Re: urgent help needed

Mike Tate

P.S. Have you any backups?

If yes, are they FH Backup ZIP files or something else?


From: <> On Behalf Of Mike Tate
Sent: 05 July 2020 21:35
Subject: Re: [family-historian] urgent help needed


To help you we need much more detailed information.

Please provide a screenshot of the error message.


Are they Projects or standalone GEDCOM files?

What is the file path to those Projects/GEDCOM?

Do they use cloud storage such as OneDrive, Dropbox, or Google Drive?

If you use Windows File Explorer can you see the ‘missing’ GEDCOM files?

The fact that all three have gone missing suggests some common factor.

So what significant change have you made since yesterday?

Please answer as many of those questions as possible.



From: <> On Behalf Of james o'kelly
Sent: 05 July 2020 19:29
Subject: [family-historian] urgent help needed


I have downloaded three different family trees weeks ago and been adding and changing them since, but now today when I try to open them, I am getting a message saying unable to open, files not found, any ideas please,I was looking at them only yesterday,  



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