Re: Farnell Handling Charge was zero


Colin G4EML
 

There is something strange going on, the Farnell website delivery information page changes depending on if I am logged in or not. The free delivery line appears and disappears from the Trade accounts. It looks like they are probably in the middle of implementing a change. Maybe some accounts have the charge and some do not. Or maybe they have multiple servers and the web pages are different.

 

£2 handling charge is not actually too bad though. Non account customers get charged up to £9.95.

 

RS is still free for account holders but I can’t see that lasting much longer. Parcelforce next day delivery on a £1.00 order doesn’t make much commercial sense however convenient it is.

 

Colin.

 

 

 

 

From: Dave G8KHU
Sent: 18 May 2021 17:16
To: UKMicrowaves@groups.io
Subject: Re: [UKMicrowaves] Farnell Handling Charge was zero

 

I just tried a test order and the handling charge remained, I went right up to the submit page and it remained but the payment method was definitely set to trade account.

Wierd that different people have different experiences, I shall have a nag at customer service tomorrow.

Dave

 

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