they may well offer better help, but I advise waiting for a while until they can assist.

Hope it all turns out to be something simple and that no harm is done!


Re: All Source Citations Lost for One Project

Sue Paul
 

Shane

I am hoping that will be the solution but, with all due respect, as the problems seem unusual I am hoping someone with more experience of Family Historian confirms that it is the best route before I do anything that will make the problem worse.

Kind regards,

Sue

On Tue, 18 May 2021 at 08:37, ShaneB <shane@...> wrote:
Hi Sue

With the caveat that what I know about FH I could write on the back of a postage stamp: do you have a backup? Surely doing a recovery that way would get you close to where you were yesterday?

Good luck

Shane


Re: All Source Citations Lost for One Project

Andy Kennedy
 

Sue, 

I'd hold fire for a while before you do anything drastic. If your pc has a memory problem, it may just be that the citations and media are not being displayed properly and are really still there.

A simple check might be to look at the size of your last saved gedcom file and compare it to the size of the zipped file in your earlier backups. If the size is not substantially smaller, it may indicate a display problem.

Other users are much more experienced with this sort of stuff than I am, and they may well offer better help, but I advise waiting for a while until they can assist.

Hope it all turns out to be something simple and that no harm is done!


Re: All Source Citations Lost for One Project

ShaneB
 

Hi Sue

With the caveat that what I know about FH I could write on the back of a postage stamp: do you have a backup? Surely doing a recovery that way would get you close to where you were yesterday?

Good luck

Shane


Re: All Source Citations Lost for One Project

Sue Paul
 

Further investigation shows the media file problem is larger than I initially thought. Family Historian only has 2301 out of 7544 media files it should hold.

I could re-add the missing files manually but it will take a very long time.

Kind regards,

Sue


On Tue, 18 May 2021 at 07:35, Sue Paul via groups.io <suecarolpaul=gmail.com@groups.io> wrote:
Good morning

I have a technical issue I hope someone can advise on.

Yesterday, whilst using Family Historian, my laptop fell over with a memory issue. The subsequent scan of my laptop found no issues but, this morning, I have noticed two problems:

  1. I have lost all my source citations from the project. I have two other projects and they have not lost their source citations. To avoid panic, I am assuming that it is unlikely that I have lost the source citation data but that the link to them has been lost but, if so, how do I get them back?
  2. I have lost a percentage of my media files [links?]. It appears to be most of the most recently added [just over 3 weeks] but also some added earlier. The media is still on file but they have disappeared completely from Family Historian. They are not showing as broken links. The four media files I added before I noticed the problem are showing the full link [c://.../media/....] rather than the shortened link [media/...]for all the earlier files.
I take a Gedcom file only backup each time I exit Family Historian and still have the last 9. The oldest is from 26 April 2021. I would rather not restore back that far but, if that would cure the two problems, it would not be a disaster. However, I am unsure if that would fix the problems so am reluctant to do it without advice.

As my other two projects are OK, I cannot see that reinstalling Family Historian will help.

I am currently still using version 6 as I am in the middle of a huge tidy-up of my one-name study project. [I intend to upgrade as soon as I have finished.]

Many thanks for simply reading this. Any help you can give will be gratefully received.

Kind regards,

Sue

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