- We're having email problems on the Family Historian website!
Re: We're having email problems on the Family Historian website!
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I managed to get to the update & pay for it, so that’s working ok. Only
trouble now is the download is getting stopped as a virus threat!
From: Neil Grantham via groups.io
Sent: Wednesday, December 9, 2020 8:20 AM
Subject: Re: [family-historian] We're having email problems on the
Family Historian website!
Yes, but they had a
warning about their email system on the Store page, hence my decision to wait.
That seems to have gone now, so it must be resolved.
Original Message ------
From: "Nicola Byrnes"
Wednesday, 9 Dec, 2020 At 08:08
Subject: Re: [family-historian] We're
having email problems on the Family Historian website!
The code is in the email they sent you with the download.
I’m hoping they bring out a new book of instructions too!
On 9 Dec 2020, at 08:00, Neil Grantham via groups.io
Yes they got inundated with new requests I think.
They are excellent
at resolving issues like this. I lost my code a few years ago.
worked on the site last night and applied the discount but I’ve kept it on
my basket for now due to the email issues they have. I figured I might not
get my new code.
I’ll wait till the warning disappears from the site.
Sent via BT Email App
Sent: Dec 9, 2020 at 7:55 AM
Re: [family-historian] We're having email problems on the Family Historian
Unfortunately Neil your post is not wholly accurate. Having finally
managed to open an account I put my licence name and number in and received
a message that the number could not be found. I then contacted FH who
admitted that not all numbers were in system. This despite my still having
the original email from 2016 containing the number. I was told to wait 48
hours to try again! Something seems to be seriously wrong
On Wed, 9 Dec 2020, 05:13 Mike Tate,
I have also been
a user since FH V2, and upgraded every version as a download from Calico
Pie, but that does not need an account.
relatively new, and are not numerical, so like me, you will probably need
to create one.
Join email@example.com to automatically receive all group messages.