Date   
Re: [SergentEng] Coupler

Richard Bell <katmedia@...>
 

They have been saying “coming soon” for an awful long time. I sent them an email asking for any kind of projected date and never heard from them. This combined with their off-beat order system (?????) and you really wonder what they are doing. If they ever become available in a local hobby shop or someplace like Caboose Hobbies in Colorado, it would be a lot easier to purchase... frustrating to say the least.
 
R. Bell
 

Sent: Sunday, May 17, 2015 9:05 AM
Subject: Re: [SergentEng] Coupler
 
 

Jeff, you (and I) should wait on the S scale version of the Magnalocks to come out.  The video on the PWRS site says they are coming in "all scales," so you'll eventually be wanting to change out those HO versions you ordered.  But the good news is that, since I rubberscale in both HO and S, you'll have someone you can sell your HO Magnalocks to once the S versions come out!
 
Either way... these, combined with Sergent couplers, promise to be an unbeatable combo.
 
 
John Degnan
 

From: "Jeff Gormley marshtide@... [SergentEng]"
To: SergentEng@...
Sent: Sunday, May 17, 2015 8:19:05 AM
Subject: Re: [SergentEng] Coupler
 
 
Pacific Western Rail Systems
 
Difficult order system but I think they are worth the detail. Good luck I am still trying.
 
https://www.pwrs.ca/announcements/view.php?ID=7440
 

Re: [SergentEng] Coupler

John Degnan
 

I have also written them before and got no reply... about a year ago if I remember correctly.  You would think that since they went so far out of their way to provide so many e-mail addresses and contact numbers on their web site's CONTACT page that they could, at least, honor their own attempts to be customer friendly by replying to people who try to contact them.
 
This is not only frustrating, it is also annoying.
 
 
John Degnan
 

From: "Richard Bell katmedia@... [SergentEng]"
To: SergentEng@...
Sent: Sunday, May 17, 2015 11:11:11 AM
Subject: Re: [SergentEng] Coupler

 
They have been saying “coming soon” for an awful long time. I sent them an email asking for any kind of projected date and never heard from them. This combined with their off-beat order system (?????) and you really wonder what they are doing. If they ever become available in a local hobby shop or someplace like Caboose Hobbies in Colorado, it would be a lot easier to purchase... frustrating to say the least.
 
R. Bell
 
Sent: Sunday, May 17, 2015 9:05 AM
Subject: Re: [SergentEng] Coupler
 
 
Jeff, you (and I) should wait on the S scale version of the Magnalocks to come out.  The video on the PWRS site says they are coming in "all scales," so you'll eventually be wanting to change out those HO versions you ordered.  But the good news is that, since I rubberscale in both HO and S, you'll have someone you can sell your HO Magnalocks to once the S versions come out!
 
Either way... these, combined with Sergent couplers, promise to be an unbeatable combo.
 
 
John Degnan
 

From: "Jeff Gormley marshtide@... [SergentEng]"
To: SergentEng@...
Sent: Sunday, May 17, 2015 8:19:05 AM
Subject: Re: [SergentEng] Coupler
 
 
Pacific Western Rail Systems
 
Difficult order system but I think they are worth the detail. Good luck I am still trying.
 
https://www.pwrs.ca/announcements/view.php?ID=7440

 

Re: [SergentEng] Coupler

Alan Hummel
 

They were "supposed" to come out in all scales,but don't hold your breath. Still looking for them in O Scale.
Al Hummel



On Sunday, May 17, 2015 11:05 AM, "Scaler164@... [SergentEng]" wrote:


 
Jeff, you (and I) should wait on the S scale version of the Magnalocks to come out.  The video on the PWRS site says they are coming in "all scales," so you'll eventually be wanting to change out those HO versions you ordered.  But the good news is that, since I rubberscale in both HO and S, you'll have someone you can sell your HO Magnalocks to once the S versions come out!
 
Either way... these, combined with Sergent couplers, promise to be an unbeatable combo.
 
 
John Degnan
 

From: "Jeff Gormley marshtide@... [SergentEng]"
To: SergentEng@...
Sent: Sunday, May 17, 2015 8:19:05 AM
Subject: Re: [SergentEng] Coupler

 
Pacific Western Rail Systems

Difficult order system but I think they are worth the detail. Good luck I am still trying.

https://www.pwrs.ca/announcements/view.php?ID=7440



Re: [SergentEng] Coupler

Alan Hummel
 

I totally agree! That "all scales" has been spanning a long time!
Al Hummel



On Sunday, May 17, 2015 11:11 AM, "Richard Bell katmedia@... [SergentEng]" wrote:


 
They have been saying “coming soon” for an awful long time. I sent them an email asking for any kind of projected date and never heard from them. This combined with their off-beat order system (?????) and you really wonder what they are doing. If they ever become available in a local hobby shop or someplace like Caboose Hobbies in Colorado, it would be a lot easier to purchase... frustrating to say the least.
 
R. Bell
 
Sent: Sunday, May 17, 2015 9:05 AM
Subject: Re: [SergentEng] Coupler
 
 
Jeff, you (and I) should wait on the S scale version of the Magnalocks to come out.  The video on the PWRS site says they are coming in "all scales," so you'll eventually be wanting to change out those HO versions you ordered.  But the good news is that, since I rubberscale in both HO and S, you'll have someone you can sell your HO Magnalocks to once the S versions come out!
 
Either way... these, combined with Sergent couplers, promise to be an unbeatable combo.
 
 
John Degnan
 

From: "Jeff Gormley marshtide@... [SergentEng]"
To: SergentEng@...
Sent: Sunday, May 17, 2015 8:19:05 AM
Subject: Re: [SergentEng] Coupler
 
 
Pacific Western Rail Systems
 
Difficult order system but I think they are worth the detail. Good luck I am still trying.
 
https://www.pwrs.ca/announcements/view.php?ID=7440
 


Re: [SergentEng] Coupler

John Hagen
 

What the heck is a “magnalock”?

I admit I don’t always pursue this group faithfully as I really have no use for any couplers at this time albeit a have a few that I have installed on some test cars. I do have a switching module and will be using some HO scale Sergent’s in (hopefully) the near future, I also see a need for 3 -4 steam engines that will require the use of their neat steam loco coupler pockets.

That said, while the product is great their lack of decent customer contact is terrible.
I checked in this group for more information on the magnalocks and on their website. Little mention here and none on their website. Since their website is their main selling tool it should be kept up, there should be a WORKING contact email address and it should be answered in a reasonably fast manner.

The email listed on the website is info@...

They claim to answer it in 24 hours and they should do that.

John  Hagen

 

 

 

From: SergentEng@... [mailto:SergentEng@...]
Sent: Sunday, May 17, 2015 10:44 AM
To: SergentEng@...
Subject: Re: [SergentEng] Coupler

 

 

I totally agree! That "all scales" has been spanning a long time!

Al Hummel

 

 

On Sunday, May 17, 2015 11:11 AM, "Richard Bell katmedia@... [SergentEng]" <SergentEng@...> wrote:

 

 

They have been saying “coming soon” for an awful long time. I sent them an email asking for any kind of projected date and never heard from them. This combined with their off-beat order system (?????) and you really wonder what they are doing. If they ever become available in a local hobby shop or someplace like Caboose Hobbies in Colorado, it would be a lot easier to purchase... frustrating to say the least.

 

R. Bell

 

Sent: Sunday, May 17, 2015 9:05 AM

Subject: Re: [SergentEng] Coupler

 

 

Jeff, you (and I) should wait on the S scale version of the Magnalocks to come out.  The video on the PWRS site says they are coming in "all scales," so you'll eventually be wanting to change out those HO versions you ordered.  But the good news is that, since I rubberscale in both HO and S, you'll have someone you can sell your HO Magnalocks to once the S versions come out!

 

Either way... these, combined with Sergent couplers, promise to be an unbeatable combo.

 

 

John Degnan

 


From: "Jeff Gormley marshtide@... [SergentEng]" <SergentEng@...>
To: SergentEng@...
Sent: Sunday, May 17, 2015 8:19:05 AM
Subject: Re: [SergentEng] Coupler

 

 

Pacific Western Rail Systems

 

Difficult order system but I think they are worth the detail. Good luck I am still trying.

 

https://www.pwrs.ca/announcements/view.php?ID=7440

 

 

Re: [SergentEng] Coupler

Tim L
 

John,

"Magnalock" is a brake line with a little magnet on the end to
facilitate "automatic" joining. It is sold by Pacific Western Rail
Systems and the link to them has been in the last few messages about
them . It has nothing to do with Sergent Engineering, nothing
whatsoever. Sergent does not make them nor do they sell them.

While I think Franks website is a "little" dated (and he agrees too)
you can buy what he sells and can find information (mostly) that
might be needed to make an informed decision about something. Franks
website though is not a priority by any means, he's busy working on
a issue that causes some couplers to not operate when assembled. While
I could offer to do it up for him (I already did him a new logo as
I was tired of looking at the old one) it's probably not in Franks
interest to take that up.

Franks communication is good too, while he sometimes doesn't make the
24 hours (for me anyway, but the time difference probably plays in
that) he did write that "24 hours" back in the early 90's when first
starting out; he's no doubt 100 times busier now than back then.

Best to you,

Tim
Land of OZ

On 18/05/2015 02:48, 'John Hagen' sprinthag@... [SergentEng] wrote:
What the heck is a “magnalock”?

I admit I don’t always pursue this group faithfully as I really have no
use for any couplers at this time albeit a have a few that I have
installed on some test cars. I do have a switching module and will be
using some HO scale Sergent’s in (hopefully) the near future, I also see
a need for 3 -4 steam engines that will require the use of their neat
steam loco coupler pockets.

That said, while the product is great their lack of decent customer
contact is terrible.
I checked in this group for more information on the magnalocks and on
their website. Little mention here and none on their website. Since
their website is their main selling tool it should be kept up, there
should be a WORKING contact email address and it should be answered in a
reasonably fast manner.


The email listed on the website isinfo@...
<mailto:info@...>


They claim to answer it in 24 hours and they should do that.


John Hagen

Subject change (was;RE: [SergentEng] Coupler)

John Hagen
 

Okay, got the message.

I was reading some recent posts about Magnalocks and poor response to emails and letters, not realizing the subject had changed from “Coupler” to magnetic air lines.

Good lesson in why it is important to change the subject when the subject does, indeed, change. It is called being courteous.

John Hagen

 

From: SergentEng@... [mailto:SergentEng@...]
Sent: Monday, May 18, 2015 8:31 AM
To: SergentEng@...
Subject: Re: [SergentEng] Coupler

 

 

John,

"Magnalock" is a brake line with a little magnet on the end to
facilitate "automatic" joining. It is sold by Pacific Western Rail
Systems and the link to them has been in the last few messages about
them . It has nothing to do with Sergent Engineering, nothing
whatsoever. Sergent does not make them nor do they sell them.

While I think Franks website is a "little" dated (and he agrees too)
you can buy what he sells and can find information (mostly) that
might be needed to make an informed decision about something. Franks
website though is not a priority by any means, he's busy working on
a issue that causes some couplers to not operate when assembled. While
I could offer to do it up for him (I already did him a new logo as
I was tired of looking at the old one) it's probably not in Franks
interest to take that up.

Franks communication is good too, while he sometimes doesn't make the
24 hours (for me anyway, but the time difference probably plays in
that) he did write that "24 hours" back in the early 90's when first
starting out; he's no doubt 100 times busier now than back then.

Best to you,

Tim
Land of OZ


Re: [SergentEng] Coupler

Josh Baakko
 

I don't consider his website dated.  I consider it classical and simplistic.  Super fast loading time with pure HTML over PHP or ASP like we're used to, over cluttered and excessive for his need.  I've noticed that Walmart's website never stops loading on my phone, each time it does, it restarts loading something, it's running ASP...  Some PHP based sites take time, wither it be the browser building the HTML, or the SQl response time...  HTML, is raw, hard coded and simple.

However, there could be some more pages to the website, and maybe updated info when there's issues, like the current jamming open issue...
Josh Baakko

Re: Online manners (was re: subject change)

Nathan Rich
 

One would also consider it courteous to read the thread before jumping on their keyboard and making demands and casting aspersions on character of someone who is undeserving of such. The subject of the thread in question was always magnetic air lines and interference with the magnetic balls of the Sergent coupler, and as such I would say that the main topic of the thread was magnetic air lines. 

Think before you type.

Nathan Rich


On Monday, May 18, 2015, 'John Hagen' sprinthag@... [SergentEng] <SergentEng@...> wrote:
 

Okay, got the message.

I was reading some recent posts about Magnalocks and poor response to emails and letters, not realizing the subject had changed from “Coupler” to magnetic air lines.

Good lesson in why it is important to change the subject when the subject does, indeed, change. It is called being courteous.

John Hagen

 

From: SergentEng@... [mailto:SergentEng@...]
Sent: Monday, May 18, 2015 8:31 AM
To: SergentEng@...
Subject: Re: [SergentEng] Coupler

 

 

John,

"Magnalock" is a brake line with a little magnet on the end to
facilitate "automatic" joining. It is sold by Pacific Western Rail
Systems and the link to them has been in the last few messages about
them . It has nothing to do with Sergent Engineering, nothing
whatsoever. Sergent does not make them nor do they sell them.

While I think Franks website is a "little" dated (and he agrees too)
you can buy what he sells and can find information (mostly) that
might be needed to make an informed decision about something. Franks
website though is not a priority by any means, he's busy working on
a issue that causes some couplers to not operate when assembled. While
I could offer to do it up for him (I already did him a new logo as
I was tired of looking at the old one) it's probably not in Franks
interest to take that up.

Franks communication is good too, while he sometimes doesn't make the
24 hours (for me anyway, but the time difference probably plays in
that) he did write that "24 hours" back in the early 90's when first
starting out; he's no doubt 100 times busier now than back then.

Best to you,

Tim
Land of OZ


Website was Coupler

Tim L
 

I don't disagree with you Josh, However there are quite a few things
that could be greatly improved. The website was built eons ago (it's
exactly the same as when I first ordered back in 2004) and many of the
coding techniques are just way past their use by dates (frames, gifs to
name two); this is what I'm calling dated. It could be made to look
more up to date and run better in today's browsers even with just plain
html - today's html.

...Plus extra info pages etc would be very handy as you say.


Best to you all,

Tim
Land of OZ

On 19/05/2015 02:08, josh@... [SergentEng] wrote:
I don't consider his website dated. I consider it classical and
simplistic. Super fast loading time with pure HTML over PHP or ASP like
we're used to, over cluttered and excessive for his need. I've noticed
that Walmart's website never stops loading on my phone, each time it
does, it restarts loading something, it's running ASP... Some PHP based
sites take time, wither it be the browser building the HTML, or the SQl
response time... HTML, is raw, hard coded and simple.

However, there could be some more pages to the website, and maybe
updated info when there's issues, like the current jamming open issue...
Josh Baakko

Re: [SergentEng] Re: Online manners (was re: subject change)

John Hagen
 

Well, actually I did attempt to read the whole thread first.

When I searched the Yahoo group for Magnalocks it only showed me about the last 3 -4 messages. I don’t know why as I generally have pretty good luck when working with Yahoo Groups.

Be that as it may, the simple fact is that some rather nasty statements were made regarding response times on the Sergent group under the subject of “Coupler”.

A simple change of subject could have made it clear that Sergent was not the party being spoken about. Anyone who came in late could very well have made the same mistake. I am not of any sort of superior intelligence but I do feel I am at least average and that is what I got out of it.

I say to you. “Think before you type”.

John Hagen

 

 

From: SergentEng@... [mailto:SergentEng@...]
Sent: Monday, May 18, 2015 11:14 AM
To: SergentEng@...
Subject: [SergentEng] Re: Online manners (was re: subject change)

 

 

One would also consider it courteous to read the thread before jumping on their keyboard and making demands and casting aspersions on character of someone who is undeserving of such. The subject of the thread in question was always magnetic air lines and interference with the magnetic balls of the Sergent coupler, and as such I would say that the main topic of the thread was magnetic air lines. 

 

Think before you type.

 

Nathan Rich



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Re: [SergentEng] Re: Online manners (was re: subject change)

John Niemeyer <jniemeyer@...>
 

Let’s end this thread before it gets out of hand
 
John Niemeyer
Owner/Moderator

Painting

Wayne Snyder
 

Guys,

New to the Sergents couplers and getting ready to installing them. Do you pant these thing before assembly? if so how do you paint such small parts? Was thinking about airbrushing these assembled but worried about seizing them up. Any pointers?

Wayne


Re: [SergentEng] Painting

Lester Brandt
 

Frank has painting advice on the Sergent website.  Les Brandt



From: "rwsnyder2002@... [SergentEng]"
To: SergentEng@...
Sent: Monday, May 25, 2015 11:12 AM
Subject: [SergentEng] Painting

 
Guys,

New to the Sergents couplers and getting ready to installing them. Do you pant these thing before assembly? if so how do you paint such small parts? Was thinking about airbrushing these assembled but worried about seizing them up. Any pointers?

Wayne



Re: Painting

Peter Burr
 

I don't paint mine at all, just weather with Pan Pastels.

Re: [SergentEng] Painting

Nathan Rich
 

I like that idea, no paint to gum up the works and it's just rust anyway. I just run mine unpainted.

Nathan Rich


On Monday, May 25, 2015, Peter Burr pburr47@... [SergentEng] <SergentEng@...> wrote:
 

I don't paint mine at all, just weather with Pan Pastels.


Re: [SergentEng] Painting

Rob Barker
 

I airbrush mine after assembly but avoid spraying into the ball bearing area.

On Tue, May 26, 2015 at 4:24 AM, Nathan Rich thaddeusthudpucker@... [SergentEng] <SergentEng@...> wrote:
 

I like that idea, no paint to gum up the works and it's just rust anyway. I just run mine unpainted.


Nathan Rich

On Monday, May 25, 2015, Peter Burr pburr47@... [SergentEng] <SergentEng@...> wrote:
 

I don't paint mine at all, just weather with Pan Pastels.



Re: [SergentEng] Painting

Bill Keene <wakeene@...>
 

Hello Wayne,

Welcome to the wonderful world of Sergent couplers. 

I do not paint my couplers. 

At one time I did think about painting them but the rust color that they are manufactured in is OK with me so painting became a non-issue.

Cheers,
Bill Keene
Irvine, CA


On May 25, 2015, at 9:12 AM, rwsnyder2002@... [SergentEng] <SergentEng@...> wrote:

Guys, 

New to the Sergents couplers and getting ready to installing them. Do you pant these thing before assembly? if so how do you paint such small parts? Was thinking about airbrushing these assembled but worried about seizing them up. Any pointers?

Wayne




Re: Painting

train346@...
 

T present production process no longer includes the chromate process that made the rust color of the past.


an old post from Frank of Sergent Engineering

======================================================

Hi group,


The plating that we used to use to get the nice rusty brown color on the couplers contained hexavalent chromium, which is known to the state of California to be a bad stuff. There is an outdated discussion about this on our website. Go to SergentEngineering.com. Click "Frequent Questions" and then "Safety".

At one time, this was a very common surface treatment for die cast parts. Carburetors are a common part that some people are familiar with that were almost always "chromated" olive drab.

Today, anything we sell that is "Rusty Brown" is painted. None of the parts that Sergent Engineering sells today have the chromate finish. I have mixed feelings about this because the color of the old couplers really was nice.

Frank

========================================================


Rex Beistle

Colorado



Re: [SergentEng] Painting

Bill Keene <wakeene@...>
 

Rex & Group,

I am still working off older stock. I guess the paint / weather / not to paint question will arrive again when I order more coupler stock. Something to look forward to.

Cheers,
Bill Keene
Irvine, CA


On May 25, 2015, at 9:02 PM, train346@q.com [SergentEng] <SergentEng@...> wrote:


T present production process no longer includes the chromate process that made the rust color of the past.


an old post from Frank of Sergent Engineering

======================================================

Hi group,


The plating that we used to use to get the nice rusty brown color on the couplers contained hexavalent chromium, which is known to the state of California to be a bad stuff. There is an outdated discussion about this on our website. Go to SergentEngineering.com. Click "Frequent Questions" and then "Safety".

At one time, this was a very common surface treatment for die cast parts. Carburetors are a common part that some people are familiar with that were almost always "chromated" olive drab.

Today, anything we sell that is "Rusty Brown" is painted. None of the parts that Sergent Engineering sells today have the chromate finish. I have mixed feelings about this because the color of the old couplers really was nice.

Frank

========================================================


Rex Beistle

Colorado