Re: Print to PDF no longer creates a file

Mike Tate

Thank you for the comprehensive feedback and successful outcomes.


From: <> On Behalf Of Bill Klecka
Sent: 09 April 2020 23:56
Subject: Re: [family-historian] Print to PDF no longer creates a file


Thanks to everyone for your responses.  I’ve managed to solve both problems.


Mike Tate’s suggestion to see the article in the FHUG Knowledge Base was very helpful in fixing the problem with PDF files that are never created.  That article recommends uninstalling the novaPDF print function and reinstalling it.  That worked perfectly, although I can’t imagine why the novaPDF printer might have become corrupted.  But then, as a retired programmer, I know that such weird and unexpected problems happen frequently.  That’s why User Groups such as this one are so important for sharing knowledge about the problems we encounter that shouldn’t have happened.


I have confirmed that the only way to save changes to an existing Chart is to use the Diagram > Save Diagram menu command.  I had no idea that Ctrl+S and File > Save saved only the GEDCOM data and not the current Chart.  I guess I was saving changes to my Charts only when I closed them and the program asked if I wanted to save my changes.  For the changes that I lost yesterday, I had done a Ctrl+S (thinking that I was saving my changes to the Chart) and then accidentally moved a text box.  Rather than taking the effort to re-position that box, I closed the Chart and said I didn’t want to save my changes.  So my many changes over the past hour were not saved, and I was shocked to see that they had been lost when I re-opened that Chart.




From: <> On Behalf Of Mike Tate
Sent: Thursday, April 9, 2020 2:02 AM
Subject: Re: [family-historian] Print to PDF no longer creates a file


Sorry guys, but none of Save, Ctrl+S or Ctrl+C have anything to do with saving Diagram Charts.

Save and Ctrl+S only save the GEDCOM data.

To save a Chart use Diagram > Save Diagram or Diagram > Save Diagram As > Family Historian Chart.

I bet when you closed the Diagram it asked if you wanted to save the changes and that is the clue it has not been saved.


Regarding the PDF printing, it is possible that the Family Historian PDF Nova printer driver or print spooling have been upset.

Se the FHUG Knowledge Base options for resetting those features:


Regards, Mike Tate


From: <> On Behalf Of John Hanson
Sent: 09 April 2020 09:40
Subject: Re: [family-historian] Print to PDF no longer creates a file


Personally I prefer to hit the save button
Keyboard shortcuts are fine but should never be taken as a guarantee to my mind
I have had problems in the past with other programs where you think your keyboard shortcut has worked but hasn’t
I suspect that we have all had the classic is to do a Control-C to copy something and when you do the paste it isn’t what you think it should be


John Hanson


From: <> On Behalf Of bill.klecka@...
Sent: 09 April 2020 06:32
Subject: [family-historian] Print to PDF no longer creates a file


Today, I modified one of my charts and went to print it as a PDF file.  The print/save process seemed to work normally, but it never created the PDF file. In addition, it deleted the previous version of that file, which I intentionally wanted to over-write with my changes.  That's not a big loss, except I didn't get the new file.  I tried this several times being careful to check the options to make sure I was doing it the same way I've done it many times in the past.  I even closed the program and rebooted the computer to see if that would fix the problem; it didn't.  I'm using a desktop PC with a lot of memory and the very latest version of Windows 10.  Does anyone know what's going on?

In addition, Family Historian failed to save the changes to the chart I was working on for over an hour.  I used Ctrl+S to save the file after each significant change, but when I reloaded the chart after rebooting the computer, the old version came up!  When I looked in the Charts directory, I could see that file still had the old date from the last time I worked on this chart.  I suspect this failure to save the chart revisions is related to the problem of saving the PDF file, but I can't imagine what is causing this unless FH 6.2.7 is no longer compatible with some recent update to Windows 10.



Join to automatically receive all group messages.